Australia Post MyPost Business
Australia Post MyPost Business eParcel app for Shopify
Rating
4.8
feedback
102
chart
#226
All reviews
Rating Breakdown
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Dec. 17, 2024
Ever since finding this app last year I have been extremely pleased. I was manually inputting all my orders online through AusPost which took me, quite literally, days to input hundreds sales. Now it takes me minutes with a simple click of the button. What a time saver. Thank you for such a simple, yet powerful, app.
Dec. 11, 2024
This app is a game changer for me, I love saving money and time with postage and that's exactly what this system has done for our processes. On the rare instances that I've needed help the team have responded with exceptionally fast and helpful customer service. Highly recommended.
Dec. 8, 2024
I have been using this app for years and it has always worked well. Fast customer service when and if needed. The app very rarely has any tech issues. Over 5 years I have had probably 2 tech issues and they where fixed very quickly. No issues for years since. This app is always updated and a MASSIVE time saver. It also has an easy to use interface. Highly Recommended.
Dec. 1, 2024
Amazing and easy to use. As soon as you download the app you think it's really difficult but it's not. It's pretty easy. You just need to go step-by-step and also the team is really amazing. They help you if you have any difficulty I'll be definitely recommending this app.
Nov. 21, 2024
Unfortunately, I have found it is not often that when encountering an issue in business, one can have utmost confidence in a supplier to be able to provide immediate fixes. I have found this with Australia Post MyPost Business. Whenever I use the chat feature, there is always someone there to help me. Being able to resolve issues in a timely manner has been crucial in allowing me to spend time on other things. Am very grateful to Nathan and the team and highly recommend this app.
Thanks so much for the review. Very glad we can support you with your business growth.
Nov. 19, 2024
Wow, this app made a huge difference in productivity for me and the help desk is fast and helpful, as it should be.
Thank you!
Nov. 13, 2024
Couldn't recommend highly enough, the support is amazing, quick and easy to understand. Great app Team Travy
Thanks for taking the time to leave a review, much appreciated!
Oct. 15, 2024
Amazing customer service and a really good app!! I highly recommend this :)
Oct. 10, 2024
Quick to respond. Great comfort when you are running a small business. Recommend highly
Sept. 26, 2024
Good. However pricey. $1200+ yearly seems steep for the function of this app.
Sept. 18, 2024
This is a solid app that works really well for our Australian business, where we sell nationally and internationally. Plus their customer service is professional, friendly and fast! I never thought I'd get so excited about a postage app, but there you are. Onya!
Oct. 11, 2024
We are really impressed with this app, it has definitely streamlined our postage workflow. It just works. We have also had a great experience with the developers, who reached out to us to assist with some of our questions about the app. Very helpful and friendly.
Hi, thanks so much for the positive comments. As for the label position on A4 label sheets, we have been asking Australia Post to make that possible for man years. Currently though, they don't provide partners like us any way of selecting a starting label position in order to save paper etc. Perhaps looking at an A6 label printer might be an alternative?
Sept. 4, 2024
Customer Service not particularly helpful. The App doesn't monitor the tracking of your consignments to check the delivery status so it isn't possible to update the order status in Shopify to Shipment Delivered. If you get this App, you'll still need other apps for delivery status tracking - WHICH EVERY CUSTOMER EXPECTS. I wouldn't recommend
Unfortunately it looks like you either misunderstood the core functionality of our app, or are confusing our app with a different type of product. Our app is designed to print labels, and fulfil Shopify orders. It is not a tracking app and nowhere do we state that it provides tracking monitoring and future updates of delivery statuses. This is completely different functionality to that of a label printing app like ours. As it stands, once our app fulfils an order, communication to the customer (with tracking information) is triggered automatically and Australia Post also provide the customer with tracking updates. So customers certainly will get delivery and shipment updates. Just not from our app directly. It is unfair to leave a 1 star review about a feature and functionality that we never claimed to have. As for our "Customer Service not particularly helpful", we responded to the chat request within a few minutes, and answered all questions (including clarifying out that we don't have the feature enquired about). We cannot do any more than that.
Aug. 27, 2024
Love the app, and the level of support is brilliant! Very quick to respond, and Nathan explained in great detail with a clear, short video demonstration recorded specifically for us to explain how to fix our issue. And gave us a few extra tips along the way.
Aug. 21, 2024
Great product with prompt and personal customer service (which is rarely needed)! Keep up the great work
Aug. 21, 2024
Highly recommend this app. Nathan and the team have supported us through every stage and their customer service is fantastic. They are prompt with their response and your issue or concern will be resolved in no time. Thank you and keep up the good work!
Aug. 17, 2024
Just constant issues with adding extra cover. Was told to alter the amounts on the list of products but then it still just gives me Mypost rates and not Eparcel rates. Really annoying having to contact them to fix this issue constantly!
July 23, 2024
Molly helped me SO MUCH with my issue, she sent me a detailed video explaining everything for me, it answered everything I need. She was very kind.