Okendo: Reviews & Loyalty

Very friendly onboarding experience and the process of getting started was very streamlined, easy and well thought out. Okendo is a dream! Its ease of use and user friendly customisation is parallel to none, love how easily it can be integrated to the look of the website and our brand image.

UPDATED: To use Okendo, you must enforce both name and surname in customer records. It misses all customers without a registered surname. I've reported this bug to the support and received a strange "it's a feature, not a bug" response and seemingly no intention to correct it. So, please take care of it on your store side if you intend to try Okendo. --------------------------- We expected the review app to look aesthetically pleasing, trustworthy, and manageable at a price point we could afford. After going through several alternatives, Okendo ticked all the boxes. Their essentials plan is perfect for smaller businesses. The widgets look great and can be adjusted to fit our branding (you can even customize stars with SVGS, how about that!). They have photo reminders for reviews that help you curate much better reviews, which are now also available in their essentials plan. One problem we faced with the other review apps was that the badges and similar extras took away from the look and feel of the store. Okendo does not force us into any, and we don't need them). The availability of grouping is yet another advantage. Suppose you sell products that are similar to each other. Different colours and designs of the same product can be grouped to share the reviews. This option is incredibly beneficial when you have low reviews for one design but high on alternative colours. Review moderation is easy, and the dashboard is also ok to navigate. Finally, support is also extremely helpful. So... Okendo was the best choice for us, and I think it will also be the best choice for many others.

Such a great app! Very user friendly and straight forward. The team at Okendo are BEYOND helpful and jump in to help with the setup and overall guidance. Couldn't recommend more.

We moved from Yotpo to Okendo just over a year ago and haven't looked back. Installation was very smooth, plus they've been world-class on countless occasions when we've needed help from their support team - regardless of how simple/complex our request has been! Highly recommend! A++

Great customer service. They installed the app for us and answered all questions we had. Very timely manner too

An amazing platform for managing and automating reviews. It suits our needs and the support team is amazing and super helpful.

I really appreciate the customer service, specially the assistance of the Customer Success Manager.

Shiela has been extremely helpful in helping set up the Okendo integration with our site. She has been extremely responsive (even at odd hours) and very patient with all the requests I had for her. Her team never seized to amaze me as they made sure to address every concern I had and make our Okendo experience amazing! Highly recommend this app, not only for its functionality but also for its caring team.

Onboarding was super easy - thank you Alannah for your help! Looking forward to experiencing the full functionality of Okendo

Great app, super friendly and helpful team and support! Nands Fabroa has been especially helpful with me! Thanks Nands.

Great App, great onboarding, fast responses by the support team, look and feel very customizable, happy costumers. What else could I ask for. Would install it again!

We love to use the help of okendo ! this really help us to change our website , for our clients , thanks again!

We recently transitioned from Yotpo and have really enjoyed working with Okendo - the customer service is excellent and it has great features that are easy to implement! We'd really like to see more customization options for the email sends, but otherwise a really great tool!

Super easy to use and the best onboarding experience from any app I've ever used. They are really helpful if with customising things too.

Okendo is a great app with a user-friendly interface and customisable features to suit our wide range of products.

This app is great and the team (Scott & Alannah) were absoltuely amazing in setting us up and getting us started.

Super easy to integrate with Shopify store and the CS support for installation was super helpful! Took a few days to complete this process but better to be done in the right, proper way than to rush it :)

The team made onboarding a breeze. Our onboarding manager Alannah was super fast to respond to any questions and went above and beyond to help us transition from our old platform to Okendo.

Easy to install. Love the format and the tools. So great! Helpful customer service, too. We've had Okendo up for 3 weeks and it's so easy to use!

We've only been using the Okendo review app for a week, but it has already proven to be light years beyond our previous solution. Currently on the Growth plan, and it's proving to be a true modern day review integration. Excited to see how they evolve this app over time! The onboarding/support staff has also been detailed and incredibly responsive at every step of the process. Our customers also seem to enjoy leaving reviews more than before, as we saw an immediate increase in their willingness to actually write a review. Cheers!