All reviews

Rating Breakdown

  • 5
    77% (769 ratings)
  • 4
    7% (67 ratings)
  • 3
    4% (36 ratings)
  • 2
    2% (23 ratings)
  • 1
    10% (98 ratings)

Reviews with Text

  • 94% (929)
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5 / 5 Share

Feb. 11, 2026

David was knowledgeable and answered my questions clearly and directly.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 11, 2026

Sher displayed the utmost concern and car for my issue. He patience and willingness to share backend functions was greatly appreciated. I would not have been able to solve my issue without her help. Thank you Sher!

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 11, 2026

Support has been great in helping me solve some technical syncing issues. Dean provided excellent support and helped me solve any issues quickly and efficiently.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 11, 2026

Top tier customer support when you need help. I am using integrations, automations and a few other features to generate a customer engagement level that will give us a competitive advantage. Thanks MailChimp and the support team for making this investment pay off.

Using app

Over 6 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 10, 2026

I had a good experience. We didn't really solve the issues as such, but I think it was a Shopify issue, not a MailChimp issue. The assistants I worked with were kind and patient and knowledgeable.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 10, 2026

I had a great experience overall. Everything worked perfectly in the end, and the support team was truly excellent. They were very responsive, patient, and helpful throughout the process. I really appreciated how quickly they addressed my issue and made sure everything was resolved properly. It’s reassuring to receive such efficient and professional service. Thank you again for the support!

Using app

Over 6 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 10, 2026

Store

RENVU

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 10, 2026

All good. Seph responded quickly and provided a link to the information I needed.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 10, 2026

Using app

Almost 7 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 9, 2026

David helped us our started off when we had some account issues 10/10 for the support

Using app

41 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 8, 2026

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 6, 2026

Lori has been an absolute star helping me sort out my mailchimp issues. Thanks Lori.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 6, 2026

Great customer service from David

Using app

Over 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 6, 2026

Seph from Mailchimp guided me very helpfully and patiently through all my issues.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 5, 2026

Nadz was very knowledgeable and helpful and fully answered all my questions.

Using app

Over 6 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 5, 2026

Mary was exceptional at troubleshooting my issue and making sure that I was able to fix everything. Great support agent!

Using app

About 2 years

Total reviews

11

Average rating

5.0

5 / 5 Share

Feb. 5, 2026

Jean was able to help us reconnect our mailchimp and shopify integration, by walking us through the re-installation process. Thank you for your help Jean!

Using app

Over 4 years

Total reviews

4

Average rating

4.5

5 / 5 Share

Feb. 5, 2026

very helpful and prompt!

Using app

Over 5 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 5, 2026

SEPH was excellent - very very helpful thank you!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 4, 2026

five star for DAVID help! :)

Using app

About 4 hours

Total reviews

2

Average rating

5.0