All reviews

Rating Breakdown

  • 5
    90% (452 ratings)
  • 4
    3% (15 ratings)
  • 3
    1% (7 ratings)
  • 2
    1% (7 ratings)
  • 1
    4% (19 ratings)

Reviews with Text

  • 99% (494)
Review RSS Feed Review RSS Feed

3 / 5 Share

Jan. 30, 2025

It's a great app, but we have had an issue where customers can purchase a free gift outside of the cart upsell parameters. I was told this was being looked into then heard nothing in over a week. Slightly concerning.

Store

Alefine

Using app

About 2 months

Total reviews

10

Average rating

4.8

4 / 5 Share

Jan. 29, 2025

Angelica was very prompt and solved the issue we had within 10 minutes - couldn't of asked for better help. Thank you again for the professionalism and efficiency.

Store

Garment

Using app

About 22 hours

Total reviews

2

Average rating

4.5

5 / 5 Share

Jan. 23, 2025

I've been using the app about a month and it works perfect for me! It has a lot of useful features and is very easy to use. Thanks for helping me Ty!

Using app

21 days

Total reviews

10

Average rating

4.3

2 / 5 Share

Jan. 18, 2025

The app is alright but it lack feature. Like they just enabled the subscription feature in cart, considering most brand do free shipping for subscription order they only have free shipping unlock for AOV no subscription and their support is terrible they take forever to reply in all honesty I am looking to switch to another app.

Using app

4 months

Total reviews

3

Average rating

2.7

Developer Reply

Ty here one of thee founders 🥰 We just released this new feature. Its functionality is perfect for the 1000's of brands using it... however yes.. would be great to add this extra functionality requested. (To my knowledge - this is the first time its been asked for) I apologise for the team thinking they could try to make it work for you specifically. We always try our best to make things work for stores however ... we should have stated this was outside of the scope of the product. Unfortuantely we couldn't deliver the solution wanted without rebuilding certain parts of the app. We will be adding this to our roadmap in the future - All the best.

5 / 5 Share

Jan. 2, 2025

App works really well. We are able to give our customers extra offers and free gifts at check out as well as notify them of other deal. Their service has been EXCELLENT. We changed to a new theme and it was clashing with the app. The team was about to fix the issue for us in a promote manner. Totally recommend with app.

Using app

12 months

Total reviews

6

Average rating

5.0

3 / 5 Share

Dec. 22, 2024

Decent app - worked for us for a while - but their customer support is really the worst. Sarcastic comments while the client is frustrated. If you are a brand in India do not use the app as there are a lot of compatibility issues. 0 help from the support team.

Using app

Over 1 year

Total reviews

7

Average rating

4.7

1 / 5 Share

Dec. 18, 2024

I wanted to test the app during the Black Friday promo : one month free trial. I've been charged after 10 days. I've contacted the support several times, nobody follows up on my several emails, and nobody is answering since I've asked for a refund. Unacceptable.

Using app

28 days

Total reviews

2

Average rating

3.0

Developer Reply

Legend! Ty here - one of the founders... I tried shooting you an email! OFC we refunded the second we could see it on our end 😁 Would be silly if we didn't. Unfortunately - as the team said in other emails... it takes a little while for Shopify billing to show up so that the refund button on their system appears. 😅 I hope you crushed your Q4! Please let us know if we can help with anything else. love to have you back in monster world. 🥰

4 / 5 Share

Dec. 5, 2024

Experience so far is good. I have seen an increase in cart conversions, think the goals free gift then free shipping helpls customer conversion. Customer service /help team have beeen great and easy to work with I do need to learn more about Monster Cart and other options available,

Using app

3 months

Total reviews

2

Average rating

4.0

5 / 5 Share

Nov. 30, 2024

Seeing that the founder himself is involved in support shows the quality and experience of this application, which I'll be using on all my future stores, and which is all I needed to have a powerful checkout for conversion.

Store

Caudee

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 28, 2024

The app itself is amazing but the customer service is next level! Ty for the help! looking forward to using this app for a long time to come

Using app

11 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 25, 2024

Very professional team, especially their founder Ty, who is really professional and can solve problems in time. The best shopping cart software.

Store

MERACH

Using app

27 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Nov. 25, 2024

Very helpful! Answered all my questions promptly and was able to resolve all issues

Using app

10 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Nov. 20, 2024

What a super support team. Very professional and great service.

Store

TYKULT

Using app

7 months

Total reviews

6

Average rating

4.7

5 / 5 Share

Nov. 3, 2025

Monster Cart has THE BEST customer support, it's super accessible, they're fast to respond, friendly, and efficient. So many great customisations in the app, too. We love Monster Cart :)

Using app

12 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 18, 2024

Super easy to install and set up! I had Monster Cart as a back-up plan in case my coded free GWP didn't work, and I'm so glad I had it handy. I was able to set this up in minutes ahead of our Black Friday sale, what a life saver! Couple of tweaks along the way, and customer support was super quick to respond and help out!

Using app

1 day

Total reviews

9

Average rating

5.0

5 / 5 Share

Nov. 18, 2024

Monster Cart is always my go to for cart gamification. The support team is extremely helpful, always so nice and so quick to reply!!!

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 18, 2024

Best app I used for free gifts on shopify! Super customizable, also has an option for a sticky cart that holds the product image- other apps don't. The urgency text in the cart is BRILLIANT. 24/7 customer service from my experience so far!

Using app

3 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 12, 2024

I've been using Monster Cart Upsell for over a year. The features are great, and the customer service is amazing! Highly recommend!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 12, 2024

It's been really good so far, support is great and a little bug was fixed quickly. So much functionality and always adding new features, plus excellent price. Very happy with this app, seems to have helped our conversion rate too!

Store

EQUISK

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 11, 2024

Great install experience with the help from the team!

Using app

About 23 hours

Total reviews

1

Average rating

5.0