Shopify Marketplace Connect
Sell on Amazon, Target Plus, Walmart, and eBay from Shopify
Rating
4.3
feedback
1,844
chart
#352
All reviews
Review RSS Feed
March 18, 2024
We appreciate feedback, Can you provide more detail? Can we walk you through the process? We have reached out directly, Nikki
March 17, 2024
I regret to say that the service and performance of the app have significantly deteriorated. For nearly a week now, I've been experiencing the following issues: Orders are no longer being synchronized. Inventory levels are not being transmitted. Prices are not being synchronized. eBay orders are still being imported, but not into Shopify, only appearing in the order overview. Amazon orders are not being imported at all. I've been told that efforts are being made to address these issues, but I have a feeling that nothing will change. This will be the reason I'll have to switch entirely to a different e-commerce platform, as other apps are unfortunately unnecessarily expensive for managing eBay & Amazon products. It's a pity, but that's just the way it is.
March 14, 2024
Not sure its worth it. Doesn't map fields with Etsy, so some of them don't get imported, others get imported wrong. I'm not sure this was worth trying out.
March 11, 2024
avoid this app. It imports the wrong tax % on every order and messes up your whole accounting or profit.
Thanks for your feedback, Our app is not designed to work this way, we have reached out and currently investigating your situation. Nikki
March 9, 2024
Disappointing . Glitchy with Walmart AND eBay. They should add custom app support or official BackMarket support for order management.
Thanks for your feedback, We have reached out directly to offer personal assistance. We can provide a one on one walk through of our app and have you listing in no time! Nikki
March 7, 2024
If you are a Walmart seller and plan to have different images on Shopify than on Walmart, run from this app. I connected my listings hoping to just keep my inventory levels correct. Nowhere on the instructions did it mention or warn me that it would override my Walmart photos. I checked Walmart and ALL of my SKUs images were replaced. I have very different images on Shopify vs Walmart. Now I need to spend hours going through and replacing them on Walmart. PLEASE ADD A WARNING FOR OTHERS
Thanks for your feedback, For Amazon you can send offer information only or listing (offer and listing information) but this is no yet available for Walmart. This is on our roadmap We wish you well in all your future endeavours. Nikki
Feb. 28, 2024
It was working perfectly fine until they changed us to a new plan without notice or authorization. Now they say we have outstanding charges and ended up closing our account due to that. Now we have unhappy customers because of delays this has caused. Find a different app. People at this one are shady.
Thanks for your feedback, We have reached out directly to explain the circumstances of the situation. Your account is working as expected, please reach out if this is not the case. Nikki
Feb. 27, 2024
Complete Garbage for Ebay, very little documentation, descriptions and images get overwritten by Shopify description and images. Very buggy with virtually no support. Shopify support does not help you, yo have to email marketplace connect and they take at least 1 week to answer an email IF they even respond. For Amazon it works great. For Ebay it is complete trash. Wasted 4 days of my life with this mess of an app!
Thanks for your feedback, We have reached out to understand your concerns in more detail and offered an onboarding session to guide you through the process. Our support team is available 24/7 via email or via the in-app chat function. We are fully committed to providing the right amount of support you need. Nikki
Feb. 27, 2024
it's not working it's impossible to sync the products from shopify to eBay.
Thanks for your feedback, A 1-star review is a little disheartening, especially when we have not been given the opportunity to address your concerns and provide support. We have reached out directly, Nikki
Feb. 25, 2024
Automatically pulls in old ebay orders even when configured to not do so, and automatically calls the amazon MCF fulfillment to double-ship orders when it feels like it. This app costed us money.
Thanks for your feedback, We have reached out directly to understand how this could have happened. In terms of syncing old orders this can only be done by selecting order sync settings. We are available 24/7. Nikki
Feb. 24, 2024
wir brauchen eine App mit diesen Features unbedingt für unseren Onlinshop für Merinowolle Kleidung für Baby und Kind. Gerade Etsy wäre ein sehr wichtiger Sales Channel. Diese App ist offiziell von Shopify - leider funktioniert sie aber nicht. Im App Menü bekommt man ganz offiziell eine rote Warnung und Fehlermeldung, dass diese App nicht funktioniert und vom Entwickler aktualisiert werden muss. Schade!
Danke für Ihre Rückmeldung Mittlerweile wurde ein Update veröffentlicht. Bitte beachten Sie jedoch, dass die angezeigte Warnung keine Auswirkungen auf die Funktionalität der Produkt- und Bestellsynchronisierung der App hat. Wir haben uns direkt mit der Beratung in Verbindung gesetzt. Thank you for your feedback An update has now been released, but please note the warning you are seeing has no impact to the functionality of product and order synchronization of the app. We have reached out directly to advise. Nikki
Feb. 20, 2024
I need to urgently address the appalling experience we've had with Shopify Marketplace Connect. If we could rate it with negative stars, we would, given the severe and persistent issues we've faced for over 60 days. Despite sending pictures as requested and reaching out for crucial support, the app has proven to be a travesty for any business owner relying on it. Adding to our frustration, when Amazon.com sought a conversation with a developer from Shopify Marketplace Connect to address our concerns, the support team failed to facilitate this essential dialogue. This starkly contrasts with our experience with Amazon support, which has been more proactive and willing to escalate our issue to their development team. The lack of progress in resolving this critical problem, despite having over 25 feedback emails detailing our support chat conversations, is nothing short of a business owner's nightmare. Listing our products on Amazon.com remains an unmet challenge, and Shopify Marketplace Connect has become more of a hindrance than an asset. We're not seeking a plea; we demand an immediate fix. The current state of Shopify Marketplace Connect is unacceptable for any business owner relying on its functionality. Please allow us to post attachments and emails to illustrate the urgency and severity of the problem. Your swift and decisive action in resolving these issues is imperative to salvage the credibility of Shopify Marketplace Connect for businesses like ours.
Thanks for your feedback, We have escalated your concerns and reached out directly to assist in resolving your issues. Nikki
Feb. 20, 2024
I have to say the app does its job and the support team is there to help, however their instructions were very harmful for our business. We asked two different times to two different support people if the application would respect the FREE LIMIT from ebay, so we could simply activate all items and let them sync. They said yes not one, but twice. But a week later we encounter a 40€ payment and a 50€ payment from ebay. The limit was surpassed. I believe not having the option to agree to surpass this free limit is a big hole on the implementation, and the terrible understanding of the support team was a tremendous let down for us. i would greatly recommend not trusting their recommendations. they also didnt take acountability from their mistake.
Thanks for your feedback, We accept this was a misunderstanding and have reached out directly. Our support team is available 24/7, please reach out anytime. Nikki
Feb. 1, 2024
This App is for IMPORTING FROM AMAZON TO SHOPIFY...NOT SENDING FROM SHOPIFY TO AMAZON I WASTED 4 HOURS OF MY LIFE ON THIS. WRITE WHAT THE PRODUCT DOES!
Thanks for your feedback, Marketplace Connect is an integration app that syncs data from Shopify to Amazon, eBay, Etsy, and Walmart. Just to clarify, the app isn't intended to import data from these marketplaces back to Shopify. If you need further clarification or have more questions, feel free to reach out. Nikki
Feb. 1, 2024
USELESS! Etsy orders are imported with WRONG price for the discount, it just uses a random discount number instead of the actual discount number that was given on Etsy for every order. I've contacted their customer support over a month ago and they keep on ignoring me and say they are working on it. This addon is completely useless if it's importing wrong order prices. FIX THIS ISSUE AND STOP IGNORING ME
Thanks for your feedback, We are pleased to advise these issues are now resolved. Please don't hesitate to reach out if you have any further queries. Our Support team is available 24/7. Nikki
Feb. 9, 2024
After working with many apps for years on Shopify for marketplaces, I can award this app for the MOST RELAXED ONE ever! For real, you know we have been fufilling the orders from our side on Shopify, then as we are cancelled/suspended due to NOT SHIPPING ORDERS. Thanks to these guys as they say "SLOW API OF WALMART" has not been retrieving our tracking numbers to Walmart, it is really funny when they are the ONLY APP THAT HAS THIS ISSUE! Anyways, I don't recommend this app. It is cheap though with all the marketplaces etc, I wouldn't call the app worst one, but they're not on the brighest side either. UPDATE: After 3 weeks of asking for the fix of the order syncing, they are still telling us their "developers" are working on the problem. They, again, tell us that there is still a complexity of the Walmart API. We've been told that our problem is "high priority", but as we understand from this 3 weeks is not that long a time. Also we asked their log to send Walmart/submit a ticket, because we've been told before the problem is "slow Walmart API", yet this request not answered yet.
Thanks for your feedback, Our engineering team has now deployed an update to resolve the issue related to order fulfilment and tracking number retrieval for Walmart. Nikki
Jan. 30, 2024
As a merchant focusing on the German market, I found this app fundamentally unusable due to its severe limitations around tax handling. The platform from which it imports data (Etsy) does not include sales tax in its transaction reports, yet it collects the tax. This presents a significant issue for German merchants who are legally required to itemize sales tax on invoices. Unfortunately, this app lacks the functionality to import orders from Etsy to Shopify with a customizable tax rate, rendering it ineffective for managing financial compliance within the EU. The lack of attention to such a crucial aspect for European Union merchants is disappointing. Given the EU's complexity and strict tax regulations, this oversight can cause significant operational and legal challenges for merchants in the region. It's a glaring gap that cannot be overlooked, as compliance with tax regulations is not optional but a mandatory aspect of conducting business within the EU. While I understand the world is vast, and there are markets outside the EU, it's disheartening to see the developers overlook such a significant market segment. The EU may not be the largest market globally, but it's a critical one, with stringent regulations that cannot be ignored. This oversight limits the app's usability for a significant number of merchants who would otherwise benefit from its features. To the developers, I urge a reconsideration of the app's features to accommodate the needs of EU merchants, especially those in Germany. Addressing this issue not only expands your app's market reach but also demonstrates a commitment to supporting businesses in navigating the complex tax landscapes of their respective countries.
Thanks for your feedback, We understand this frustration and we do have this on our roadmap. Nikki
Feb. 5, 2024
Vraiment deçu de cette app, pas en francais, interface pas lisible, j'ai mis etsy aucune possibilité d ajouts de tags ( et quand vous connaissez etsy vous savez bien l'importance des tags) et pour les categories pareil rien d'automatisé... Ensuite apres avoir supprimé etsy, je vais sur ebay et la pareil niveau categories l enfer, et le pire le templates qui lui est tout en anglais, surtout sur une boutique francaise la c'est al catastrophe total et impossible de le changer sauf comme dis en chat de payer un web dev qui va mofidier le code, bah voyons... tout ca pour perdre 1 mois de temps je vais cherchez une autre app car la je dis non .... je test meme pas amazon avec jvais me faire bannir lol
Merci pour votre avis, Nous avons contacté directement pour discuter davantage des problèmes. Nikki
Jan. 25, 2024
If this worked than I would leave a great review however since I'm having the hardest time just getting everything to link up without this nice "AUTH FAIL" message I keep getting. So, no I do not recommend, it's been a waste of my day because that's how long I've been trying to set this up, with the directions given. I'm over it and I just give up, I guess I won't be selling my merch on amazon through shopify smh.
Thanks for your feedback, We understand issues do arise, but we are committed to solving the issues as soon as possible. We have reached out directly to discuss these further. Nikki