MIDA: Heatmap, Replay Checkout
Record & replay, heatmaps, abandoned checkout analytic for CRO
Rating
4.9
feedback
386
chart
#150
All reviews
Review RSS Feed
Oct. 14, 2024
I'm only a new user on the free plan but this app pointed out a few issues I had going on with my site. It's better than feedback! Jennie was super helpful when I contacted tech support too!
Oct. 11, 2024
Oct. 8, 2024
Great app and good communication from support team. The team is testing and will update the review when prompted
Sept. 27, 2024
Great app, very good support and reasonably priced with a free version available as well. Great work, thanks!
Sept. 25, 2024
This app is really cool! It was fun to watch my customers' journeys through my store. The heatmap provided a lot of insights as well, as it provided insights into what parts of my store drew my customers' attention. Their customer service team was on top of any issues or questions I had. They generally don't respond during our typical work hours if you live in the USA. However, if the pricing was different, I might keep the app long term. This app is more of a download-for-a-week and delete-type app. I will probably routinely download this app once a year to see what my customers are doing.
Sept. 23, 2024
Very useful when analysing customer behaviour. Can see visitors' exact actions. Support team very responsive and cooperative. Great experience overall.
Aug. 31, 2024
It's a very good app to analyse the customer journey and see potential improvement points for your store. I also really like the automatic skip function for inactivity in the session replays.
Aug. 30, 2024
It's good and convenient app that improve your website conversions through customers' behaviors that Mida brought, I highly recommend you people who see this app to download it, you will be amazed, it's friendly also, provide people who don't have too much budget many function to use. Meanwhile, customer service is good as well, when I encountered some problem, staff Jennie helped me out, appreciate!
Aug. 23, 2024
Easy to navigate and very helpful to see how customers interact with your online shop
Thank you for your appreciated review. We are thrilled to have been of assistance to you. If you require any additional support, please feel free to contact us at [email protected] or through the Live Chat feature in the app. Best wishes for your business endeavors!
Aug. 14, 2024
Very helpful - allows you to replay the interactions with customers. Heatmap is helpful and insightful. It helps with bounce rates and to see where customers click out
Hey there! Thanks a bunch for your lovely review! We're super happy to hear that we could help you out. If you ever need anything else, just give us a shout at [email protected] or hit us up through the Live Chat in the app. Wishing you all the success in your business adventures! 😊
Aug. 12, 2024
I'm only using the free plan currently, but the installation was very straightforward and I can see a clear and easy to follow video replay of each session on my site. I also like the information tabs off to the right that show what source and location people are coming from. Customer support was also very responsive and helpful.
Hey there! Thanks a ton for your kind review! It really means a lot to us to know we could help you out. If you ever need anything else, just drop us a line at [email protected] or swing by the Live Chat in the app. Wishing you all the best in your business adventures! 😊
Aug. 10, 2024
I've been using this app for a few months now, and wow I am very satisfied. The app itself is great, but so is the customer service. I'm on the free version, and I love the fact that from the overview, they show you the sessions where users have added something to their carts. It saves time, and you don't have to watch each sessions individually.
Hey there! Wow, thank you so much for your awesome review! It really warms our hearts to know we could lend a hand. If you ever need anything else, don’t hesitate to reach out at [email protected] or just pop into the Live Chat in the app. Wishing you tons of success in all your business adventures! 😊
July 25, 2024
Unbelievably good customer service, and of course a super helpful app that allows us to improve our conversion rate.
Hey there! Thanks so much for your amazing review! We're thrilled we could help you out. If you need anything else, just drop us an email at [email protected] or hit us up on Live Chat in the app. Wishing you all the best with your business! 😊
July 11, 2024
The chat support is good and fast. The service seems to be getting better and better and I have high expectations for it.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!
July 8, 2024
The session replays are very helpfull, the service is good and they reply fast!
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!
July 1, 2024
I'm really enjoying this app! It's incredibly helpful, and the staff is always quick to respond. One feature I love is the MIDA Session Recording Replay, which lets me follow my customers' actions on my site. With full session recordings and heatmaps, I can see exactly what's happening and test new ideas to reduce bounce rates and cart abandonment. This tool helps me understand my customers' experiences without making assumptions. It categorizes sessions by abandoned cart, abandoned checkout, and successful orders, making it super easy to find what I need. Overall, the detailed analytics and visuals, like custom dashboards and reports, make it easy to keep track of everything. Plus, the tool is GDPR compliant and supports multiple stores.
Thank you so much for the glowing 5-star review! We're thrilled to hear that you're finding our app incredibly helpful and that you appreciate our quick support. It's great to see that you're making the most of our app's features and finding value in the detailed analytics and visuals we provide. We're glad to know that our tool is helping you understand your customers' experiences without assumptions and supporting your business needs. Your feedback means a lot to us!