All reviews

Rating Breakdown

  • 5
    90% (442 ratings)
  • 4
    3% (15 ratings)
  • 3
    2% (8 ratings)
  • 2
    1% (6 ratings)
  • 1
    3% (17 ratings)

Reviews with Text

  • 99% (482)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 4, 2024

Amazing amazing amazing customer service! Fairly speaking, I love the cart, so start to use on my store, some tech issues happened they fixed very fast for me and customer service is just amazing....

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 29, 2023

Response was extremely quick and the beauty behind Monster is the ability to create the upsell, cart, and checkout according to brand. The team completely built out our first campaign in minutes. Great experience!

Using app

About 4 hours

Total reviews

8

Average rating

5.0

5 / 5 Share

Dec. 27, 2023

Very easy to install and great technical support. The app has some great features that work well for our business. Highly recommended.

Using app

40 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 19, 2023

Great App, has improved our AOV significant by offering a GWP with orders over $200. Easy to change the products. Great support.

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 17, 2023

We use MonsterApp for all our promotion campaigns and like the gamification of the discounts in the cart. Also a special mention to the support team. They go above and beyond to help and respond quickly to queries. A big thank you to Charlene and Angelica for first class service.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 8, 2023

Would totally recommend this app to anyone looking to improve their cart and upsell products. The app is so user friendly and the support team are amazing to deal with and are prompt in getting back to you. 100% recommended

Using app

About 1 month

Total reviews

5

Average rating

4.8

5 / 5 Share

Dec. 6, 2023

Waw application qui répond à mes besoins ! J'avais beaucoup de mal à configurer et l'assistance est intervenue (merci Raneen) a réglé mon probleme en un rien de temps ! magnifique application

Using app

About 3 hours

Total reviews

13

Average rating

4.8

5 / 5 Share

Dec. 6, 2023

This is the most reliable cross-sell app and the support is always very helpful. I highly recommend this app!

Using app

About 1 month

Total reviews

10

Average rating

5.0

5 / 5 Share

Dec. 1, 2023

Useful app! Best drawer cart we've tried, it has everything we need. Plus customer service is friendly and solves all the issues

Using app

7 months

Total reviews

6

Average rating

5.0

4 / 5 Share

Dec. 1, 2023

Thank you for your support, Charlene.

Using app

About 15 hours

Total reviews

2

Average rating

4.5

1 / 5 Share

Nov. 30, 2023

This is the worst app! It was recommended by a team that's helping me with the website, the cart was changed to this one before Black Friday, the app works for certain people but for others don't. We got complaints from clients that couldn't add items to cart and when we test some of us could, some of us couldn't and this happened in the busiest time of the year. DO NOT USE!

Using app

9 days

Total reviews

5

Average rating

4.2

Developer Reply

Sorry to hear this!!!! 😅 We were in 1000% help mode throughout this period to help with any theme, App incompatibility or cart issues anyone might have. Looking back i couldn't see any messages from your team. Unfortunately it's hard to pinpoint exactly what may have happened without getting to do a deeper dive. Sometimes there can be issues with conflicting themes, carts and other apps that we can't solve without investigating further. If you decide to download the app again please feel free to reach out and let us know what you are facing here.

5 / 5 Share

Nov. 27, 2023

Helpful staff that answer promptly - thanks very much

Store

Roam

Using app

9 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Nov. 21, 2023

8:30 PM and I get fast help and great customer service - Thank Charlene for your advice and amazing help

Using app

14 days

Total reviews

3

Average rating

4.7

5 / 5 Share

Nov. 20, 2023

I have been using Monster Upsells for a few months now and I am very impressed with how easy it is to set up and manage different types of upsells and free gifts for my Shopify store. The app has a user-friendly interface and a lot of customization options to suit my needs. It has also helped me increase my average order value and conversion rate significantly. One of the best things about Monster Upsells is their customer service. They are always responsive, helpful, and friendly. I had a specific case where I wanted to learn how to create a bundle offer with a free gift based on the cart value. I contacted their support team and got a reply from Charlene within minutes. She explained to me step by-step how to do it and even sent me a video tutorial. She also answered all my questions and made sure I was satisfied with the result. It was very easy to follow her instructions and I was able to create the offer I wanted in no time. I highly recommend Monster Upsells to anyone who wants to boost their sales and offer more value to their customers. It is a great app with a great team behind it. I will definitely keep using it to grow my business. Thank you, Monster Upsells and thank you, Charlene!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 20, 2023

I have reached out two separate times through the online chat inside the app and both times I received excellent service. They listened to the kind of campaign I needed and built it for me when I was struggling, and now are there for assistance when I get stuck. It gives me great confidence in using the app. Plus, it's the only one of about 7 free gift apps in Shopify that I tried that did exactly what I wanted it to do.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 20, 2023

Not only does the app work well in driving more revenue, the team behind it is amazing as well, they solved an urgent problem that was jamming my Black Friday sales even though it’s not their app that’s causing the issue. Hats off to this. Highly recommended.

Using app

Almost 2 years

Total reviews

5

Average rating

4.2

5 / 5 Share

Nov. 19, 2023

Amazing app! We have lifted our AOV from about $120 to $150 by using this app! Great for GWP and upsells. Support has been excellent!

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 18, 2023

I'm not a developer or store builder and also an Italian speaker. I asked to assistance to help me several time and they were always here and help me 100%. She also jump in my store to help me with changes! TOP

Using app

About 17 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 17, 2023

This app is truly fantastic, I can't recommend it enough! Starting from the functions of the app to customer support. The app operates smoothly and is very fast, it doesn't even look like a third-party app but more like is integrated into the theme, that's how fast it is. After, we have customer support which is absolutely phenomenal! It answers in no time and makes sure to fix everything. It provides a lot of customization options and if needed, they even provide you with their developer to do some custom changes. Tried several apps in this niche these days and none is near to this. 10/10!

Using app

About 3 hours

Total reviews

22

Average rating

4.6

5 / 5 Share

Nov. 16, 2023

Customer service has been unreal, fixed my issue straight away, Charlene is a gem

Using app

About 2 months

Total reviews

2

Average rating

5.0