Omnisend Email Marketing & SMS
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WROST EXPERIENCE EVER! STAY AWAY FROM THIS SERVICE. PLEASE NOTE ONCE YOU PAY YOU CANNOT REFUND YOUR MONEY!
Thank you for taking the time to share your experience. We’re sorry to hear that it felt so frustrating, and we understand how disappointing it can be when expectations are not met. We want to clarify that our Terms of Service state that paid charges are non-refundable once processed. This policy is in place to keep billing consistent and transparent for all customers. That said, we recognize that every situation is unique, and concerns are reviewed on a case-by-case basis rather than dismissed outright. In this case, a senior support specialist has already reached out to you directly regarding your account to make sure your concerns are properly reviewed and explained. We are unable to discuss account-specific outcomes publicly, but please know your feedback has been seen and taken seriously. Should you decide to keep working with us, we remain ready to support your business every step of the way.
BIG MISTAKE Worst onboarding experience ever. I had to chase them so many times. They have layers for support that is dysfunctional. I was happy with Yotpo but they stopped SMS and they recommended to move these guys. Unfortunately waste of time and loss of potential revenue.
Thank you for sharing your experience and for being open about how frustrating this felt. We’re sorry to hear that the onboarding process didn’t meet your expectations, especially after being referred to us. We want to clarify what happened with the SMS setup. Promotional SMS messages to UAE numbers require a registered Sender ID, which is a government requirement. This registration process is handled by the local SMS provider and requires very specific documentation. In your case, the initial submission was missing required details, which led to follow-up requests and unavoidable back and forth before the provider could proceed with verification. We understand how this can feel like unnecessary delays, particularly when timing and revenue are critical. While we guided the process and kept you informed, the approval timeline and requirements are ultimately controlled by the SMS provider and local regulations, not by our platform. That said, your feedback about the onboarding and support experience is important to us, and we’ll be using it to improve how we set expectations and guide customers through regulated SMS setups like this. If you’re open to continuing the onboarding, our team is here to help and happy to support you further.
A great product indeed. Omni Bot is extremely helpful, providing solutions within seconds.
Thank you for the feedback. We’re glad Omni Bot helps you find solutions quickly, making it easier to stay productive and support consistent growth.
very god app
Thank you for the kind words! We’re happy Omnisend is delivering a great experience and helping your business grow.
Wow Omnisend! What an amazing experience I'm having with Omnisend, it's so straightforward and at the same time so powerful. Here, there is a learning curve, but everything is so easy to use that smoothes the curve. I simply love it. Thank you to the team behind Omnisend, you did a great job.
Thank you for sharing your experience. We’re glad Omnisend strikes the right balance between power and ease of use, making it possible to grow into more advanced features without unnecessary friction. Helping teams work efficiently while scaling their marketing is exactly what we aim for.
We recently integrated Omnisend for email and SMS marketing on our Shopify store IKONIAN, and the experience has been excellent so far. The platform is very intuitive, well designed, and makes it easy to set up professional email flows, pop ups, and automations without feeling overwhelmed. The email editor is clean, fast, and flexible, and the built in templates are actually usable out of the box. What really stands out is how smoothly Omnisend integrates with Shopify and how clearly everything is laid out from subscriber growth to campaign performance. It feels like a tool built specifically for ecommerce, not a generic email platform. We’re still early in our journey, but onboarding has been smooth and support has been responsive. Definitely a solid choice for brands looking to grow with email and SMS marketing.
Thank you for sharing your experience. We’re glad Omnisend’s intuitive design, ecommerce-focused features, and Shopify integration are making it easy to set up flows, automations, and campaigns without unnecessary complexity. It’s great to hear onboarding has been smooth and support responsive as you begin scaling your email and SMS marketing.
Beran is a legend. He happily walked me through the changes needed instead of just forcing me to read the articles. To be honest one of the reasons I was reluctant to move from Klavyio to Omnisend was the difference in the support level. But this helped us finalise our decision. Great work!
Thank you for sharing this. We’re pleased that Beran and our support approach helped remove uncertainty during your transition and made the decision to move forward feel confident. Providing clear, hands-on guidance is an important part of supporting teams as they grow with Omnisend.
Omnisend has been a breeze and a huge breath of fresh air since we started to use it. We come from Klaviyo, and now we regret spending so much time, energy, lost nights and even money (although the money is the least important part) with Klaviyo, which is an outdated, clunky, and nearly impossible to use app (due to it's counterintuitiveness). But, in a way, I don't regret trying Klaviyo because now I know that I haven't missed anything by moving away from Klaviyo. So, if you're unsure, if you see most people online recommending Klaviyo, I say go for it, try it for yourselves for a couple of months, and then try Omnisend. - and I say this as a marketing manager working in marketing for nearly 20 years now. Klaviyo may be marginally more powerful in a few aspects, specifically, some extra segmentation features, and some extra flow logics and triggers/hooks - but these extra things are so marginal that you'll probably never use them unless you're some sort of a large corporate brand selling over multiple markets/countries, and coming up with some unnecessarily complicated campaign logics. Omnisend can do 90-95% of all that already, and they're improving every day. As a store and business owner, you'll spend most of your time in the marketing platform. If that's not a pleasure to work with, then you'll curse yours days. Omnisend will make you love your job again - that nice and easy and straightforward is to work with it. Omnisend's customer service is top. Always available within minutes, and always knowleadgeable and helpful. Klaviyo, literally, has no customer service (despite claiming they're the more advanced solution, and charging a higher premium for their service) other than 24 hour email - and most of the times they just give you basic/generic links to their help files, or just outright tell you they can't help you and that you need to hire your own developer or whatever - unnaceptable. Not to mention that Omnisend is fairly more affordable, and offers a much better deal on SMS plans too. Omnisend is, literally, the backbone of my store and business now - and once the automations are set up (we have about 15 of them so far, each with multiple series of emails), watch it do wonders (of course, assuming your website is in right order as well). I've seen a few other negative reviews here - I just don't understand what's the matter: customer service is top, and the pricing is pretty straight forward (just because some people don't understand the pricing, it doesn't mean it's not clear or a reason for a negative review - and if you can't afford it, just use something else, but it doesn't mean the app is bad).
We really appreciate you taking the time to update your review. Your defense of our pricing and support really means something to us, and we're glad you see the value in what we've built. With your automation setup driving results and your experience making the platform work hard for your store, we're proud to be your backbone. Here's to continued success together.
Thanks for the 5 stars! We look forward to continuing to support your growth.
Incredible customer service. Thank you for your help today team.
Thank you for sharing your experience. Providing reliable, responsive support is an important part of helping our customers stay focused on their growth.
We appreciate the 5 stars! It’s great to know Omnisend is delivering value as your business continues to grow.
Best email marketing I've ever used. even odd how missed it so far.
Thank you for the kind words. We’re glad Omnisend is delivering a strong email marketing experience and supporting your work effectively.
Highly recommended EDM plugin. Their support is also very patient; they will provide best assistance regardless of whether you upgrade your plan or not.
Thank you for the recommendation. We’re glad Omnisend is making your email marketing easier and that our support team has been there to help every step of the way, no matter your plan.
Much appreciated! We’re glad to support your growth.
Super, habe heute mal wieder eine schnelle effektive Unterstützung gehabt und wieder was gelernt, die meine Arbeit erleichtern. Und ich kann alles fragen, danke
Danke vielmals! We’re really happy to hear you received quick, effective support and picked up something new that makes your work easier. That’s exactly what we aim for, and you’re always welcome to ask questions anytime.
Really dissapointed, we are trying to setup and make test, but everything is buggy, and the customer support has zero knowledge how to support un, really unhappy with the experience.
Thank you for taking the time to share your experience. We’re sorry to hear that your initial setup felt frustrating and that the experience did not meet your expectations. We understand how discouraging it can be when testing does not behave as expected, especially during early setup. In some cases, issues can arise from how certain Shopify features or third party apps interact with automations, which can make things feel buggy even though the core platform is working as intended. Our team aims to identify these edge cases and guide customers toward a stable setup. We appreciate you raising concerns about the support experience as well. Providing clear and knowledgeable guidance is important to us, and your feedback helps us improve how we support customers during more complex setups. While this setup may not have been the right fit for your specific use case, we’re grateful that you gave Omnisend a try and shared your perspective. If you ever revisit us in the future or need clarification on anything discussed, we’re one message away.
So far the sign up was easy. The overview of this platform looks user friendly and easy to follow.
Thank you for sharing your first impressions. We’re glad the signup process was smooth and the platform feels easy to follow as you get started.
its easy and so versetile
Thank you for the feedback. We’re glad Omnisend’s ease of use and versatility are helping you manage your marketing efficiently as you grow.
Thanks for rating us, we’re happy to be part of your setup.
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