Okendo: Reviews & Loyalty

We love Okendo! Seamless user experience and has been a wonderful tool to get to know our customers. The Okendo support is also great! Super fast response times and always really helpful.

Okendo is a fantastic app for reviews, post-purchase surveys, and adding great info from customers to our product pages. We worked with Brock on the Onboarding team and he helped us through every step of the process and made sure our account was perfect before we got going! Highly recommend!

Super helpful! I had a rep named Juan and he was super attentive, very informative, and overall just super helpful. I usually stray from customer service chats as they don't typically end up being helpful for me, but Okendo definitely changed that!

Okendo has been an amazing tool for capturing authentic customer reviews and building social proof. The platform is easy to use and has made a real impact on our conversions. A big thank you to our CSS, Laura, for her helpful support during our setup - she's been great to work with! Highly recommend Okendo to any brand looking to boost customer engagement!

Jay was amazing! Okendo has been so easy to use and the customer service is unbeatable. 10/10 would recommend any company to use this platform.

Great app for reviews. We have been using Okendo for the last couple years and it has been much better than Yotpo or other review software for our store.

Paulo is a genius, solved my problem at lightning speed!

Henry was awesome to work with helping us make some tweaks to our platform, really improved the way reviews were displaying and helping get more organized.

Okendo is easy to use, and their support is great. Amanda has been very helpful in making tweaks to the app over the course of years to improve the functionality on my store. I'd highly recommend Okendo to anyone!

Absolutely horrified at the way it is set up. Who on earth wants their customers to leave a review by being redirected to Okendo's website? Then there's zero ability to make changes via Shopify, we have to do everything via your website. Also pricey!

We are using Okendo for reviews, loyalty, and referrals. The platform itself is intuitive, customizable, and built to grow with us. Plus, it's eliminated the need for three separate apps and given us a unified view of our customer engagement. The onboarding and support team (particularly Meriem and Amanda) has been outstanding — responsive, strategic, and invested in our success. Couldn't ask for a better partner.

Great speaking with Henry, super helpful!

We've been using Okendo for a few years now. Reviews display great on desktop and mobile and we like the customizations we can make to the design. Laura has been incredibly helpful and attentive to our account. She is always willing to answer our questions and goes the extra mile to ensure she is giving us the best advice and guidance. Very happy with the support and services!

Shiela from Okendo has given us unwavering support since the start. She is always happy to jump on a call and give us tailored advice. We have improved our website reviews, referrals and loyalty programme thanks to Okendo and we would highly recommend their platform.

Okendo is simple to use, full of features, and makes review gathering much easier than other apps. We appreciate their attentive customer support, and have had a great experience with the app so far.

I’ve had such a great experience working with Okendo, specifically Laura! Their customer service is second to none. As a new business owner, I’ve been navigating a lot for the first time, and Laura went above and beyond to support me. Instead of simply sending over instructions, she personally took the time to step in and resolve an issue I was having with my account. It saved me a ton of time and stress, and I really appreciated how kind, efficient, and proactive she was throughout the process. It’s rare to get that level of hands-on support these days — thank you, Laura! Thank you Okendo!

Okendo promised a whiteglove onboarding, and they did NOT disappoint. Made things so easy for us to transfer from another app, and our first couple of months have been very smooth.

App is great, support is even better! Anytime I have a question or need help, I reach out and they answer straight away. The app itself is amazing, easy to navigate and very intuitive!

We’ve been using Okendo for over 4 years and highly recommend it. The user experience on our site is seamless, and it’s incredibly easy for our team to manage on the backend. The integrations with Klaviyo and Shopify are smooth and reliable. We receive a high volume of photo reviews, which has been powerful for conversion. Okendo also continues to improve their platform with regular updates and new features that keep getting better.

I really love the app—especially the attributes you can add to the review tabs, which give customers helpful buying information. The quiz AI is also impressive, though I'm still testing it. Customer support has been amazing. Kenn went above and beyond to help me - which I rarely see in customer support nowadays, and Juan responded quickly and made me feel very welcome. Even minor questions were answered with care and enthusiasm. Big thanks to both! One suggestion: while it’s great that there's a generous free version for small businesses, I wish some basic features—like removing branding or adding a simple survey or quiz—were available at a lower-tier price. I'd be willing to pay more than I do now, but the pricing jump is too steep. You might be missing out on customers like me who would upgrade with smaller, more accessible steps.