Shopify Marketplace Connect
Sell on Amazon, Target Plus, Walmart, and eBay from Shopify
Rating
4.2
feedback
1,933
chart
#657
All reviews
Review RSS Feed
Aug. 4, 2024
Aug. 2, 2024
Carlo was the best person I've ever talked to! Every other rep has been very difficult to talk to, not understanding my issues. Carlo was patient, took his time to help, and finally solved our problems after months of being on support chats. THANK YOU so much!!!!
Aug. 1, 2024
Adrian è stato molto paziente e bravo nell'aiutarmi! veramente eccellente. super top
July 31, 2024
This app has given us nothing but countless hours of extra work. Slow to use and not intuitive at all.
July 31, 2024
many error worst customer service
Store
My Store
Using app
About 1 month
Thanks for your feedback, We have reached out to advise the concern you raised is now resolved. There was a slight delay and the category is now showing in attribute mapping and on Walmart. Please reach out to our support team for any further queries. Nikki
July 31, 2024
MarkL truly made my day. As a newcomer to Marketplace Connect, I had no clue how to list products. Mark was incredibly helpful, guiding me through the platform and assisting me in listing my first product. It's a fantastic platform with excellent customer support. I highly recommend this app.
July 30, 2024
This app is unpredictable and support is spotty. They are clearly still developing this app. I have been using it since November for Ebay and Etsy and the app nearly caused my etsy shop to be suspended with the recent developments they made to it. It was resetting my supply listings to claiming they are handmade, by me, recently. This is a HUGE violation of etsy's number 1 policy and led to them removing 2 listings in the past month of raw materials I sell for crafts. This caused Etsy to also remove my star seller status and they are threatening suspension of my shop. As of this moment there is no way to correct this on the app in settings. I always choose "ALL etsy rules" and the app was still behaving this way. I audited my entire shop of nearly 2000 listings, manually, going through the listings one by one, about 5 times in the past 8 months correcting these mistakes, as well as repopulating the SEO tags the app removes from Etsy. Interestingly, these mistakes are pretty random and unpredictable and effected about 75% of my listings with no rhyme nor reason. There are also issues with the formatting of descriptions, so, as a workaround, the past 8 months I was forced to listing everything separately on etsy and then link the listings- which is also difficult because the app is unable to show a thumbnail of the etsy listing when linking, leaving lots of room for human error. It also does not correctly show shipping details the buyer choses at checkout when pushing the order through to Etsy- like it wont tell you the buyer chose Priority mail, if they did, once the order gets pushed through to Shopify. I am still using the Ebay connect, but there are also issues there regarding item specifics. The app creates duplicate policies on ebay with a sku at the end and when I contacted support about this they denied the app is doing that. I have no reason to create duplicate policies with a sku and no listings attached to them. The app also deleted all the item specifics I had on ebay and there is no workaround for that in the app, other then entering them all again on the app itself, which doesnt include all the specifics Ebay is asking for, especially regarding jewelry. It also removed variants from 5 of my tumbled stone listings (of which I have nearly 200 working just fine with their variants) and have been trying to work with support on this issue for over a MONTH with no fix in sight other than random pulling at straws- seriously some of the most asinine "ideas", like changing the variation name, or the category, or the title, which doesn't make sense as I have 200 other listings, listed exactly the same way, in the same category, and they are integrated and working just fine. I am going to try waiting it out a little longer with the Ebay connect side in hopes that these issues will be straightened out, but I do know theres another great app out there, the one I was using before trying Marketplace connect, that I will be returning to if this doesn't get sorted out soon.
July 29, 2024
If you are looking to sync with Amazon, it is decent, and you will need to connect with customer service. They are very helpful with Amazon. However, if you need to connect with Etsy, customer service does not have a clue. They send you pages to read, but in reality, it does not work. I have already spent 7 days contacting customer service morning and night (by the way, they do not work on weekends) and still have no solution. Only 2 items have synced, but using the same settings doesn't work for others. Please fix the issue with Etsy and improve customer service .
July 23, 2024
Excellent support and overall performance, app is much better than competitors
July 23, 2024
Quite frankly one of the worst marketplace management tools I have ever used. The support have been terrible over a vital issue where the orders have been coming through to shopify at £0 and this has had a massive knock on effect on our accounting. The support keep saying they are on it, but it has been a week. Now we are getting other random issues where the orders are selling at the GBP number in AUD. So if a product was £100 it has been sold on AUS overnight at $100AUD. This is half!!!! So far the impact is £3k of sales which should have been sold at abouyt £6k and the issues keep continuing. We have had no proper support and since the migration from Codisto things have gone from bad to worse. The knock on impact of this is going to be 5 figures at this rate. Simply not good enough, dealing with people who simply dont care about small business. As long as their job is ok though hey?
Thanks for your review, All issues with the orders pulling through to Shopify has now been resolved and fixed to prevent any further occurrence. Please reach out to our support team if you have any further queries, 24/7. Nikki
July 23, 2024
Customer service is second to none. Fantastic chat and email support. Can't fault it. The app is good too!!