Okendo: Reviews & Loyalty

Okendo is easy to use, and their support is great. Amanda has been very helpful in making tweaks to the app over the course of years to improve the functionality on my store. I'd highly recommend Okendo to anyone!

We are using Okendo for reviews, loyalty, and referrals. The platform itself is intuitive, customizable, and built to grow with us. Plus, it's eliminated the need for three separate apps and given us a unified view of our customer engagement. The onboarding and support team (particularly Meriem and Amanda) has been outstanding — responsive, strategic, and invested in our success. Couldn't ask for a better partner.

Great speaking with Henry, super helpful!

We've been using Okendo for a few years now. Reviews display great on desktop and mobile and we like the customizations we can make to the design. Laura has been incredibly helpful and attentive to our account. She is always willing to answer our questions and goes the extra mile to ensure she is giving us the best advice and guidance. Very happy with the support and services!

Shiela from Okendo has given us unwavering support since the start. She is always happy to jump on a call and give us tailored advice. We have improved our website reviews, referrals and loyalty programme thanks to Okendo and we would highly recommend their platform.

Okendo is simple to use, full of features, and makes review gathering much easier than other apps. We appreciate their attentive customer support, and have had a great experience with the app so far.

Okendo promised a whiteglove onboarding, and they did NOT disappoint. Made things so easy for us to transfer from another app, and our first couple of months have been very smooth.

App is great, support is even better! Anytime I have a question or need help, I reach out and they answer straight away. The app itself is amazing, easy to navigate and very intuitive!

We’ve been using Okendo for over 4 years and highly recommend it. The user experience on our site is seamless, and it’s incredibly easy for our team to manage on the backend. The integrations with Klaviyo and Shopify are smooth and reliable. We receive a high volume of photo reviews, which has been powerful for conversion. Okendo also continues to improve their platform with regular updates and new features that keep getting better.

Been using Okendo for a while now. Great on-site integrations, displays great on desktop and mobile, love their third party integrations, too. Makes it easy to publish your reviews on other platforms. Plus, their account reps are great, Laura, specifically was super helpful with checking in and optimizing our account to make sure we're getting the most value out of our plan.

Very easy to use and love how customizable it is!

I already have a similar app, but one of my suppliers sent me a review request and I thought it was better than the experience for my current review app so I thought I would trial it. I needed assistance with one issue and Josh provided super prompt and friendly assistance (he did it for me), so initial thoughts are I will give it a good few months before uninstalling my previous app (disabled) but first impressions are great, and the review features on the site look great and already have received some review responses :-)

I recently had the pleasure of meeting with Sheila from Okendo to discuss their Google Shopping Reviews integration and the suite of features they offer to boost sales. Sheila was incredibly knowledgeable, professional, and attentive throughout our conversation. She took the time to thoroughly explain how Okendo’s tools, including their seamless integration with Google Shopping, can enhance customer trust and drive conversions. Her insights into the platform’s capabilities, such as user-generated content and advanced analytics, were clear and tailored to our specific needs, making it easy to see the value Okendo brings to e-commerce businesses.

I have been very impressed with the customer and technical support during the migration to this platform. The team is fast and easy to communicate with, and the migration process went smoothly.

We had a shipping snafu and had to un-fulfill / cancel / re-fulfill a bunch of orders, and that made them ineligible for the sequence, because I forgot to hit "start" exactly on time. Oops. Jay at Okendo helped me understand what happened, and then did a quick and easy courtesy manual send to the few customers who missed the review request emails. Had a good interaction with the onboarding specialist too.

Sheila was very helpful in reaching our requirements which were specific based on indivdual concerns. She was fast in response times and straight to the point so thank you for your help! Much appreciated

Migrating onto Okendo for Product Reviews was pretty much a breeze, with some very helpful assists from the Onboarding team (shoutout Karen)! It's also been great working with Okendo to put together a Product Reviews plan that works for our business, with features we need, when we need them. Love this flexibility!

Love working with Okendo - they are wonderful!

We just launched our website and are very green when it comes to website development. We really needed reviews set up quickly, but had no idea what to do. The Okendo website was helpful. But we needed more assistance. Paulo was so very helpful and patient with all of our questions. He had great instructions and was great with our follow up questions as well. Very quickly we were set up and ready to go!

Okendo has been crucial in helping to grow our brand's reputation and better understand our customers. Working with the team through set up and implementation was extremely helpful and the user interface is easy to edit based on our changing needs. Okendo offers such a great array of features, and their quick customer support is also a huge plus! Highly recommend for any business big or small.