Okendo: Reviews & Loyalty

We migrated our entire loyalty, reviews, surveys, and quizzes over to Okendo so everything is now under one roof. Chelsea was a fantastic onboarding manager, she made the process smooth and handled any issues quickly and efficiently. The big loyalty and reviews migrations were completed seamlessly, and the transition has already made managing our customer experience so much easier. We’re really happy with the support and the results so far - highly recommend Okendo to any brand looking to simplify and strengthen their CX stack.

Okendo provides concierge-level service, with dedicated and responsive account representatives who are proactive in sharing opportunities. Their Shopify app provides a robust level of detail and is easy-to-use, plus their product suite includes many industry-leading tools that can be used to scale the retention side of a business. Okendo mainly assists us in increasing our review rates and utilizing the insights from those reviews in our direct-to-consumer communications, which in turn supports the growth of our customer lifetime value.

Great, user friendly app. Cost effective in comparison to other platforms. Their team also really wants you to succeed and recommends opportunities to optimize.

Great product, strong design, very intuitive, easy to use, and responsive support team. Would highly recommend to anyone considering!

was in the first plan, upgraded to second plan and got scammed out of credit

Received great support from Leonardo.

Support re my plan was very good. Shiela answered all my questions and is a real asset to the Okendo team.

We’ve had a great experience using Okendo’s Reviews and Quiz products! Both have been excellent tools, and their customer success team has been incredibly responsive and supportive along the way.

We initially started with just the reviews feature and never ran into any issues. Our dedicated Customer Success Manager has been great in helping us continuously improve the program. At one point, Okendo introduced us to their loyalty program. While they made a compelling case, we didn’t have the resources—or the immediate need—to make the switch. What stood out was that they never pressured us like many sales teams do. Eventually, we decided to give it a try as it offered a chance to consolidate several apps. The implementation team was fantastic (I'm looking at you Chelsea!). Knowing we’re a small team wearing many hats, they assured us the process would be low-effort on our end—and they absolutely delivered on that promise.

Laura is the best rep! Always so helpful.

I've loved working with the Okendo team. They're responsive and so on top of things.

Juan was awesome customer service help and did a great job helping me troubleshoot a custom code issue.

We use Okendo for reviews, surveys, and referrals. Laura Gomez provided great support when we needed it. A much more user friendly and cost effective platform than other competitors.

I have been dealing with Shiela in Customer Service She has been so helpful and patient as we learn more about what Okendo and Klavio can do Very exciting!

Okendo's been a great partner of ours for many years. We utilize both their Reviews and Referral solutions. Amanda was super helpful in our pre-holiday Optimization call. Highly recommend!

Amazing! service

Easy to use for reviews and surveys! helpful team and great addition to our shopify.

Top notch customer service helped me get things up and running quickly