All reviews

Rating Breakdown

  • 5
    77% (772 ratings)
  • 4
    7% (68 ratings)
  • 3
    4% (36 ratings)
  • 2
    2% (23 ratings)
  • 1
    10% (98 ratings)

Reviews with Text

  • 94% (933)
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5 / 5 Share

Feb. 12, 2025

MailChimp makes it easy for small business owners like myself to craft professional, compelling email campaigns. And their live chat support is great, too. Rafael was very responsive and friendly!

Using app

Over 4 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 12, 2025

Had a support issue, the Mailchimp support was really responsive and attentive. Excellent.

Using app

Almost 6 years

Total reviews

8

Average rating

4.6

5 / 5 Share

Feb. 12, 2025

got help very quick and efficient - thank you Karol!!

Store

MANI

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 11, 2025

Karol is amazing! Super helpful and really knows how the product functions. I'm sticking around because of her.

Using app

Almost 6 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 11, 2025

Great customer service, very prompt replies from David.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 7, 2025

A nice app for manage our newsletter customers and i solved a small problem with Lori, a very kind and helpful person.

Using app

3 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 6, 2025

Karol was GREAT

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 6, 2025

I needed a quick bit of info on updating the Pop-up for my Shopify site so decided to try the CHAT. It worked great and Clairisse (sp) was a great help

Using app

Over 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 6, 2025

Great App. Works all fine. Customer support is also great, special thanks to Lori!

Using app

40 minutes

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 5, 2025

very good so far and excellent customer service from Dean I hope you get him when you ask for help.

Using app

7 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 5, 2025

Reach out needing for assistance it with retriving current mailing list and to see how to upload. Rafael was able to get me the information needed quickly.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 5, 2025

Merci à David qui a été très réactif et qui a répondu à plusieurs de mes interrogations suite à l'intégration Mailchimp via Shopify (cela fait plus de 2 ans que je l'utilise mais il y avait certains points que je ne comprenais pas). N'hésitez pas à les contacter pour toute question.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 5, 2025

TROY was, once again very helpful with support

Using app

Over 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 4, 2025

Paul was great, very helpful and patient! Thanks!

Using app

22 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 3, 2025

Using app

Almost 6 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 3, 2025

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 30, 2025

Dean addressed all my concerns, Thanks!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 30, 2025

Clarisse was invaluable in assisting me with a few issues. Very nice and prompt.

Using app

Almost 6 years

Total reviews

2

Average rating

3.0

5 / 5 Share

Jan. 29, 2025

Rafael was very helpful, he helped me solve my problem (audience sync, etc) and guided every step. I felt accompanied and the advice he gave worked and solved my issue. I really appreciate his support because unlike others, he really was able to trouble shoot and guide me int he right direction. when we the chat was disconnected he immediately connected back, which made it all easier and i'm really happy with the support Rafael provided me. THANK YOU!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 27, 2025

I got an answer quickly and it actually solved the problem!

Using app

Over 5 years

Total reviews

1

Average rating

5.0