All reviews

Rating Breakdown

  • 5
    80% (924 ratings)
  • 4
    6% (74 ratings)
  • 3
    3% (37 ratings)
  • 2
    2% (24 ratings)
  • 1
    9% (102 ratings)

Reviews with Text

  • 93% (1,084)
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5 / 5 Share

Oct. 13, 2025

Jay Ann was very helpful and quick with responses

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 13, 2025

I had some confusing connection issues, and I was helped by TROY through the chat service. He was so helpful and patient with me. We had to try a number of troubleshooting options, but we got there in the end and I am very grateful for his help. Thank you Troy!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 10, 2025

My experience with the CSR Sher was amazing. She was able to address all of my concerns properly while giving me useful resources to contribute to the success of my business.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 10, 2025

DAVID helped me with my issues and it was great! He was super clear with instructions and met me where I was and walked me through til the end. Great just David!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 10, 2025

Fast Service and everything went smoothly thanks to Lori.

Using app

27 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 9, 2025

I have used Mailchimp for years, needing some help today with new integrations and Paul was super helpful - Thank you!

Using app

Over 5 years

Total reviews

3

Average rating

4.3

5 / 5 Share

Oct. 9, 2025

Dean has been a great support! Couldn't be much better!

Using app

18 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 9, 2025

Cyrus was able to help me multiple time, reconnecting with our chat even when I was disconnected. The issue was actually caused by me when setting up my account, but no worries, Mailchimp integration helped me from start to finish, honestly flawless customer service, super knowledgeable and patient.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 18, 2025

Steph helped fix an issue quickly that I had been back and forth with for a long time. Great work!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 13, 2025

Seph was very kind and helpful to me, please reward her.

Using app

4 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 8, 2025

Nadz was so helpful! Thank you so much for being so prompt.

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 7, 2025

Sher was very quick to solve my issue for me and help me fix it!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 6, 2025

Rafael is the best man in support!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 6, 2025

Rhedd in customer support was a great help

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 6, 2025

Great! I had a problem with a pop up form. Rhedd helped me out in minutes, thanks!

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 3, 2025

Customer Support is available and knowledgeable. Very helpful in working through questions/problems to a successful result.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 3, 2025

Technical difficulties getting my Shopify and Mailchimp re-integrated, but Lori, had great customer service and was a huge help in getting the problem solved.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 2, 2025

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 2, 2025

Have had a really helpful and instructive on line chat with Seph about how to take forward my use of Mailchimp. It has been lying dormant for too long and I have been guided to how to archive what is not needed, so that I should remain within the Free Legacy system. Seph will also send me the copy of our chat, to guide me as I make the changes and archive parts of my list. A very positive exchange. Thank you, Mailchimp. Thank you, Seph.

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 2, 2025

Troy was very helpful. He took the time to try and resolve my issue and was very patient. Responds quickly and was experienced in trouble shooting.

Using app

2 months

Total reviews

4

Average rating

4.5