MIDA: Heatmap, Replay Checkout
Heatmaps reveal lost sales. Record, analytic for cart recovery
Rating
4.9
feedback
441
chart
#164
All reviews
Review RSS Feed
Aug. 6, 2025
Amazing app and easy to use. Another thing I love is that it's free to use. I found it really useful when I first started running ads and I wanted to see how visitors we're interacting with my store. From that I was able to make adjustments and improve! I don't usually leave reviews but when it comes to how helpful this app has been, I had too. 100% Recommended!
Hi Mayoni Jewelers family, Thanks so much for your kind words! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀 Cheers, MIDA Team.
Aug. 6, 2025
The response was quick and the issue was resolved within a few hours, thank you very much.
Hi MoMiIsland family, Thanks so much for your kind words! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀 Cheers, MIDA Team.
Aug. 4, 2025
Hi Anatolian Brands family, Thanks so much for your review! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀 Cheers, MIDA Team.
Aug. 1, 2025
Well functioning app, and great help at customer service for all kind of requests.
Hi Spillerne family, Thanks so much for your kind words! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀 Cheers, MIDA Team.
July 30, 2025
Hi PainRelieva family, Thanks so much for your review! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀 Cheers, MIDA Team.
July 23, 2025
Very effective in seeing exactly how customers navigate your site and the steps taken to check out. Support with the app is also very quick and helpful. Shout out to Lucy. She was very helped me exclude my IP and extend my recordings very quickly.
Hi Australian Gold UK family, Thanks so much for your kind words! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀 Cheers, MIDA Team.
July 20, 2025
Useful and convenient app, excellent customer support. Thank you !
Hi Lexline Fashion family, Thanks so much for your kind words! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀 Cheers, MIDA Team.
July 15, 2025
This has been a huge help to understand where my clients are focused. Even if they don't purchase, knowing what products they drilled down on is a great help.. Loving this app..
Thank you for the kind words! 🌟 We’re so glad to hear that MIDA is helping you understand where clients focus their attention, even when they don’t purchase. Those insights are so valuable for shaping product and marketing decisions. We’re thrilled you’re loving the app and appreciate your support! 🙌
July 14, 2025
The free option is nice for now. I hope it is free for longer period of time.
July 11, 2025
Best Staff, very easy to use, and tbh surprisingly no bugs so far lol. they have a free plan which should be enough for some stores
July 3, 2025
Great customer service. I encountered an issue where my IP address was being counted as one of the sessions, and I was able to resolve it with the team in under 20 minutes.
Thank you for sharing your experience! We’re glad our team could quickly help you resolve the IP address issue and get everything running smoothly. ⏱️ Your kind words about our customer service mean a lot, and we’re always here to support you whenever you need us! 🙌
July 3, 2025
We've been using this app to track user behavior and session recordings, and it's been a game changer. The ability to watch real user sessions gave us deep insights into how customers navigate our site, where they hesitate, and exactly where they drop off during checkout. Thanks to these insights, we discovered multiple patterns and key pain points that we would have otherwise missed. For example, we identified confusing steps in our checkout process and fixed bottlenecks that were causing cart abandonment. After implementing changes based on the data, our conversion rate significantly improved and our checkout experience is now much smoother. Highly recommend to any business looking to truly understand their customers and make data-driven improvements!
Thank you so much for sharing your detailed experience! 🌟 We’re thrilled to hear that session recordings and behavior tracking have helped uncover those hidden pain points and improve your checkout flow. It’s amazing to know the insights directly contributed to boosting your conversion rate and creating a smoother customer journey. We truly appreciate your recommendation and look forward to supporting your continued growth! 🚀
July 3, 2025
MIDA offers a wide range of analytics while being super user friendly! Highly recommend it!
June 30, 2025
I do like the idea of this app. It has helped me identify possible improvements to my site. Excluding IP addresses from the recording has proven to be a cumbersome process.
Thank you for sharing your experience with us! We’re glad to hear the app has helped you identify opportunities to improve your site. 😊 We also appreciate your feedback on excluding IP addresses — we understand it can feel cumbersome, and we’re always working on ways to make this process easier and more seamless. Your input helps us prioritize improvements, so thank you again for taking the time to share it!
June 30, 2025
I've been using this tool for most of my shops and recommend it to others. It's incredibly informative and useful, especially the session replays, which give great insight into user behavior. The only reason I'm not giving 5 stars is because I occasionally encounter bugs in the replay feature. That said, overall it's a very solid and valuable tool.
June 28, 2025
I am very thankful for the prompt help from the support team. we tried now this app for few weeks, and we are very happy with that.
June 25, 2025
Really loved this app! I was able to find many issues with store's user experience and was able to fix them for the issues. I would recommend this app for store owners who want to increase their revenue and improve the user experience.
June 24, 2025
Thanks to MIDA, I can identify and fix UX obstacles almost instantly. It’s like having a real-time window into my customers’ experience. The heatmaps are super intuitive, and session recordings help uncover hidden issues that I would’ve never caught through analytics alone. Plus, the support team is amazing – super responsive, knowledgeable, and genuinely invested in helping me get the most out of the tool. If you're serious about improving conversion rates and user experience, MIDA is a must-have.
Thank you for the fantastic feedback! 🌟 We’re so glad to hear that MIDA has helped you quickly identify and resolve UX issues while giving you a clearer view of your customers’ journey. It’s also wonderful to know you’re finding value in both the heatmaps and session recordings, and that our support team has been there for you every step of the way. Your recommendation truly means a lot to us! 🚀