MIDA: Heatmap, Replay Checkout
MIDA Sessions Recording & Heatmaps - Shopify App Store
Rating
4.9
feedback
315
chart
#182
All reviews
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Dec. 30, 2024
we’ve been using MIDA: Heatmap, Record & Replay for a while, and it has consistently proven to be an essential tool for understanding user behavior and optimizing our website’s performance. The heatmaps provide clear insights into user interactions, while the session replay functionality is accurate and detailed, making it easy to identify pain points and opportunities for improvement.
Dec. 30, 2024
Realizaron cobro por los días de prueba pese a indicar que el plan es gratuito para probar el sistema
Hi there, This is Jennie from True Crafts team. On behalf of the whole team, I am truly sorry to hear that you had this experience. We would like to take the opportunity to clarify the billing situation, and we emphasize that we do not charge any fee during the free trial period. - It appears that you subscribed to the paid plan for the first time on November 27, 2024, at 12:32 AM (GMT+7). - Our app offers a 7-day free trial, so your trial period ran from November 27 to December 4, 2024. If you had unsubscribed during this period, you would not have been charged any fees. However, if the plan is not canceled after the trial period, the monthly billing will automatically be applied. - You canceled the app on December 9, 2024, at 8:14 PM (GMT+7), which was 5 days after the billing cycle began on December 5. We believe that before subscribing, Shopify displayed a modal showing the start date of the billing cycle on the payment screen. Given these facts, it is unfortunate that you left a 1-star review based on this misunderstanding. We believe the review does not accurately reflect the situation. We have sent an email with further clarification on this matter. Looking forward to hearing from you soon again via [email protected] or live chat so that we can get the situation resolved. Warm regards,
Dec. 26, 2024
Dec. 24, 2024
I haven't used the Heatmap side but the Record & Replay functionality helps to garner insights on customer behaviour.
Dec. 21, 2024
So helpfull; the support go further to solve your case. I really appreciate it.
Dec. 20, 2024
Chloe a été remarquable pour m'aider à tirer profit des fonctionnalités de Mida. Equipe au top et accompagnement superbe.
Dec. 19, 2024
The software is very easy to use and does a great job at capturing website visitors movements. The support team are also 10 out of 10 always replying rapidly to my enquiries. Definately worth at the very least giving the app a go.
Dec. 18, 2024
The customer service is great, they are always there to help. About the app, it's great, you can collect a lot of information about the behavior of customers, which is a lot help to define the strategy for sales.
Dec. 12, 2024
its very helpful to see my customers journey through it solved my all problems
Dec. 11, 2024
I'm super happy with MIDA so far and wish I had installed it sooner. The setup is seamless compared to similar apps, and it's already SO helpful for understanding UX. I'll continue using it in the future and highly recommend it to others.
Dec. 5, 2024
The app has provided us with valuable insight into the use of our shop. We're currently updating the shop based on the records/replays. The people at MIDA are also very responsive when asking questions. Good to know that support is just a click/chat away!
Dec. 2, 2024
This app is wonderful for site insights. We decided on this specific app because of the ability to view specific logged in visitors. Other than that the support team is very responsive and helpful. Jennie has responded super quickly to all of my emails and makes sure my problem gets solved asap.
Nov. 29, 2024
Nov. 26, 2024
Amazing App, it is clean and simple and do what it is supposed to do really well
Nov. 25, 2024
The recording are great and clear with helpful additional information and the customer service is even better.
Nov. 25, 2024
This is a great app with a fantastic workflow. The recording are instantly there on your dashboard and its great for keeping track and analysing consumer behaviour to optimise your conversion rate further. Definitely a must have.