Shopify Marketplace Connect
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The worst possible connector app... you think everything goes smooth and then BOOM all your listings on a marketplace get deleted and nobody at support knows what to do. There goes years and years of work. HIGHLY RECOMMEND GOING TO A DIFFERENT APP. This app was so bad we deleted it the day after we went through 2 support chats and nobody had any clues how to help.
Thank you for your feedback, We have reached out and requested you to re-connect so we can walk through the steps needed to resolve your issues. Nikki
Useless, unintuitive garbage. Don't waste your time. I've done exactly what I need to do in the past, which is nothing complex just an online store linked to ebay store, and I had to do it with Wordpress and Woocommerce with third party app which is miserable as well. I thought maybe shopify and marketplace connect would save me the trouble of custom coding but the user interface and workflow is unimaginably horrible so it's just me paying them to have a shitty backend. thanks for wasting my time. Ok, so here's my reply to their response: how the fuck can you send products to eBay when you don't even have fields for product dimensions, or even just girth? There is no feature within Shopify to integrate with eBay so you have to purchase a third party app which costs more money, and DOES NOT WORK without extensive tweaking and configuration nightmares. This is just my review of their system in regards to eBay. Every other aspect of this software is also flawed. All the plugins are not intuitive and all cost money, and many of the plugins simply do not work without a complete understanding of all the various online marketing sales channels.
Thank you for your feedback, We understand you are trying to import ebay products into Shopify, sadly this is not what our app is designed to do. We push your products from Shopify to ebay and it is very successful with thousands of merchants. Within the app there are product dimension fields. Please reach out and allow us to show you. Nikki
This app takes an hour to transfer orders from an external marketplace to Shopify. By that time suppliers can be sold out of the purchased items. I contacted support and they told me on two separate occasions that the unacceptable lag time was fixed. They lied to me to get out of actually dealing with the app problem. they are unable to fix the app to work efficiently.
Thank you for your feedback, We do understand the frustration when an order takes this long to transfer. This is not our expectation nor how the app has been designed. We have found a backlog causing this issue and this has now been resolved. Please do reach out if you experience any further issues, Nikki
My experience with this app has been absolutely awful. If you still have Codisto, DO NOT move to Marketplace connect. I moved over 5 days ago and was told the transfer would be essentially be "seamless". I haven't had any active listings on Amazon since i.e. no sales. I've been on their Livechat twice a day every day, I keep on being assured that it's with their engineering team. No fix, no timeline. NOTHING. DO NOT TRANSFER FROM CODISTO
Die App ist nicht wirklich zu empfehlen, sie ist sehr langsam und übermitteln von den ausgewählten Produkten willkürlich irgendwelche. Manchmal von 100 ausgewählten gar kein, manchmal 10 manchmal alle. Es werde auch keine Fehler angezeigt.
App and its processes aren't complete, refunds, returning items, and others
Thanks for your feedback, We have reached out directly to gain more details of your issues, and to offer an onboarding session. Nikki
This app dont running very performant, the support is horrible. All imports are not correct, and only random correct. If you contact the support you get only ***** answers what are not related to the issue.
Thanks for your feedback, Please reach out to support, we have an open conversation and have requested examples to help resolve your queries. Nikki
It does not respect inventory rules or quantity. I keep getting orders for items that have been sold out or that are in locations that do not support online store selling. I have tried getting a solution from their support team and have waited for 3 months for a solution and they have stopped replying to me. I am a software engineer and understand why the inventory system is failing, and have explained to them in detail the use cases how to fix this. They have yet to get back to me since January. @Shopify can you find a better partner to fulfill marketplace connections or develop it yourselves?
Thanks for your feedback, We agree the timing has not been as expected and have reached out for new examples of this issue. We kindly await your response. Nikki
This is a major issue, the app brings orders that have been fulfilled already back again like new just because eBay updates something the app will import a duplicate showing it's a new order after you fulfilled the order already.
We appreciate feedback, Can you provide more detail? Can we walk you through the process? We have reached out directly, Nikki
I regret to say that the service and performance of the app have significantly deteriorated. For nearly a week now, I've been experiencing the following issues: Orders are no longer being synchronized. Inventory levels are not being transmitted. Prices are not being synchronized. eBay orders are still being imported, but not into Shopify, only appearing in the order overview. Amazon orders are not being imported at all. I've been told that efforts are being made to address these issues, but I have a feeling that nothing will change. This will be the reason I'll have to switch entirely to a different e-commerce platform, as other apps are unfortunately unnecessarily expensive for managing eBay & Amazon products. It's a pity, but that's just the way it is.
The app deleted all my etsy listings...
Not sure its worth it. Doesn't map fields with Etsy, so some of them don't get imported, others get imported wrong. I'm not sure this was worth trying out.
avoid this app. It imports the wrong tax % on every order and messes up your whole accounting or profit.
Thanks for your feedback, Our app is not designed to work this way, we have reached out and currently investigating your situation. Nikki
Disappointing . Glitchy with Walmart AND eBay. They should add custom app support or official BackMarket support for order management.
Thanks for your feedback, We have reached out directly to offer personal assistance. We can provide a one on one walk through of our app and have you listing in no time! Nikki
If you are a Walmart seller and plan to have different images on Shopify than on Walmart, run from this app. I connected my listings hoping to just keep my inventory levels correct. Nowhere on the instructions did it mention or warn me that it would override my Walmart photos. I checked Walmart and ALL of my SKUs images were replaced. I have very different images on Shopify vs Walmart. Now I need to spend hours going through and replacing them on Walmart. PLEASE ADD A WARNING FOR OTHERS
Thanks for your feedback, For Amazon you can send offer information only or listing (offer and listing information) but this is no yet available for Walmart. This is on our roadmap We wish you well in all your future endeavours. Nikki
It was working perfectly fine until they changed us to a new plan without notice or authorization. Now they say we have outstanding charges and ended up closing our account due to that. Now we have unhappy customers because of delays this has caused. Find a different app. People at this one are shady.
Thanks for your feedback, We have reached out directly to explain the circumstances of the situation. Your account is working as expected, please reach out if this is not the case. Nikki
Complete Garbage for Ebay, very little documentation, descriptions and images get overwritten by Shopify description and images. Very buggy with virtually no support. Shopify support does not help you, yo have to email marketplace connect and they take at least 1 week to answer an email IF they even respond. For Amazon it works great. For Ebay it is complete trash. Wasted 4 days of my life with this mess of an app!
Thanks for your feedback, We have reached out to understand your concerns in more detail and offered an onboarding session to guide you through the process. Our support team is available 24/7 via email or via the in-app chat function. We are fully committed to providing the right amount of support you need. Nikki
it's not working it's impossible to sync the products from shopify to eBay.
Thanks for your feedback, A 1-star review is a little disheartening, especially when we have not been given the opportunity to address your concerns and provide support. We have reached out directly, Nikki
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