Shopify Marketplace Connect

Sept. 7, 2023

I had some trouble at first but Mark helped me sort it all out.

Sept. 6, 2023

Sept. 6, 2023

We are still in the process of setting the app up, but so far so good and the support is fast and helpful. The app could be more intuitive, but the support compensates for any questions during the setup. Generally a good thing that Shopify now offers a solution to connect to marketplaces

Sept. 6, 2023

I am pretty crap at technology! I couldnt work out how to sync with ebay. so i clicked on chat and within seconds the people gained acces to my store worked through everything with me for around 1 hour (past 5pm) to help me sync with ebay. The result was amazing. the ebay template through them is very professional the way it presents and a lot cheaper than most of the other apps! very very happy with the service, they were so patient with my dinosaur crappy tech skills!

Sept. 6, 2023

the best support from Joy B , i really appreciated and the app is User friendly , simple thanks

Sept. 5, 2023

Russ assisted me and there were an absolute star. They went above and beyond to correct the mistakes I was making and helped me understand the process a lot better. 10/10 will recommend

Sept. 5, 2023

Ich bin so dankbar, dass ich nun all meine Produkte auch auf Ebay listen kann. Ich muss mich gerade noch etwas in die App und die Funktionen einarbeiten, aber freue mich sehr über das Feature. Ich habe gerade Hilfe bei den Versandkosten benötigt und hatte super fix Support über den Livechat.

Sept. 5, 2023

Very Bad App For Etsy Integrations. it doesnt have any options to put different descriptions , also it ruined all the keyword research on title because of no option to keep the titles different

Sept. 4, 2023

This app has published the same items to Etsy several times, I received a huge bill to pay from Etsy for those duplicated listing fees plus the time I spent to delete them from Etsy shop.

Sept. 4, 2023

Excellent customer service! There is a person named Dale, and he went above and beyond to help me find the feature I was looking for.

Sept. 4, 2023

You can't link a metafield if it has multiple values. Kind of useless for media listings where you have edition, features, genre, style, label all needing more than one entry. The condition defaults to 'Very Good' regardless of what you enter in the field meaning you can't sell something as 'New' or 'Like New'. It pulls through irrelevant fields, e.g. CD listings have a Cassette Grading. Orders include a 99p shipping charge despite the fact I only offer free shipping. Support are incredibly slow to respond, half answering questions so you have to keep chasing them. Not a good app.

Sept. 3, 2023

The app itself works relatively well although we recently were logged out of our eBay Store (within Marketplace Connect app) and had to contact Support. When starting the Support query I had said "our eBay store has been 'disconnected' from Marketplace Connect"... Well apparently this terminology is wrong and the agent was more concerned about lecturing me on definitions and winning an argument about 'Disconnection' being different to 'Logged Out'... The agent went to the trouble of sending me screenshots of my own messages highlighting words like 'Disconnected' and remained argumentative and unconcerned about the problem till the end of the chat. My request was pretty simple, that we are notified when the sync between eBay and Marketplace Connect stops working... as a result of the link between Marketplace Connect and eBay not working, 17 orders over a 3 days period were not sync'd. In the end I closed the chat in frustration with the attitude of Support. The app itself is pretty good although if your eBay login token expires you will not be notified and as a result, the orders will not sync until you log back in - You will not be notified that the token expires, you will not be notified that the sync has stopped working... Can deal with that but the attitude of Support was really disappointing.

Sept. 1, 2023

Aug. 31, 2023

As a newcomer using the Marketplace Connect app, I faced some challenges listing our products on eBay. The support from Shopify and specifically from Ediline has been excellent.

Aug. 31, 2023

It saves a ton of time, and their customer service staff is incredibly helpful and encouraging. :)

Aug. 31, 2023

Thank you helpdesk support. They are quick on response and very helpful. They resolved my mapping issues I had with the ASIN and UPC. Thank you, Central Pet Smart

Aug. 30, 2023

Be veeeeeeeeerrrrrry careful if using this app for the first time to connect to your existing Etsy store with active listings. We previously used a different provider to connect our Etsy shop and Shopify store, and had 300+ active listings in our shop. That provider charged $50+ per month, so we decided to try this app due to the lower cost. Added the app to our store, connected our Etsy shop, and allowed it to automatically match up our existing Etsy listings with the corresponding products in Shopify. Without us setting the app to make any changes to the existing listings, it automatically did the following to EVERY SINGLE listing in Etsy upon linking the Etsy listings and Shopify products: 1. Overwrote every existing Etsy product title with the Shopify product title 2. Cleared out every single Etsy product attribute and product tags for every listing 3. Reset the prices on every Etsy listing to match the prices in our Shopify store 4. Changed the Etsy category for every listing to 'Accessories' 5. Changed the units of measure for product size and weight from imperial units to metric Additionally, it began automatically creating Etsy listings for every Shopify product that didn't already have an Etsy listing linked via SKU. This resulted in about 60 unwanted Etsy listings being created (and 60 additional listing fee charges from Etsy). It also marked every new listing as a 'Featured' listing in our shop. Essentially, the app has completely DESTROYED our Etsy shop, which had over 3000 sales, an average 5 star rating, and many followers that consistently reordered from us. In addition to the costs from the unwanted listings, we are also losing hundreds, if not thousands in sales revenue, and incurring an extreme amount of labor as we have had to put our shop on vacation while we manually rebuild over 300 Etsy listings one by one. BE VERY CAREFUL WITH THIS APP!

Aug. 30, 2023

The transition from Amazon By Codisto was seamless. The integration with eBay and Etsy is excellent, although it can be quite complex. The eBay template is functional, but the workflow can be somewhat confusing. I received timely customer support from Noel, which was appreciated. I am currently in the process of testing all the features, but so far, order and listing matching are functioning well. There is a slight delay in order synchronization from eBay, but overall, this is the only all-in-one app I could find that offers so many features.

Aug. 30, 2023

The app is very intuitive and easy to set up. Moreover, the support team responds quickly to all my issues and questions. It is an easy way to start selling on other platforms.

Aug. 29, 2023

I had a few issues with my listings but the support team here was exceptional and helped me resolve it after talking and working for like a week straight. The app is pretty easy to use and user-friendly, there are just nuances on all the marketplaces themselves that may cause an issue or two - but rest assured the support team here will help resolve it!