Okendo: Reviews & Loyalty

Absolutely fantastic app, integration and customer support. Okendo looks more than professional on our site and works like a dream, even with our recent website overhaul. Customer service is also a pleasure to work with, and helped us collect reviews from customers that weren't directly on our website. Would recommend to anyone looking to show off their brand and build a great visitor experience.

The App works very well. The Okendo team is very professional in setting up everything and getting us live. Our main goal was the review, particularly the group review. Okendo separates the Group product from the single products, which makes a better experience for the customer.

This app is great because of the customer service and in person reviews. Highly recommend.

August 20, 2024 - Worst App in terms of support. So many broken things and don't get answers for many days. Update September 24,2025 - Updated from one star to three stars. The support team reached out and understood our pain points in using the Okendo app (reviews, loyalty, referral, quiz, survey). We are locked into Okendo and the team is trying to help us. They solved some of the high priority customer escalations and committed to reviewing pending requests and solve them in future updates.

We are new to Okendo after a recommendation. So glad we moved over! So far the support has been amazing. Struggled to set things up and got more than I expected with help. So far so good!

Paulo is the man. Super helpful.

A well-designed app that's easy to use and manage. The service provided was impressive — the team was responsive, supportive, and quick to help whenever needed.

We've been using reviews and quizzes and absolutely love how simple and flexible they are—no coding required. The support has been exceptional. Steven truly listens to our needs, shares best practices, and offers thoughtful solutions. It's clear they genuinely care about their customers, which makes working with them a fantastic experience.

We switched over to Okendo from a different review platform about 1 1/2 years ago, and it has been great! The Support team is really accessible (shout out to Steven for our helpful quarterly tbs) and it's an incredibly easy admin to navigate and use.

Very Professional and Efficient Technical Support! Our team encountered an issue with custom styling while using the app, hoping to guide customers to view reviews more easily. We decided to contact Okendo's customer support to give it a try. The support specialist, Paulo, responded very quickly. He was not only professional and patient in understanding our needs but also provided a precise CSS snippet that perfectly solved our problem. The entire communication process was very pleasant, and we could feel his solid technical skills and customer-centric service attitude. This experience has greatly increased our appreciation for the Okendo app. A great product requires not only powerful features but also professional, efficient, and friendly technical support behind it. Kudos to Paulo and the Okendo team! Highly recommended!

A great reviews platform that is user friendly and easy to manage. The customer service team were so helpful and reliable, with a very quick response time.

We love Okendo! Seamless user experience and has been a wonderful tool to get to know our customers. The Okendo support is also great! Super fast response times and always really helpful.

Okendo is a fantastic app for reviews, post-purchase surveys, and adding great info from customers to our product pages. We worked with Brock on the Onboarding team and he helped us through every step of the process and made sure our account was perfect before we got going! Highly recommend!

Super helpful! I had a rep named Juan and he was super attentive, very informative, and overall just super helpful. I usually stray from customer service chats as they don't typically end up being helpful for me, but Okendo definitely changed that!

Great customer support. Very quick to respond and to help solve issues/clarify questions. Thanks Juan!

Okendo has been an amazing tool for capturing authentic customer reviews and building social proof. The platform is easy to use and has made a real impact on our conversions. A big thank you to our CSS, Laura, for her helpful support during our setup - she's been great to work with! Highly recommend Okendo to any brand looking to boost customer engagement!

Jay was amazing! Okendo has been so easy to use and the customer service is unbeatable. 10/10 would recommend any company to use this platform.

Great app for reviews. We have been using Okendo for the last couple years and it has been much better than Yotpo or other review software for our store.

Henry was awesome to work with helping us make some tweaks to our platform, really improved the way reviews were displaying and helping get more organized.