Shopify Marketplace Connect

Quite frankly one of the worst marketplace management tools I have ever used. The support have been terrible over a vital issue where the orders have been coming through to shopify at £0 and this has had a massive knock on effect on our accounting. The support keep saying they are on it, but it has been a week. Now we are getting other random issues where the orders are selling at the GBP number in AUD. So if a product was £100 it has been sold on AUS overnight at $100AUD. This is half!!!! So far the impact is £3k of sales which should have been sold at abouyt £6k and the issues keep continuing. We have had no proper support and since the migration from Codisto things have gone from bad to worse. The knock on impact of this is going to be 5 figures at this rate. Simply not good enough, dealing with people who simply dont care about small business. As long as their job is ok though hey?

Customer service is second to none. Fantastic chat and email support. Can't fault it. The app is good too!!

DO NOT USE THIS APP. We have had constant issues with this app and most recently with orders pulling through with a zero value on eBay and Amazon. Their support team have been absolutley awful and unhelpful. After contacting their support I was reassuraed the issue would be escalated but the support team have now just stopped resonding to me. After contacting support again I was told there was nothing they could do and I would have to wait (even through they've stopped responding to me) after then immediatley ending the chat. This has become a major accounting and shipping issue! Where international orders have a zero value for the shipping, it means we have to manually enter a value in our shipping software in order to ship out orders. It has further caused a significant accounting problem as Shopify is reporting a zero value for the orders meaning it's severely affecting all of our reporting and margins. If you want a smooth and easy process for your eBay and Amazon orders I would strongly recommend that you do not use this app!!

Support when needed is first rate

This is amazing i gave 5star because the live chat with michael he is very good helper for dropshipping beginners

It doesn't work properly. I have connected my Shopify with eBay account and some of the items on Shopify have sold out but they are still showing as available on eBay. I have deactivated an item on Shopify and manually removed it from eBay as it did not get removed automatically and it kept getting re-listed for some reason so I had to keep removing it until I was forced to permanently remove the listing from Shopify to stop it from being re-listed on eBay

Excellent service Mark

This app has saved me hours of my time by simplifying the process of listing from Shopify to eBay. Also, the response from support is excellent!

great

Professional and very helpful team

Great support, the sync with Amazon orders could have a bit of delay so it is helpful to have a team ready to help!

very nice person and helped me massively thanks you

This is an excellent app and the customer service is very quick, effective and friendly!

Wonderful Support from Lyn, I would be lost otherwise. Thank you so much

Had to migrate over to connect after codisto was discontinued. The negative reviews were spot on. My steady Amazon sales are gone. Most of my listings went to error and are now inactive. It's a complete guessing game how to correct. Hours with chat and on phone with Customer service. Got brushed off by service tech. Said I needed to escalate my issue to another department and I would be contacted via email and call within 24 hours. Neither happened. Marketplace Connect is not easy and not for people without extensive training. Even the Techs at Connect can't get my Shopify listings to connect to Amazon

makes magic happen if u have a shopify store linking to amazon. PC SPOT pcspot.co.za

Brilliant App opening up additional markets and increasing revenue. Carlos was amazing (and very patient) helping me get my first item listed on Ebay. Not once did he blame it on user error when it very clearly was :)

I had an issue, and Joy from customer service helped me out instantly. This is a big thumbs up for help and the app works great. The response time was incredibly fast, and Joy was both professional and friendly. The app itself is user-friendly and performs exceptionally well. excellent customer support and the seamless functionality of the app. Five stars all around!

Be careful, this app doesn’t restock items after order cancellation. With each cancellation, you’ll accumulate physical stock that won’t be reflected on the website. We are increasingly considering making something else the primary source of inventory instead of Shopify, as it has too many inconveniences.