Okendo: Reviews & Loyalty
Create Superfans with Reviews, Loyalty, Referrals & Quizzes
Rating
4.8
feedback
1,326
chart
#1,555
All reviews
Review RSS Feed
Sept. 3, 2025
We’re picky about apps. Okendo earned its spot: photo/video reviews, fit attributes, and painless moderation. It’s fast, looks clean, and plays nice with Klaviyo. Our customers get the info they need, our team gets fewer questions—win-win.
Aug. 29, 2025
Disappointing. In the free plan only reviews are available but if you want to use other options like referrals and quiz you need to start free trial of the paid plan, which is not mentioned any where and you need to talk to support to do that... Such a long process and waste of time...
Aug. 28, 2025
We've been using Okendo Reviews for a few years now. When we first switched, due to the Klaviyo integration, our number of submitted reviews more than doubled - just by implementing their default suggestions. Since then it's been easy to manage and we meet regularly with a rep who guides us for further improvements. Highly recommend!
Aug. 27, 2025
Really easy to use platform with really great CSMs. Great for multiple Shopify stores, and works seamlessly with integrating with Klaviyo also. We've used the reviews and quiz sections, and have been happy with both.
Aug. 26, 2025
Frustrating, Overly Complex, Not Worth the Time I spent hours trying to get Okendo’s review widget styled correctly on my Shopify store and it was a nightmare. The interface is bloated, settings are scattered across multiple menus, and even after adjusting colors, styles, and modules, the reviews still looked completely misaligned and unprofessional on my site. Something as simple as removing “Was this helpful?” was buried or unavailable.
Aug. 26, 2025
Great app! The technical support from this team is incredibly fast and helpful. The Okendo team also schedules quarterly follow ups to provide recommendations for our site, which have been very helpful with getting us reviews and optimizing the app to its fullest potential. Highly recommend!
Aug. 26, 2025
We've had an outstanding experience with the Okendo Shopify app, particularly thanks to the exceptional support from their Customer Success and Onboarding teams. From the very beginning, the onboarding process was seamless - clear, timely, and tailored to our needs. The Customer Success team went above and beyond to ensure we were fully set up for success, offering proactive guidance, quick responses, and expert insights that made implementation smooth and effective. The team's dedication to helping us maximise the app’s features has made a real difference.
Aug. 25, 2025
Have been using Okendo for 2+ years and have had a great experience with their team and reviews platform
Aug. 25, 2025
Aug. 24, 2025
Paulo helped me navigate a few things. He was super helpful. Also, this platform is easy to use and very intuitive.
Aug. 21, 2025
Laura has been extremely helpful understanding how to best utilize Okendo to enhance our business. The platform has been a great addition to support our customers and our mission!
Aug. 21, 2025
A+. Recommended for businesses of all sizes. Very helpful support team and always willing to go above and beyond to resolve any challenges or support needs. We will continue to use Okendo for all of our new brands and Shopify stores.
Aug. 20, 2025
We recently migrated from Yotpo to Okendo and are very pleased with how onboarding went. Brock, our onboarding specialist, was knowledgeable, responsive, and guided us through the process with care. While a couple of items took a bit longer than anticipated, the overall experience was smooth and well-communicated. Since going live, we’ve already received excellent feedback from our customers and are thrilled to be on the Okendo platform.
Aug. 20, 2025
honestly super sad I have to leave a review like this. Okendo seems good overall but their support and team/onboarding is terrible. Still waiting weeks for help once we've already paid. Reviews was simple enough, but Loyalty they recommend onboarding and no one really has helped or even responded properly. Needs a big improvement in support
Aug. 19, 2025
Amazing service by Shiela, helped me with intricate important review/loyalty 'must haves' and continues to help me along the way. 5 star service and app. thank you!!
Aug. 18, 2025
Josh was exceptional at responding to a question I had about an integration I wasn’t able to implement. He responded almost immediately and found a solution immediately. I then went back to him with a few more questions and he had no issues whatsoever answering me. Have actually never worked with a better app developer. The app itself is also great. Highly recommend.