NoFraud Fraud Protection
NoFraud - Fraud Protection for eCommerce - Fraud Prevention
Rating
4.7
feedback
178
chart
#2,334
All reviews
Rating Breakdown
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Dec. 5, 2024
We sell high ticket jewelry items and we are impressed with NoFraud's professionalism and follow-through. When we need their assistance to follow-up on a potential fraudulent order with a customer purchase they are there to assist (and fast)! Extremely happy with NoFraud and recommend them highly!
Dec. 6, 2024
Good
Hi Karla, Aaron, Head of Customer Success here at NoFraud, tried giving you a call earlier to apologize on behalf of our team for a billing oversight, but it seems the number on file didn’t go through. We noticed that you removed your integration with us on November 4th, but unfortunately, it looks like we didn’t disable your account in time for billing to be disabled. To make things right, we’ve already asked our Accounting Team to issue a refund for the recent invoice payment and ensured your account is now fully disabled. We'll confirm when the refund itself is processed. Please reach out to [email protected] if you have any questions.
Nov. 20, 2024
Hands down the best fraud detection software that I've tried. They have saved me from the chargebacks that I was getting before. NoFraud is the most accurate app that I've used to date. The customer support is second to none, they are quick to respond and extremely helpful.
Aug. 18, 2024
Definitely has been a big help with chargebacks. We were fighting a lot of failing chargebacks because the native defenses in Shopify weren't enough.
Aug. 17, 2024
Without doubt the most valuable app we have installed. But beyond that is the support! Victor and his team have found custom solutions for us for three major issues we faced that are not directly related to fraud. For example blocking PO's boxes and more. They have earned out custom for years to come. End of story.
July 15, 2024
I have been using NoFraud for over a year on another platform and now that we are moving to Shopify, I am making sure we use it here as well. We used to research suspected fraud orders manually which is very time consuming and a bit risky. NoFraud does all that for us quickly and with a high acceptance rate (higher than other services we've tried). Customer service is always very responive as well. Finally, if you do a chargeback on an order they approve, they fight it for you and cover it! This app genuinely saves you time and money. Must have!
July 11, 2024
NoFraud has been an absolute lifesaver for our online store. This robust fraud prevention solution has significantly enhanced our peace of mind while allowing us to confidently accept more orders. What we love: Advanced fraud detection: NoFraud's AI-powered system excels at identifying potential fraudulent transactions, saving us countless hours and preventing significant losses. User-friendly interface: The platform is incredibly intuitive, making it easy to navigate and customize settings to fit our specific business needs. Exceptional customer support: The NoFraud team is always available to assist with any questions or concerns, providing prompt and helpful solutions. Increased sales: By accurately flagging suspicious orders, NoFraud has helped us avoid chargebacks and focus on growing our business. Manual review option: The ability to manually review orders adds an extra layer of security, ensuring that no legitimate customer is mistakenly declined. We wholeheartedly recommend NoFraud to any online business looking to protect their bottom line and enhance customer satisfaction. This tool has proven to be an invaluable asset to our company.
July 9, 2024
I've been using NoFraud for several years now. I've tried a few solutions and NoFraud is far superior to what is out there: they are the most accurate, reasonably priced and their support is fantastic. If you have any questions you can speak directly to a fraud analyst, which is a huge differentiator. 5 stars all around.
July 9, 2024
We switched over to no fraud a few months back. Since then we've seen a significant reduction in chargebacks as well as a boost in the number of orders being passed through. We're very happy with the product and the customer service that we've received!
June 25, 2024
I've been with NoFraud for 8+ years and had excellent results. Not one chargeback the entire time with them. It also has helped me save sales that I might have cancelled because it was unclear if it was a safe transaction so it pays for it's self. I recently move to Shopify and the fraud alerts have been helpful but not as thorough as with No Fraud. The 2 working together is the ideal combination.
April 19, 2024
will file a complaint to the Fair Trading
Thank you for taking the time to leave a review. We always aim for a higher rating and are sorry to see that your experience did not meet expectations. We've been actively working with your team to address various concerns, and we were quite surprised to see this review. As we continue with the off-boarding process, per your request, our goal remains to ensure that all aspects of our work together leave you feeling supported and satisfied in this transition. Our Head of Customer Success would appreciate the opportunity to discuss what may have soured our relationship and explore any areas where we could have better supported you. Your feedback is crucial to us as we strive to improve how we deliver for merchants like you. Please feel free to reach out us at [email protected]. We are eager to have a conversation and work toward hopefully leaving you with a 5-star feeling!
Jan. 23, 2024
Have been using NoFraud for couple of years now. I find the app to be great for detecting fraudulent orders. Reliable.
Jan. 6, 2024
We have been using NO Fraud for about 2 years now and not a single chargeback since for fraud! No Fraud support is quick, attentive and when it flags an order that we know shouldnt be, its updated within 24hrs through their manual verification process. Highly recommend working with them, as its saved our company 10s of thousands in fraud.
Dec. 18, 2023
This app is highly unreliable for tracking fraudulent orders. It often approves fraudulent orders and its screening process lacks coherence. We've encountered numerous chargebacks from orders greenlit by them. Their lack of accountability is concerning—they don't take responsibility for their mistakes. It's puzzling how a company named "No Fraud" struggles to properly screen fraudulent orders.
Hi Chinecherem, Thank you for your review. We understand how frustrating it is to receive a chargeback, especially when you are actively working with fraud prevention software. While NoFraud is extremely effective in identifying and blocking fraudulent orders, there is no fraud solution that is 100% effective, including NoFraud. Some examples of orders we would greenlight but will result in a fraud chargeback are below: - A chargeback from a transaction that was made by the cardholder, yet the customer does not want to pay for the item and will submit a fraud chargeback. This is also known as friendly fraud. This is the main category of fraud chargebacks that we see. These types of chargebacks can usually be won with an effective dispute, and disputing all chargebacks is a service we currently offer. - First time fraudsters: The first time a fraudster commits fraud, they have a clean history and appear legitimate, especially when they are just starting out and do not act like a typical fraudster trying to cover their tracks. It is for this reason that one of the solutions we offer includes a chargeback guarantee, which would guarantee our decisions and reimburse you in the case you receive a chargeback. Many of our customers take advantage of this offering and appreciate that they never have to worry about friendly fraudsters, or hard to detect fraud that we may have missed. Unfortunately, your current package does not include the Chargeback Guarantee. We are sorry if this was confusing and we are committed to making it right. We have tried reaching out to you several ways (email, phone, social) in an attempt to reach you, and discuss upgrading your service to include chargeback protection (and/or adding chargeback management) so we can effectively dispute all your chargebacks. We hope to connect and help make this right and set you up for success long term. We look forward to making contact so you can join the ranks of the thousands of happy NoFraud customers. Please call 888-773-3669 and ask for either Aaron Spence, Head of Customer Success, Shoshanah Posner, Director of Business Development, or Scott Gifis, CEO.
Dec. 5, 2023
This app does not even work after installation. I keep getting this error when signing up for an account: You had some validation errors Phone Number is invalid There's not even any option to input a phone number during registration, so I can't even set up an account. What a waste of time
Thank you for your review; your feedback is incredibly helpful to understand where we can make improvements. While we strive to make our app as easy to deploy as possible and provide resources should you have unique needs, we understand how frustrating it is to run into errors during app installation and are committed to helping you get set up successfully. We have tried reaching out to you several times in an attempt to connect you with a member of our support team, who will personally walk you through the installation and configuration process. Please call 888-773-3669 and ask for Aaron Spence, Head of Customer Success and Support, or any one of our technical support specialists, so we can assist.
Oct. 4, 2023
Our company has been using this app for over a year now. It helps us decide whether orders are fraudulent or not. It is much better than Shopifys system so catches order that Shopify themselves is not catching!
Oct. 6, 2023
We've been long-time users of NoFraud and have generally been pleased with their services. Recently, we've observed some delays in support response times, which gave us a moment's pause. However, after communicating with their team, it seems that they are aware of the issue and have plans to improve their helpdesk system. We're optimistic that these changes will enhance our future interactions with them. Looking forward to a return to the quick and efficient support we've come to expect.
Sept. 14, 2023
This is a nice app, has been helpful in detecting and giving us the risk associated with every order.
Aug. 3, 2023
I am beyond thrilled to share my experience with the No Fraud Shopify app! As a seasoned e-commerce entrepreneur, I've always been cautious about fraud and chargebacks, which can severely impact my business's bottom line. However, since integrating the No Fraud app into my Shopify store, my worries have vanished, and my confidence in accepting online payments has skyrocketed! The No Fraud app has truly been a game-changer for my business. It boasts an impressive array of cutting-edge features that have significantly minimized fraudulent transactions while ensuring legitimate customers' seamless shopping experience. Here are some highlights that have left me thoroughly impressed: Advanced AI-Powered Fraud Detection: The app utilizes state-of-the-art artificial intelligence algorithms to analyze customer behavior, purchase patterns, and other relevant data in real-time. This sophisticated approach has proven to be highly effective in spotting suspicious activities and preventing fraudulent orders from going through. Real-Time Scanning: One of the most remarkable aspects of the No Fraud app is its ability to scan transactions in real-time. This means that potential risks are identified and addressed immediately, reducing chargeback rates and saving me valuable time and resources. Seamless Integration: Installing and setting up the app was a breeze! The user-friendly interface guided me through the entire process, and I was up and running in no time. No technical expertise required! Customizable Settings: The app allows me to customize the fraud detection rules according to my store's specific needs. I can easily adjust the sensitivity level to ensure accurate results without compromising on genuine customer orders. Dedicated Support: The No Fraud team has been incredibly supportive throughout my journey. Whenever I had questions or needed assistance, their prompt and knowledgeable customer support team was just an email away. Since implementing the No Fraud app, my store has experienced a significant decline in chargebacks, leading to improved profitability. Moreover, I no longer lose sleep over potential fraud attempts, allowing me to focus on growing my business with confidence. In conclusion, if you're a Shopify merchant seeking the ultimate fraud prevention solution, look no further than the No Fraud app. Its top-notch features, user-friendly interface, and exceptional customer support make it the perfect choice for safeguarding your online store. I wholeheartedly give it five stars and highly recommend it to all fellow e-commerce entrepreneurs!
June 29, 2023
Running a business online in 2023, you need to protect yourself with NoFraud. With fraudulent orders becoming a common occurrence, every website needs to be protected. You won't be disappointed with NoFraud and their amazing team.