Shopify Marketplace Connect

Great experience.

freundlicher - hilfsbereiter - schneller support - verschiedene Ansätze probiert und direkt eine Lösung gefunden - DANKE <33

Carlo was the best person I've ever talked to! Every other rep has been very difficult to talk to, not understanding my issues. The only app I will use! But it needs to have its chatbox much bigger because its currently

good good partner

Joy V. was such a breath of fresh air. The issue I created by trying to upload all my products at the same time on a new account was not apparent to me at the time. Joy V. took a very compassionate approach to letting me know what happened and why I would have to wait five days until Amazon lifted the ban on future uploads from our account. We were not aware of this restriction until now. However, we have learned and can move forward. It was such a joy to have Joy V. lead us down the right path that included the proper classifications for all our product lines. I cannot recommend Joy V. or the support team any higher than the 5 stars...however, we sure would like to.

Great support staff. But it needs to have its chatbox much bigger because its currently hard to scroll without running thru the entire conversation which is very annoying as ive said this over and over since last year! other than that great appp and awesome staff!!

Very efficient, kind, and professional agent with patience and diligence on their work ethic.

I've been using this app for nearly three days to integrate my POD items on Amazon, but I'm still encountering issues. Customer service has been friendly and tried to assist, but they don't seem to fully grasp the problem. The user dashboard is very complex and hard to navigate. I've already spent two days on this app, so I'm hesitant to uninstall it right away. I'll give it one more week to see if I can make it work, but if you're new like me, you might want to consider exploring other options for now.

If you are just getting started, don't use this app!!! It's a normal nightmare to sync it with Amazon and eBay if you haven't configured your products on Shopify (nobody will tell you that) - It's definitely not newbie recommended and not as straight forward as they want you to think it is. Until today (23/08/2024) I haven't been able to send a single product from Shopify to Amazon - there's always an error somewhere! Not great!

Rainier Salta was a great help and very knowledgeable in the shopify processes.

This review is for the ebay sync. Most features work well and sync properly. The 2 starts is due to there lack of support and assistance. For eBay Motors Parts and Accessories, we have been having issue with the Epids information in the app, not populating on the Ebay listings. Our first communication was on July 25th. Since then I've requested an update to the issue every 3-4 days. I've yet to get any answer to the issue besides its been sent to the DEV team. This is an important issue, as car compatibility for car parts on eBay is a huge way for listings to get shown. HELP ME!

Le service clients et très réactif et professionnel

I would definitely NOT recommend this app! It is NOT user friendly. The support was crappy and did not help at all. Will be using other apps instead. Shopify should ensure support is alot better and the app easier to use. It just did not work for me. Very disappointing.

Every time I contact Marketplace Connect support, they answer my questions and help me get my issue resolved pretty quickly. Great resource for newbies like me!

Don was very helpful and supportive in helping me fix errors

The only app I will use! But it needs to have its chatbox much bigger because its currently hard to scroll without running thru the entire conversation which is very annoying as ive said this over and over since last year! other than that great appp and awesome staff!!

Mariel has been great. So patient and knowledgeable. Hope I get her to help again when I reach out

Highly recommend! Their support is amazing, Noel has been helping me for over 24 hours now, he has the patience of a saint. Thank you!