Monster Cart Upsell+Free Gifts

great customer service

This app works well for computers but it makes looking at the store on a phone to busy and it takes up too much real estate. Customers found it confusing on their phones.

I've always had such an amazing experience with Monster Upsell. The customer service team are swift with their replies and so helpful. Charlene is fabulous. A super easy app to integrate into your store. Highly recommend

Angelica was very helpful in troubleshooting and fixing up the issue when we had trouble setting up the free gift offer. Response time is very quick and she was able to get it sorted in no time.

Customer service does not answer or help me with my issue.

Looks cool but I kept experiencing huge delays between clicking the cart or adding a product and the cart actually opening. Chatted with customer service twice but they said it was functioning normally. Also ran into issues where items would not add to the cart. Had to stop using it. Not sure if it was my theme because other people seem to have a good experience with this app.

A great app for managing your carts with specials such as free gifts, discounts and campaigns. Their support channel is usually quick to reply and the team is very friendly and eager to help

Great customer service, very quick to reply and they have all the answers. Charlene in particular was very helpful, thanks!

So far we're loving it! We had a minor issue with a gift with purchase promotion we were running but the issue was swiftly resolved by the customer service team and our campaign was up and running asap.

amazing customer support. Really good app to increase AOV

Such a game changer! Love the simplicity and effectiveness of this app - also the support team were really fast to solve my issues during set up!

Monster Cart Upsell is by far the smoothest experience I’ve had on Shopify. The setup was almost too easy – it literally took me just a few minutes to get it up and running, with no need to mess around with code or complicated settings. What really blew me away was the customer support. I had a small question about customizing the design, and their support team replied almost instantly – super friendly and helpful. They provided clear guidance and helped me get everything just the way I wanted. The cart itself? It looks amazing. Super modern, clean, and very detailed – everything from product add-ons to discounts and custom messages blends perfectly into the cart design. My conversion rate has already gone up, and the whole shopping experience feels much more premium for my customers. If you're on the fence – just install it. You won’t regret it. – Happy store owner

Very strong customer service and prompt response

When I fist emailed the team asking them about pricing I got an email pretty quick, I emailed back to confirm a few things but did not get a response which was disappointing. In the end I decided to just try it anyway. So far so good, It was a little funny to set up. Overall though I just had to make sure I was going step my step. I had some issues with how the shipping slider looked and I was able to get some help on this which was great so I really appreciated that quick turn around. I have not seen any amazing conversations or increase as yet in AOV however, I am quite a new store and also I have only one campaign being used so these might be playing into that. I will see how I go and use some other campaigns and see if this helps with my conversions/AOV ect. would recommend trying it out and just seeing if it right for you.

Have been emailing them a technical question a few times over the last week or so and getting radio silence... support is really not great compared otot other shopify apps

Support team was fantastic helping us set this up, super responsive, have heard a lot of good things about this app from other businesses running Monster Cart across their store.

Disappointed, got minimal support from recent issue which affected our business and we lost out on sales due to customer frustration. There was an issue with the cart refresh, and it ended up affecting product pages where the customer was sent back to the homepage. Raised a request twice and even sent a video, but got zero response or update on the situation. Really disappointed. Have moved to an alternate.

I've been using this app on and off for a while and whenever I need help, charlene is all over it. Any issues are resolved in record timing and she is super friendly and helpful. This app has great functionality

Excellente appli avec un service client tres reactif , permet de personnaliser le panier m de A a Z , le selecteur de quantité marche parfaitement egalement