Webkul MultiVendor Marketplace

May 23, 2018

We have been trying for weeks to get this app up and running with a test vendor. Support is very unhelpful. I have asked a number of times to have a call with support and I am unable to get someone on the phone. They sent one line emails back that do NOT help. We are currently looking for a new app to do what this one claims. I would love it if this would work, but we can not get products or images uploaded. On top of that, I can not get an answer if inventory levels will link together.

April 4, 2018

I sometimes cannot understand how this app works when there are flaws, and I understand there are limitations on Shopify to have certain functions on Webkul, but to make your users to pay for your flaws , is not acceptable. So what happened is apparently Shopify doesn't allow Product Tags to be synced on from Shopify to Webkul. The issue is Webkul doesn't have a function to allow vendors to bulk tag and tagging product by product is a huge pain especially when we run a marketplace, we are talking about a vendor could have more than 100 products. So Webkul's response was that Shopify limits this function and doesn't allow Product Tag to be synced to Webkul (while everything else can be synced). As users, sometimes we accept the fact and understand the challenge, I therefore asked for a Bulk Tag function (which is just like bulk enable function) on Webkul, just so that we can do the bulk tags ourselves after we have done it on Shopify. To my surprise, Webkul's response is that I will have to pay 450USD for this function. Clearly, this is already inconvenient for us. Imagine running a marketplace, your product tags changes done on Shopify when you can bulk tag, and it can't be synced over to Webkul, and when a vendor overrides a change on Webkul themselves, it will override my product tag changes. How "kul" is that? If users have to pay for every improvement to be made, I can't see why do we engage as loyal users.

Feb. 15, 2018

terrible and terrible company , no communication but sure they will charge you monthly fees on time. no easy way to cancel either

Jan. 18, 2018

I've used this app for a year now and from day 1 it's been just a pain. From charging me in the middle of trial, to constant and repeated bugs and issues from shipping not getting collected for sellers, to performance issues and massive slowdown, I highly do not recommend this application it's more work than it's honestly worth. And instead of improving the system and fixing their issues they just rolled out a new UI and when they do try and fix something more things get broken in the process which they try and but the blame on you.