Okendo: Reviews & Loyalty
Okendo: Reviews & Loyalty
Rating
4.9
feedback
1,042
chart
#1,012
All reviews
Rating Breakdown
Review RSS Feed
June 19, 2024
Very helpful customer service, always get back to me super quickly. Can't fault them! App is pretty intuitive. Wish you could create review carousels from your groups in the theme editor, but they do get the dev work for you quickly so it's not too much of an issue.
June 18, 2024
I had excellent support from the team at Okendo, really helpful, clear and answered all of my questions in the early stages of getting my reviews page set up.
June 17, 2024
Fantastic review app! Support is always so fast to assist to get everything displayed correctly. Definitely recommend.
June 17, 2024
Works great, plenty of customization in how you request reviews from customers and how you display them on the site. Most important is that it looks great on the site. Support has been consistently s top-notch.... Juan logged onto our site and quickly fixed things after another dev broke things :)
June 13, 2024
SO simple to transfer over to Okendo. Any display issues were quickly fixed by the Okendo team - they don't expect you to know how to code which is helpful! Highly recomend.
June 13, 2024
We've been very fortunate with our account management team and their support for hosting Okendo on multiple sites in multiple regions. We have had a few minor tech challenges but they always reply promptly and with the right advice! The reviews are easy to manage and the back end straightforward to navigate! Highly recommend.
June 12, 2024
Excellent customer service, Josh was awesome and provided simple to understand explanations. Looking forward to working together more.
June 12, 2024
Very amazing support, but importing reviews take very long time sometimes I recommend
June 12, 2024
The BEST customer support ever. Fast, reliable and very skilled. Love the app and love their team! :)
June 11, 2024
Okendo's been a great tool for our company in displaying our customer reviews. Their customer service is also topnotch with Juan being really helpful with our concerns.
June 10, 2024
Great company! Okendo is always quick to respond for any questions and attentive in their assistance. The platform is easy to use and their team members are friendly and knowledgeable. Highly recommend!
June 10, 2024
We love Okendo. Easy to setup, great support, and is impactful for our business.
June 7, 2024
We've been using Okendo for Reviews for about a year and just added their Survey package. It's been insightful and helpful in a really short amount of time. The UI is intuitive and all the basic functions you want are there.
June 7, 2024
We recently switched from Yotpo to Okendo, and we couldn't be happier with our decision! The transfer process was seamless thanks to Okendo's exceptional support team. They guided us every step of the way, creating a detailed checklist to ensure everything went smoothly. Since the move, we've been able to personalize and polish our email requests through the Klaviyo integration, which was not possible with Yotpo. Additionally, we can now send review requests via SMS through Attentive, another feature we previously lacked. These new capabilities have significantly increased our review count. The Okendo platform is much easier to navigate and manage. Our account manager has been incredibly helpful, providing valuable recommendations and support to help us achieve our goals. Overall, we highly recommend Okendo for its superior functionality and outstanding customer service.
June 6, 2024
Installation was a breeze and the app is intuitive and easy to use, but what makes Okendo a spectacular app is the customer service. I spent about an hour trying to solve a problem using their comprehensive documentation but I was stuck. I reached out to the app and was delighted to find that I was not shunted to AI or email, and instead got real help from an actual human named Juan. And he didn't just shoot me a link to the documentation! He actually fixed my problem. Like, dug into my Shopify store and fixed it. He answered my annoying noob questions. He made a few small changes I requested. Actual customer service, in 2024. This is IT, kids.
June 6, 2024
We love Okendo. Setup is quick and our day-to-day user experience is great. We'd recommend Okendo to anyone looking to set up ratings and reviews quickly.