All reviews

Rating Breakdown

  • 5
    80% (924 ratings)
  • 4
    6% (74 ratings)
  • 3
    3% (37 ratings)
  • 2
    2% (24 ratings)
  • 1
    9% (102 ratings)

Reviews with Text

  • 93% (1,084)
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5 / 5 Share

Oct. 1, 2025

Great customer service. Lori was amazing.

Using app

Over 6 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 1, 2025

David did amzaing work helping me. Love it !

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 1, 2025

Gostaria de agradecer a disposição e desempenho do SEPH, bastante prestativo e paciente.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 1, 2025

Spoke with Rhedd a few times and he was very helpful in explaining all the sync issues and how to take care of them.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 30, 2025

Switched from automated emails using Shopify Flow, to Mailchimp. I wasn't seeing that the first automated flow was producing anything with Mailchimp and reached out to support to see if I had set it up correctly. David was my rep and he helped check everything over to confirm that I had indeed set things up correctly and he informed me of what to look out for when it came to which add-to-carts were going to go through the flow and not. David was very friendly and helpful and the chat functionality is very convenient.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 30, 2025

Cyrus and Troy were very helpful. Cyrus even followed up with an email when our chat was suddenly disconnected to ensure that I had managed to fix the issue he had been helping me with. Great customer service!

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 30, 2025

Rhedd from tech support was very helpful!

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 29, 2025

Rhedd is helpful and respond quickly to my questions.

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 26, 2025

I had a truly fantastic experience with Mailchimp’s support. I was assisted by Cyrus, who spent a lot of time helping me with great patience and kindness. She went above and beyond to make sure my issue was solved, and her professionalism and friendliness really stood out. It’s rare to receive such excellent customer service, and I’m very grateful for the support I received. Huge thanks to Mailchimp – and especially to Cyrus – for an outstanding support experience!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 26, 2025

Super easy!

Using app

7 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 3, 2026

Excellent service from Sher!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 26, 2025

the best customer service i met ever

Store

RIHOAS

Using app

2 days

Total reviews

11

Average rating

5.0

5 / 5 Share

Sept. 25, 2025

Rhedd was great when i started incurring some issues, the app itself is good (i suspect i havent got mailchimp setup correctly).

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 24, 2025

helpful! diagnosed the issue immediately and helped me move ahead. thank you! jay ann was great.

Using app

About 20 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 24, 2025

Lori was quick to respond and resolve my issue. Service was fast and thorough.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 22, 2025

Rafael answered my question right away. He was very fast and efficient, and friendly.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 22, 2025

Using app

About 6 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 22, 2025

Using app

About 7 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 19, 2025

Cyrus is really helpful! thanks!

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 19, 2025

RAFAEL was amazing help!

Using app

About 5 years

Total reviews

1

Average rating

5.0