Mailchimp Email SMS Marketing
Drive sales with email marketing, SMS, forms, and automation
Rating
4.8
feedback
1,164
chart
#2,411
All reviews
Review RSS Feed
May 11, 2019
Installing was very easy however I did have issues.I installed today but now my customers cannot subscribe currently and automations not resuming automatically since I archived them.
May 11, 2019
Great App and World Class customer support! Thanks for all your help. Thanks Guys for finding us a solution. H&H
May 10, 2019
There's only one day left before the MailChimp/Shopify integration ends and there's a huge notice when installing this app: "Important! Please archive any Mailchimp welcome e-mail automation before installing ShopSync If you have welcome e-mail automations running in Mailchimp, please archive (not pause) before installing ShopSync. There have been reports that emails have been resent after performing sync, and we are actively investigating the issue. Other automations are not impacted and can be migrated as noted in Mailchimp's knowledge base article." Seriously, who is stupid enough to move forward after reading this? And reading how ShopSync is replying to other people, seems like a huge loophole where ShopSync & MailChimp will not take ownership of any issues, truly try to help their users, but instead play the "blame game" and refer to the other party over and over. Removing this app right away...
Hi there, Eidon thank you for your candid feedback. We've confirmed the welcome email behavior is a bug on the Mailchimp side, and their support team is investigating. It's got something to do with timestamps misbehaving internally. To be clear, this is not something that ShopSync is doing but we felt the urgency to make it transparent so our users don't have any surprises. For now, if you have welcome automations running, we recommend that you archive them before activating our app. You can easily reactivate or recreate them after the sync is done and restart. All that to say, we hope that things will be resolved soon, but we don't have any visibility into their workloads. Other automations are ok to leave as described in the migration guide Mailchimp has published. Let us know if you have any follow up questions. Feel free to reach back out to us at [email protected].
May 9, 2019
Works well. Follow Blissful Maternity's instructions and you'll be fine. (sort by most helpful reviews) Thanks to Shopsync support also. They emailed me back promptly with one question I had regarding the process.
May 9, 2019
Very simple and quick integration, I was pleasantly surprised. I will be sending out a newsletter in a couple of weeks so will be keen to see how that goes. The pausing/restarting of my abandoned cart email series worked perfectly and has been functioning as expected - thanks guys!
May 8, 2019
I'm leaving a 5 star review as up until this point I've been really happy with the ShopSync integration with MailChimp. However, I do have an issue that needs to be resolved asap. In regards to order notifications, when I click “Start Sending” in MailChimp, I hit a roadblock, as a pop-up window appears which asks me to confirm “My store is up to date”. When I check the box “My store is up to date”, the “Start” button is still greyed out and nothing happens. Any assistance you could provide in enabling order notifications would be greatly appreciated.
May 6, 2019
Everything went well. Nothing wrong to report. I didn't have any issue so I can't tell you if the customer service is good or no.
May 6, 2019
The installation went fairly smoothly although the whole process took a bit longer than I expected. The instructions advise you to "archive" your automation emails, but I was very hesitant to do that since the emails have to be rebuilt if you archive. The mailchimp tech support advised to "pause" the emails instead AND check the queues for the automation emails to ensure that there were no subscribers in queue that shouldn't be there. There is a way to easily remove these subscribers from the queue which I did. It was time consuming to check all of our automation email queues but less time consuming than archiving and rebuilding the automation. Very pleased to have found an App that works so well and solves this problem.
May 5, 2019
I set this app up as the go between shopify and mailchimp. Easy to set up all seems to work fine, the team were helpful. Email test fine. Can't fault it.
May 5, 2019
When customers sign up to our email list the confirmation email goes to spam - this is a huge barrier to customers and there has been a dramatic customer retention drop off because of this :(
Hi there, thank you for the feedback. We saw your review and wanted to reach back out. With the feature you’re describing it is outside the functionality of ShopSync, we don't have control over the confirmation email sent by Mailchimp. If you're concerned about this feature, Mailchimp would be better suited to answer your questions. You can reach out to their excellent customer service team over at https://mailchimp.com/help/. You should be able to chat with them and take things from there. Let us know if you have any follow up questions or visit our support area to learn more information about ShopSync.
May 5, 2019
This is by far the worst App I have ever had it doesn't do what it says does, entering valid email addresses that are not spam or bot it chooses what it wants to send to mailchimp. So you end up missing out on sign ups if you don't closely check your list. Shopsync solution was to do a re sync that doesn't work either. Even worse now the original Sync has completely messed up my customer date order sequence in my admin section and shopsync are avoiding fixing this. Now when I select the order newest customers I get random mixture of old and new what a balls up. Now I am trying to get them to fix this they avoiding the issue. Apps like this should be banned. This whole experience has also put me off Mailchimp the whole thing has been nothing but a drama and complete waste of time.
May 4, 2019
Decided to use this based on the recommendations, we like many others were reluctant to drop Mailchimp, everything transferred over smoothly and just waiting to check everything runs smoothly after the cut off date, a good experience so far
May 3, 2019
Quite a frustrating experience when things like this happen - but ShopSync appears to have squashed a few of those issues. It has only been a couple of days, but after some tinkering, it appears everything is running almost as it was (with the exception of the abandon cart flows - only one will work after the transition) Hopefully, everything continues to run smoothly as planned.
May 2, 2019
I used this app to help with Shopify and MailChimp no longer being directly compatible. I saw a few issues people had had with implementing this app so I did my homework. After comparing apps, reading all the FAQs, and verifying some things with the VERY helpful support staff, I synced up and am now all good. I was confused initially thinking I could only have one list. Not so, only one list can be synced, which has always been the case with MailChimp. Great step by step install instructions. The only confusions were with just how easy the switch-over to this app was.
April 30, 2019
I uninstalled the App because it was nor working normally (didn't show the sync list option). Now I push on the "add app" button to install it again and Cannot install it. Shows "page not found" . Please help me with this issue to review the app
Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely. If the problem persists, don't hesitate to contact us for further troubleshooting at [email protected].
April 28, 2019
The app does the basic job but far from good. As soon as I installed the app, I had around 1500 new subscribers a lot of them were people who had 'Unsubscribed' from our mailing list in Mailchimp in the past but now since this app picks up the data again from Shopify these people have been enrolled again in as Subscribed contacts in our list and I have no way to tell which ones are which. A number of customers can get frustrated now getting emails that they unsubscribed to in the past. Mailchimp and Shopify acting like a bunch of kids causing pains to the small merchants like us.
April 23, 2019
For some reason, I am not able to connect the shopsync at all though I tried. Guess, it thinks I did.
Hi Flatbed Press, We're still actively getting stores installed, so it may be a temporary issue with Shopify's servers in certain locations. Also, if you go to your apps listing page in Shopify, do you see it there? If so, you should be able to click and start the sync process. If not, maybe give it a try in another browser or machine; it could be a cookie or caching issue. If you want to give it a retry later hopefully things will be resolved. Let us know if you have any follow up questions. Please contact us anytime at [email protected].
April 22, 2019
Works very well (and love that it is free!) It was easy to follow the instructions and install. Thank you!
April 22, 2019
We used Shopsync to connect our Shopify site to Mailchimp. A few days later we found out that Welcome emails were sent to over half of our existing subscriber list - prompting some to opt out! This is confusing and embarassing. Not sure what went wrong.
Hi there, sorry for any hassle. We've actually confirmed the welcome email behavior is a bug on the Mailchimp end and they are working on a fix. Depending on when you installed the app, we attempt to make this very clear on the install screen prior to setting up ShopSync. As a best practice, we recommend archiving any welcome email that is active in Mailchimp. You will be able to reactivate and fuse these back together after the sync is complete. Mailchimp has put an easy to follow migration guide together that you can follow for any other automations that are activated.
April 18, 2019
The initial sync added 4,000 contacts to our MailChimp list. This moved us up to the next bracket for Mailchimp, costing us way more monthly. We do not know where they came from or why they were added once we synced with ShopSync. It would be cool if shopsync had reasonings or resolutions for this. Also your contact us page seems to not be working....
Hi Altman Plants, thank you for the feedback. We saw your review and wanted to respond right away. There could be various reasons why subscriber counts have gone up after the initial sync. In most situations, we've seen that the legacy 'Mailchimp for Shopify' integration was previously installed, and contacts were not added to the list. This could've been with failures on submission to Mailchimp with merge tags being required, rejected by the API or just missed entirely. When ShopSync was activated, these customers have finally been added the list. If you'd like to reach out to our support team with example emails you're not sure about, we're happy to do some more in depth analysis with you. Reach out to us anytime at [email protected].