Shopify Marketplace Connect

Oct. 16, 2024

We received great support from Adrian today. He helped us fix an issue with a listing and order import. We use this app to manage all our Amazon orders and can highly recommend it.

Oct. 15, 2024

Oct. 14, 2024

Joy V was outstanding in helping resolve some basic issues! We are more than happy to have made the switch to Markeplace Connect. We have used several different "connectors" and system over the past three years and they all have their positives and negative, at the end of the day you have to pick what you are willing to overlook. But the customer service here has been above and beyond any of the other systems we have used!

Oct. 14, 2024

Very clear and concise instructions.

Oct. 11, 2024

Great solid app and great support team. We're getting our items into the Walmart marketplace as we speak!

Oct. 11, 2024

Oct. 11, 2024

Oct. 11, 2024

I cannot thank him enough for working with me to resolve my issues. He helped me when two other support agents could not solve my problem. which is very annoying as ive said this over and over since last year! other than that great appp and awesome staff!!

Oct. 11, 2024

Great app with very helpful support

Oct. 11, 2024

The customer service is exceptionally friendly and quick. Absolutely top-notch!

Oct. 10, 2024

TL;DR - I would give negative stars, if possible. Constant issues with ALL marketplace integration product syncing. Support tickets repeatedly closed without resolution, lack of communication. You're going to waste a lot of time explaining the same thing weeks on end, time better spent on other aspects of your business; look elsewhere for this service. I have tried all the available marketplace integrations via Marketplace Connect, excluding Target+ due to policy issues. Every single one of these marketplaces have not been able to function properly; SKUs will error out without warnings, images and other critical data will fail to update when changed within Shopify, the GUI is acceptable but not intuitive and differs from marketplace to marketplace rather than being consistent. Support will reply quickly, however, they will pass the buck to someone else just as fast. You will not receive additional contact info when a ticket is allegedly escalated. After showing proof an issue is on Marketplace Connect's end via their own logs, they will deny the facts and point fingers at the marketplace. Over the course of a month and a half, a ticket will be closed multiple times without notice. Support will reply with generic responses with no additional information or progress status updates and ultimately choose to stop replying altogether after supposed escalations. Highly disappointed with this app and wish it could accomplish what it says it does.

Oct. 10, 2024

I use this for eBay and it is pretty buggy. I estimate I have to create a ticket with support monthly for bugs. Resolving the errors always involves me fixing the bugs which takes up my time despite them being issues with the app. For $29 a month it is way overpriced

Oct. 9, 2024

Easy connection between shopify and other marketplaces. Staff always happy to help sort out the problems. Nice to keep everything in one spot! :)

Oct. 8, 2024

Awesome support, they were quick to help and identify the issue and give me a step by step how to fix.

Oct. 8, 2024

It's been one week since I have downloaded this app. I have not been able to get it to work the way it supposed to. I am looking to minimize time spent creating new listings on various marketplace platforms. I am trying to sync apparel listings from my Shopify to Amazon, Walmart, & eBay. After creating a listing on Shopify I have to optimize the listing on each marketplace individually; basically the same time I would spend creating the listing on the particular marketplace. The process to do so takes more time than creating each listing on each individual marketplace. The steps you need to take to create a new listing on Amazon is ridiculous; it's like creating the whole spreadsheet from scratch. Walmart doesn't connect properly; I can't get the shipping templates to sync. The customer service is ok but they are not really helpful with solving the issues. I am on the verge of deleting the app as it's been so much of time waisted.

Oct. 8, 2024

Have had a few issues starting out... but support is very helpful and knowledgable!

Oct. 8, 2024

Fantastic app, works as intended, and the support team are all amazing should you ever need help. They're fast and helpful and always go above and beyond :)

Oct. 31, 2024

The app works well. I had some issues arise of my own doing, and they were able to provide the extra support to help me resolve the issue. Thank you for your help Dom.

Oct. 7, 2024

Not secure. There is an integration issue with Walmart, and customer support requested we share private API key pairs and secrets in plaintext. Unimaginable.

Oct. 3, 2024

Horrible experience. Absolutely the worst. I have tried disconnecting from Walmart, waiting 24 hours and reconnecting but have all kinds of issues with API keys, permissions, you name it. And I'm in the business. This app simply is so buggy that it takes way too much time to try to fix listings. And I only have 10 products. Someone really needs to look at the user journey - the user experience - for someone who has issues so they can figure it out. The app may work if you have everything perfectly set up, but if you don't or you can sync, can't publish, and everything with your products is fine on all the other feeds, then something is so very wrong with this app. Do better SHOPIFY. This is horrid.