Okendo: Reviews & Loyalty
Okendo: Reviews & Loyalty
Rating
4.9
feedback
1,042
chart
#1,012
All reviews
Rating Breakdown
Review RSS Feed
March 14, 2024
Good application. Works well; with no problems. Pricing is fair and we'll continue using it. Thank you.
March 13, 2024
Good platform with a major flaw for our business: you can't pin the reviews to URLS, only to Product IDs, so if you have to archive a product to maintain historical data, but want to retain the SEO value for your URL slugs with an updated product, you lose all the reviews for that product.
March 11, 2024
My experience has been that the customer support goes above and beyond before you leave a review, and afterwards they pretty much ghost you/don't try to help you.
March 7, 2024
The Okendo team have been supportive and have been able to provide super-fast support for a number of modifications to the customer-facing aspect of the app that I couldn't have made without them. Additionally, Josh from their team has been exceptional, facilitating the transfer of reviews from Wordpress to Shopify with as much smoothness as possible. My sincere thanks to them.
March 4, 2024
Very easy to use with wonderful, A+ support. I love the customization and easy interface. This checks all of our boxes.
Feb. 27, 2024
Great App! So easy to use. Support is fantastic and response is very quick and efficient!
Feb. 23, 2024
Very good review app, easy customizable, and if help is needed, you'll get perfect customer support from Josh & Co.! Happy to found this great app!
Feb. 16, 2024
Great product, enjoy the review and survey features, and customer service is amazing. Always responsive and willing to go above and beyond to help.
Feb. 13, 2024
Update: Problem resolved, so far app is working fine. Initial review: This app seems like it would be quite good. Unfortunately hours of "system delays" as stated by support meant could not actually see if the app worked. On the positive side, support was responsive.
Feb. 5, 2024
Such a user friendly app. Amazing customer support, very customisable to the brand needs. Couldnt recommend more!
Feb. 1, 2024
After trying other review apps I was completely frustrated. My son recommended Okendo and I have never looked back. Josh and Hermes gave excellent support to set up and branding style of the look of reviews on my website. I am incredibly happy with the app's versatility, support and extra functions that I can use as my ecommerce site grows. Thanks for designing a flawless app that accommodates the needs of my business.
Feb. 1, 2024
Extremely helpful staff and easy to use features. I had so many questions about how to optimize this and the service surpassed my expectations. I am always able to communicate with someone over email and they are extremely nice about walking us through the site to make sure it is optimized properly. 10/10
Jan. 30, 2024
I've had this app installed and paid for it for almost 5 years (May 2019). I recently had issues where the app was not sending a rewards code after receiving a review. I hadn't changed or done anything differently. Customer service did not initially investigate my issue correctly (they rushed to a conclusion that I made an error, not them) then once I provided screenshots of the issue to prove the issue was them, it took days and days to get a response. Getting a answer on what the issue is and then also help on how to resolve it is like pulling teeth with their customer service team. Generally unhelpful. I've uninstalled the app and will not go back.
Jan. 8, 2024
This review app is the best available, for an affordable price. All the necessary features are included. I would especially like to thank Laura for the pleasant onboarding; all questions are answered promptly and in detail. It's a pity we didn't find you sooner. Thanks again for everything.
Jan. 5, 2024
Im a first time ecommerce business owner and am navigating a lot of the tech that comes with running an online business for the first time. I was really blown away with the level of support the team offered and it felt like they were a part of the team. I would really highly recommend to any first time or novice ecommerce owners that want a fantastic customer facing solution that is easy to operate with all the support needed.
Jan. 3, 2024
Great customer support. Had an issue with an integration and was able to resolve quickly and effectively. Highly recommend!