Monster Cart Upsell+Free Gift
Monster Cart Upsells, Free Gifts and More For Shopify
Rating
4.7
feedback
488
chart
#2,280
All reviews
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April 17, 2023
Great App has helped add extra cashflow through my business. the upsell as checkout as been very successful for me just keep it under $10 and the free shipping visual at checkout is also great. Highly recommend. Customer support is prompt in responding when needed.
April 7, 2023
Service was very good from Charlene, very knowledgable and quick. Was able to rectify my problem within a few minutes
April 7, 2023
Worst support we've received from any app provider over the past five years we've been on Shopify. The app was breaking our 'Add to Cart' button so that when it was clicked, nothing would happen. It would take quite a few clicks at times to add an item to the cart, and even then our old cart would load, not the MonsterUpsell version. I sent a screen sharing video to support regarding the issue, and they said they'd get back to me in 24-48 hours. 48 hours past, so I followed up to see what the status was. Here's the response I received, "Our dev team and even the head dev already checked the issue and tried their best to make our app work in your store. But unfortunately, we can't support your theme and therefore we can't do anything from our end." Disappointing for sure, but I was understanding, until I went to uninstall the app, and saw that the dev team chose to leave the app enabled on our LIVE theme when they knew it was breaking our 'Add to Cart' button. First of all, they should have been testing the app on a backup theme that was not published/live, and second of all, they should have immediately disabled the app once they confirmed they couldn't fix the issue. That's just basic, developer 101 type of stuff. It just shows how little they care about their customers. I'll be finding another in-cart upsell app, and I recommend you do the same.
Ty here one of the founders... 🥲🥲 Store owners are the heart of our business and the team works hard to support as best they can... (see past reviews) Trust me - it kills us to hear this kind of feedback. 😅 -- Yes totallllllyyy agree... Testing on backup themes is our normal standard operating procedure. I'll be chasing down how and why this situation played out. -- As for compatibility... Unfortunately yes... your theme clashes with the loading of our app. This is a rare situation. We had our main devs on it for 2 days straight and couldn't solve it. Sorry - wish I had a better answer here. 🥲🥲
April 3, 2023
I had this app downloaded for a loooong time, finally took the time to set it up and I WIIISSSSHHHH I set it up sooner as it is unreal! It is soooo fast and quick, probably the fastest smoothest app i have worked with and genuinely makes our store look like its had 10x the amount spent building it. Huge shoutout to "Charlene" in particularly who has helped me more than any other support from another app. Should out to other team members and the dev there too as all have been great, "Shada" also has helped me many nights so bg shout out to her. Overall amazing i think i have asked "Charlene" a million questions and every time she has been hugely enthusiastic to help! 10/10 100% recommend!
March 30, 2023
APP = awesome, support = awesome, they replied to my message in a very short time and solved my problem perfectly. I absolutely recommend this app!
March 24, 2023
Charlene was great she help me get all set up now I’m ready to sell I appreciate her thanks again Charlene
March 22, 2023
Wow amazing experience with the app and with the customer service. So friendly Charlene helped me in all the settings. She was so efficient. THANKS
March 22, 2023
I installed this app to offer free gifts with purchase.... There's was an issue with the free gift products showing up in auto collections...The app's solution to was to set the conditions to "all conditions". However, that's wasn't how many of our collections functioned. I had to change things (complicate them) in order to make this app work in my store. Other than that, the app works well and is fairly straightforward. Also, the customer service is pretty good, although the response times could be quicker.
Hi team. 99% of stores can use the simple solutions we provide. We have also created the backup solution you referenced (Hard redirect anyone .. just in case it's needed). However - you have found the 1 limit of Shopify collections we cannot control. When a store uses the "Any condition" for auto collections Shopify has no option to hide specific products. We haven't had a single store bring this up yet as this filter option is rarely used. An alternative for your store would be to find a solution that uses discount codes or draft checkout. However I would normally advise against this as you will have other limitations. (Ie. multicurrency checkout, multi-discount codes, no coupons) I wish I had a better answer for you here. But this is what Shopify gives us to work with. -------- As for store search It can be hidden using metafields - we have step by step FAQ videos for how to do this. https://monsterapps.crisp.help/en/article/hide-products-from-search-free-gift-one-tick-upsells-v76uml/ ------- Lastly Just wanted to push back on this a little.... "only part of this app that seems to work for our store is the "upsell in the cart" function. Upselling is the most popular function of the app 🥰 Most stores download us to increase their AOV. Feel free to give it a go 😊 As always reach out to the team if you need anything. ❤️ Ty
March 16, 2023
Thank you Charlene to the customer service of this APP for the instant reply to the message. My questions have an answer, and they are done with Charlene and Raneen.
July 28, 2024
The best cart & team. I've been using since Feb '23 and the cart has been one of our best performing apps, and we have loved seeing it get even better over time, the team is continually making it better & better. Works well with cart upsells and gift with purchase gamification. We recently did a our biggest sale ever, a planned 30 minute "frenzy", the app worked seamlessly during the busy period. The team are extremely helpful, have worked with our developers whenever we needed to integrate some custom code on our end to the app, and always there if there's any hiccups. Highly recommended
March 13, 2023
Amazing app and service! I set the app up a few days ago in order to increase AOV. Their design and layout is top notch. Very logical UI too. I also appreciate the free revenue boosting course they offer. Big shoutout to Charlene for her help today as well. I needed some assistance getting my offer to work, buy three and get a free gift. She was incredibly helpful. Great app for increasing AOV and they completely stand behind what they offer!
March 10, 2023
An incredibly good app, for the perfect slide cart with progress bar and a lot more too. Support answered questions within minutes. 10/10. Thank you.
March 9, 2023
I had a few questions about implementation and Charlene spent almost an hour helping me get everything set up the way I wanted
March 7, 2023
Charlene has been incredible. quickly fixed our implementation and we are up and running in no time
Jan. 14, 2025
I've had Monster Upsell for a few years and wouldn't be without it. The team are always helpful and respond so quickly. Definitely recommend.
March 1, 2023
Brilliant , efficient & professional service. Charlene went above and beyond to ensure my customers will have the best possible experience on site. It's a no brainer- this App delivers results :)
March 1, 2023
Great app! Charlene was super helpful in fixing up any issues I had and has a great sense of humour as well!
Feb. 28, 2023
Awesome app. Lots of potential to help increase your conversion rates and Average dollar sale. Charlene was a huge help in the service desk chat.