Okendo: Reviews & Loyalty

Okendo has been fabulous to work with for our reviews software, and always responsive to our individual company needs. Thanks especially to Laura G., who was exceptional in the customer care department.

We're loving Okendo for reviews + surveys! We came to Okendo from a competitor and have been very happy since switching. It was very easy to integrate and set up. The UI on the back end is easy to navigate- moderating reviews and questions is very easy, as is the syndication feature which is very helpful for stores with multiple markets. We've recently started using some of the AI features and are excited to see how that helps us grow and convert! We've also found Okendo support to be more responsive/ helpful than our former reviews partner.

Fantastic support. Updated ongoing support has been very good. Thank you, Shiela!

Great features and really good support. Highly recommend

Great to work with and meets all our requirements! Laura and team have also provided exceptional recommendations to improve our loyalty program over time, all easily implementable or even taken on by Okendo's team.

Okendo is very useful as it relates to customer reviews and flows. Allows our customers to upload visuals, videos and additionally let them review our company as a whole. Support is accessible and helpful.

Great customer service. Paulo really helped out with importing our current reviews over and making sure they were all in correctly. Also quick to help us make sure the overall account is set up with email sequences, rewards and integrations. Really appreciate all of the help! Update: We had an issue with the reviews widget onsite button text colors being overwritten by our theme- and Leonardo was extremely helpful and went out of his way to find us a solution! Highly recommend Okendo, more specifically Leonardo! A+++

Great platform, intuitive to use and accompanied by a proactive team.

We’re picky about apps. Okendo earned its spot: photo/video reviews, fit attributes, and painless moderation. It’s fast, looks clean, and plays nice with Klaviyo. Our customers get the info they need, our team gets fewer questions—win-win.

Disappointing. In the free plan only reviews are available but if you want to use other options like referrals and quiz you need to start free trial of the paid plan, which is not mentioned any where and you need to talk to support to do that... Such a long process and waste of time...

We've been using Okendo Reviews for a few years now. When we first switched, due to the Klaviyo integration, our number of submitted reviews more than doubled - just by implementing their default suggestions. Since then it's been easy to manage and we meet regularly with a rep who guides us for further improvements. Highly recommend!

Good customer service from Laura Gomez :)

Really easy to use platform with really great CSMs. Great for multiple Shopify stores, and works seamlessly with integrating with Klaviyo also. We've used the reviews and quiz sections, and have been happy with both.

Frustrating, Overly Complex, Not Worth the Time I spent hours trying to get Okendo’s review widget styled correctly on my Shopify store and it was a nightmare. The interface is bloated, settings are scattered across multiple menus, and even after adjusting colors, styles, and modules, the reviews still looked completely misaligned and unprofessional on my site. Something as simple as removing “Was this helpful?” was buried or unavailable.

Great app! The technical support from this team is incredibly fast and helpful. The Okendo team also schedules quarterly follow ups to provide recommendations for our site, which have been very helpful with getting us reviews and optimizing the app to its fullest potential. Highly recommend!

We've had an outstanding experience with the Okendo Shopify app, particularly thanks to the exceptional support from their Customer Success and Onboarding teams. From the very beginning, the onboarding process was seamless - clear, timely, and tailored to our needs. The Customer Success team went above and beyond to ensure we were fully set up for success, offering proactive guidance, quick responses, and expert insights that made implementation smooth and effective. The team's dedication to helping us maximise the app’s features has made a real difference.

Have been using Okendo for 2+ years and have had a great experience with their team and reviews platform

Paulo helped me navigate a few things. He was super helpful. Also, this platform is easy to use and very intuitive.

Great responsive service!