Okendo: Reviews & Loyalty
Okendo: Reviews & Loyalty
Rating
4.9
feedback
1,245
chart
#1,640
All reviews
Review RSS Feed
July 15, 2025
Shiela was incredibly helpful in guiding me through the app and recommending the most effective plan for our current needs. She made the process easy to understand and has been clear that we can reach out any time for questions or additional support. Really appreciate her approachable and knowledgeable support!
July 15, 2025
Solid tool for reviews, surveys, quizzes and more. Okendo has been a great partner as we've scaled our online business and built out feedback loop to help with continuous improvement. Their product teams continues build out useful features and the support their team provides (shout out Monica) is great.
July 15, 2025
Incredible customer support and personalized attention. The platform itself is top notch however the support that is offered at every step or every implementation is best-in-class. Our account manager Brittany and tech lead Garrett are always responsive, informed and engaged any time we have a need. Highly recommend.
July 14, 2025
We've used the Okendo Reviews since 2019. This review applies to their Reviews functionality as we have not used Loyalty or Referrals. Okendo Reviews, when it first came out, was a genuinely exciting and innovative app. It had more features than many of its competitors and much better pricing than the market leader. Up until a couple of years ago, I would have comfortably given Okendo 5 stars. This is no longer the case. They are increasingly focused on Loyalty and Referrals, and their Reviews side of the application has become somewhat outdated. It has received very few updates for a few years now, resulting in it becoming less full-featured than many of its competitors despite retaining the premium price point in the market. Specifically: - Its Review grouping feature is clunky, slow and poorly designed. It can't be automated by tag or metafield like other rival apps, and the syncing process can take over 24 hours, which is insane in 2025. For large stores with a lot of variants, this can become a major headache over time. - The internal search in the admin portal does not work. It only returns results alphabetically rather than by relevance. This means in a store with a lot of reviews, finding, moving, and tagging reviews is a painfully slow process. The fact that this has been left like this and never been updated/fixed is illustrative of their lack of attention to the Reviews side of their business. - Store reviews are very much treated as an afterthought and not particularly well executed compared to competing apps. They are clunky to manage within the portal, and Okendo's widgets do not display them particularly well. - AI Review summary. They have been late to market on this and have made it an additional paid feature, whereas most of their competitors have included it in the main offering. Considering the lack of updates in the last few years it's a pretty bad look for the first one to be late and a paid extra. I get no pleasure in writing this review, but I think it's important for other store owners to understand that Okendo reviews is not the go-to premium review app anymore and that things have moved on since a few years ago. If I were starting a new store, I certainly wouldn't have them at the top of the list of considerations. It works, but it's hardly the best, and it's starting to look tired and expensive for what it is.
July 14, 2025
Best review app that plugs into Shopify. We can easily see why our customers love our products!
July 14, 2025
Okendo Reviews is a great platform. Easy and intuitive to use. Highly integrated into Shopify. Great onboarding experience with Garrett. Seemless start, and we're off to the review races.
July 14, 2025
I am not the most techy so all these new platforms can be daunting. I find the Okendo app mostly user friendly--but any time I get stuck, the customer service team works very hard to fix the issue or help me move things forward. They are quick, easy and fun to work with.
July 11, 2025
Okendo is great - has a heap of functionality and customisation. And the developers are incredibly helpful. I needed a bit of assistance which was done quickly and just as I asked. Great app!
July 10, 2025
The Okendo app works flawlessly and their customer service and customer success team is outstanding. Laura G. reached out to me when she noticed we weren't taking advantage of all of the features of our account and gave me simple, step-by-step instructions to get them set up in a matter of minutes!
July 10, 2025
Aside from Henry not knowing my correct zodiac sign (he guessed I was a Cancer, but I'm a Leo), he was everything you'd wish for in an Customer Success Specialist! He outlined clear step by step instructions about how to implement the NPS survey. Looking forward to our next steps and completing this task.
July 9, 2025
We have got to leave a 5 star review for Paulo and his service. Since we been with Shopify we don't believe that we have received any support quite like this. With not hesitation Paulo met all of our needs and extended great help and support. With that being said WE thank you again Paulo. Being that we just installed this app we will update with a future review for those who want to know about the app.
July 9, 2025
Great app—very customizable, and the customer-care team quickly helped us unlock its full potential.
July 8, 2025
Their onboarding team is excellent, especially if you get Chelsea Vecchiarelli!!
July 8, 2025
We work with Okendo Reviews and we are huge fans. It is super user friendly and has great features!
July 3, 2025
We’re currently building our store and have started using Okendo. The platform looks promising and super intuitive. Big shout-out to the support team, specially Paulo — friendly, and incredibly helpful for quizzes and reviews setup issues. Looking forward to launching with Okendo on board!
July 3, 2025
We use Okendo for loyalty and reviews. Team has been very helpful in getting things set up and working well.
July 3, 2025
Don't bother. There are far better apps out there. Okendo has developed such a convoluted app that simple features requires support for help, file uploads encounter constant errors, and reviews don't display. They then asked for account access to help fix it, but they didn't fix it. To make their app work they edit your theme and you have to republish your entire store. I mean, seriously.
July 2, 2025
Amazing features, great integration and best of all... SUPERB support. Chelsea and Brittany are just outstanding. Keep it up!!