Okendo: Reviews & Loyalty

Oct. 24, 2023

I liked that the app was quite easy to set up and the possibility to give free vouchers to customers that would wirte reviews. The review form and interface look very pretty. What I don't like: The app gives you the option to include the questions widget on the product page while being on the basic plan. This means customers can write questions but you'll never know about it and won't get notified about them. Also when you are on the basic plan the sender of the email is always Okendo. Having a customer base that does not use e-mail that often makes it almost impossible to get reviews when an unknown company "okendo" writes them an email and asks for a review. Another thing is that the app can slow down your store a bit. Not heavily but quite a bit - be aware of that. Support was quick and nice!

Oct. 22, 2023

Customer support is 11 out of 10! Laura really helped me with the transfer from Yotpo to Okendo which made it super easy. Happy with the changeover so far.

Oct. 20, 2023

Awesome app. Has everything we need. This app fits beauty stores perfectly. Customers can leave review titles, images, videos. Plus, a search / filter feature that really helps customers navigate through your reviews to help build trust in your products. Support from the customer service team is superb. They are seemingly always available and quick to act. Always in contact with a real person. Shiela on the support team was super helpful!

Oct. 19, 2023

Great customer support! The various review modules are flexible and provide great social proof on our brand website.

Oct. 19, 2023

Hermes was a great help! We had a lot of issues with uploading our review templates, but he was very diligent at helping to explain and solve our problem. Great service!

Oct. 16, 2023

Best app for reviews. Incredible support. Great design. Amazing features. Okendo have enabled our reviews to be the hero of our product pages.

Oct. 13, 2023

Laura was super nice and helpful and helped set up some of the sequences for me.

Oct. 13, 2023

Highly recommend! I love the variety of features from Okendo! From adding attributes to your reviews to the product quizzes, I love it all! Plus they have top-tier customer service. I had a very helpful one-on-one demo of the full Okendo suite (Thanks Matt!). After the demo, they even helped me set up everything on my site. (Thanks Angelica & Team!) So very helpful! I highly recommend!

Oct. 5, 2023

Great support, whenever you have a question either basic or advanced, their team will help you out, and explain you! Josh was great at explaining how to get broken images fixed, I appreciate it!

Oct. 4, 2023

The team at Okendo made the whole onboarding experience super easy from start to finish. Scott was super helpful and gave us tailored advice on what would suit our website best and Angelica is amazing with answering the millions of questions I had about Klaviyo connections and site designs.

Oct. 2, 2023

It was a bit daunting in the beginning when I started using Okendo, but I have had and continue to have, the best customer service ever from Laura Gomez and the rest of the team at Okendo. I'm so grateful! It's not that the program is difficult to use, not at all, I was just overwhelmed by having to learn so many new things all at once with everything I'm doing, so Laura and the rest of the team have helped me in more ways than they can imagine.

Sept. 29, 2023

Fantastic app with fantastic customer service! The reviews widgets spruce up our site and to be able to sync our reviews with FB/IG is great. I hope that syndication with TikTok is added soon but they are always making changes and it is easy enough to import them manually.

Sept. 26, 2023

We've only got good things to say about Okendo. The integration is so seamless and easy to set up, plus the customer support team is extremely responsive and in particular Josh and Norma are always happy to help when we have questions.

Sept. 25, 2023

So far the best review app by a country mile! the migration and onboarding were a breeze. The onboarding support team led by Carolina were awesome to deal with and made sure i was utilising the full width of the product. Thanks Okendo

Sept. 25, 2023

A great conversion rate game changer and these guys know what they're doing! We had a good trial and then signed up and stayed one. We received a lot of help and are still learning about all the things we can do using their services. Customers are also happy to interact using Okendo giving us valuable feedback and earning loyalty from us.

Sept. 25, 2023

Okendo cannot be manually translated into a custom language. Very strange that in the basic languages Okendo has a Russian translation, this during the war with Ukraine and when sanctions are imposed on Russia. Shame on you

Sept. 22, 2023

I got an awesome help especially from Shiela & Laura from Okendo support team. They help me out really quick, in just 2 minutes. Outstanding service!!

Sept. 21, 2023

Okendo has provided a really smooth onboarding experience, with an incredible customer support. Quick to answer and lightening fast with tailored fixes for our needs. Had the pleasure of talking with Josh, and he has helped us tremendously with our solution. The display widget looks stunningly, clean and creates and instant feeling of trust. Best looking display of all the product reviews I have come across! A future request would be better pricing on the Google Seller and Google product ratings. Klaviyo Review includes Google Product Ratings for a much lower price, so to be competitive it would be great with a similar plan and solution. Just a heads up, because Klaviyo has just begun with there's review solution which for a lot of Klaviyo users offers full compatible with there e-mail marketing, and would be a no-brainer when it's fully optimized. :)

Sept. 20, 2023

I've tried several review apps but this is the best one and has incredible support. We needed code to have our reviews embedded on our zipify landing pages and Angel from support got it over to us within 24 hours.

Sept. 20, 2023

Okendo as an app for processing our customer reviews is a great help to us. When we have questions, we feel very well taken care of by the Okendo customer team. When we had a very specific request, they made a lot of effort to help us. In the area of evaluation and processing of shop data, we would like to see more options for editing and selection. Many thanks for the super support! Best regards from Munich, the Plantura customer team Translated with www.DeepL.com/Translator (free version)