Okendo: Reviews & Loyalty

Okendo's surveys have been incredibly valuable for our marketing strategy. We're able to gather real customer insights like what they need, what they like, and what they want us to create next, and use that data to build highly targeted campaigns. The platform is super easy to use, which makes deploying surveys and analyzing responses seamless. Our reps are always so helpful, responsive, and genuinely invested in helping us get the most out of the platform.

Amanda Calderon has been super helpful in showing us how to use this platform to it's fullest. She was super nice and friendly and walked us through how to fully optimize Okendo to help our business! Excited to see the new features coming up in the future!

I just met with Laura and had a great experience. She was extremely knowledgeable and very informative about Okendo’s options and products. The conversation was clear, helpful, and educational, and I walked away with a much better understanding of how to use the platform effectively. Laura did a great job connecting our needs with what Okendo offers, and the session felt collaborative rather than sales-driven. Highly recommend working with her.

I use Okendo for gathering reviews and providing social proof. The ease of use on the backend and product grouping for bundles are standout features. I value the reviews groupings and email incentives via Klaviyo flow. I wish for syndication with Power Reviews for retail. I switched from Yotpo due to cost, and setup was easy. I give Okendo a score of 10 for recommendations. I like Okendo because of its ease of use on the backend, making it simple to navigate and manage tasks efficiently. I also appreciate the grouping of products for reviews for bundles, which streamlines the process. The ability to send people reviews via email with an incentive through Klaviyo flow is another feature I find valuable. Additionally, the initial setup of Okendo was easy, which was a great start.

They have great support. If you need help with anything, they will help you very fast. The reviews also are displayed very well!

Happy with the service and integration with our Klaviyo tech stack. Kelsey was helpful, friendly, and very proactive as our account manager.

The platform is very intuitive and organized. It has allowed us to train our teams on how to manage and respond to reviews and questions to give the best possible support to our customers. Highly recommend.

Love working on the Okendo platform! Laura has been amazing in helping us optimize our widgets. Love the new AI updates as well. We're going to immediately get those implemented and we're looking forward to seeing more positive results.

Excellent experience. The team is super helpful.

We’ve been using Okendo for about a year now, and have only recently had the time to really dive into everything it can do for our business. After a Zoom call with our account manager, I’m genuinely excited to start implementing some of the features we discussed!

Our customer success manager, Laura Gomez, has been ABSOLUTELY AMAZING! We are still trying to leverage Okendo to its full potential but we see a lot of positive impact on our business and retaining loyal customers.

The Okendo Team has been great to work with. Karen was incredibly attentive and helpful during the onboarding process. Our integrations came together quickly and we're now off and running!

really nice, support in time

happy with the product

Really good and fast service!

Okendo’s customer support is essentially “here are the docs, good luck.” After almost a year as a paying customer, I contacted support because their Klaviyo review integration wasn’t working despite following the guides. Support confirmed there are no additional setup steps, no hands‑on troubleshooting, and no 1:1 help on my plan, only links back to documentation and group webinars. If something breaks or isn’t intuitive, you’re on your own unless you upgrade. That’s not support; it’s deflecting the customers.

The reviews product is a good choice for the price.

Joined the office hours with Amanda Calderon today and it was super helpful!!!! Really appreciate the Okendo support team!

Very good platform and amazing support