Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
5,978
chart
#44
All reviews
Rating Breakdown
Aug. 4, 2024
Maria was very helpful, she took the time to fully understand my question and walked me through how to solve all of my questions!
Hello there, Thank you for sharing your experience! We're delighted to hear that Maria provided you with excellent support, taking the time to fully understand and effectively address all of your questions. If you need any more assistance or have further inquiries in the future, please don't hesitate to reach out. We're here to help!
Aug. 3, 2024
J'utilise Omnisend pour paramétrer mes mails de Bienvenue, d'abandon de panier etc, et je suis très satisfaite de la plateforme. De plus, leur service client est incroyable ! Je remercie Saleh pour sa précieuse aide, qui en à peine 10 minutes à résolu tous mes problèmes.
Bonjour, Merci pour votre avis ! Nous sommes ravis d'entendre que vous êtes très satisfait d'Omnisend pour la configuration de vos mails de bienvenue, d'abandon de panier, et plus encore. C'est formidable de savoir que notre service client vous a impressionnée et que Saleh a pu résoudre rapidement tous vos problèmes. Si vous avez d'autres questions ou besoin d'assistance supplémentaire, n'hésitez pas à nous contacter. Nous sommes là pour vous aider !
Aug. 2, 2024
This app was good, untill they started deceiving their customers. At first, the payment was based on how many emails and sms messages can you send, now they are doing some tricky way to take money from you, and they are charging on the amount of subscribers you have. We have just 600 active subscribers, and they are charging us like we have 3000 +. HIGHLY AVOID THIS APP!!!
Hello there, Thank you for sharing your feedback. We apologize for any confusion and frustration you’ve experienced regarding our pricing structure. Our billing system is designed to be transparent and fair, charging based on the number of subscribers and non-subscribers in your audience. A senior agent has already reached out to address your concerns and provide clarification. Please respond to their email so we can assist you further and resolve any issues. We appreciate your patience and understanding as we work to improve your experience with our service.
Aug. 2, 2024
Thank you, Dilara, for your exceptional help in solving my problem. Dilara, was amazing. the service was quick, she even provided a screen recording helping me with my issue.
Hello there, Thank you for your review! We're delighted to hear about your positive experience with Dilara and how her exceptional service, including a helpful screen recording, quickly resolved your issue. We appreciate your kind words and are glad to have been able to assist you effectively. If you need any more help or have further questions, please don't hesitate to reach out. We're here to continue providing excellent support!
Aug. 1, 2024
Easy to use and Kayque was very very helpful.
Hello there, Thank you for your review! We're glad to hear that you found the platform easy to use and that Kayque was especially helpful. If you need any more assistance or have further questions, please don't hesitate to reach out. We're here to help!
Aug. 1, 2024
Works great, much better than mailchimp. Pricing and features set them above anyone else. On top of that thier customer support is top notch, Kayque was super helpful helping me with a DNS update issue.
Hello there, Thank you for your review! We're delighted to hear that you find our platform superior to others in terms of pricing, features, and especially customer support. It's great to know that Kayque was able to assist you effectively with your DNS update issue. We're committed to providing top-notch service and support to ensure your continued success. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Aug. 1, 2024
It's a great app for recovering abandoned carts. Easy to set up workflows. Value for money.
Hello there, Thank you for your review! We're pleased to hear that you find the app effective for recovering abandoned carts and easy to use for setting up workflows. It's great to know that you see it as good value for money. If you need any further assistance or have more questions about utilizing additional features, please don't hesitate to reach out. We're here to help!
Aug. 1, 2024
Always amazing service and a great platform
Hello there, Thank you for your review! We're thrilled to hear that you consistently experience amazing service and enjoy using our platform. We appreciate your feedback and are here to continue providing great support and functionality. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
July 31, 2024
Mathias truly made my day. He was super knowledgeable, kind, helpful and quick to reply to any questions i had. 5 stars! Omnisend is a great platform and integrates seamlessly with many other platforms. Great, intuitive, simple and easy to use and one can send any type of email they wish for
Hello there, Thank you for your glowing review! We're thrilled to hear about your positive experience with Mathias and how he was able to effectively assist you with your questions. It's great to know that you find Omnisend to be a great platform with seamless integrations and an intuitive, easy-to-use interface. Your 5-star rating and feedback are much appreciated! If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction with Omnisend!
July 31, 2024
Kayque was helpful and fast
Hello there, Thank you for your feedback! We're glad to hear that Kayque was helpful and responsive. If you need any more assistance or have further questions, please don't hesitate to reach out. We're here to help!
Aug. 2, 2024
Kayque was a great help and very patiently helping me. Im so grateful for the help. Thank you Kayque. THE BEST PERSON EVER
Hello there, Thank you for your review! We're so pleased to hear that Kayque provided you with excellent and patient assistance. It's wonderful to know that his support made a significant difference for you. We'll be sure to pass along your kind words and appreciation to him. If you need any more help or have further questions, please don't hesitate to reach out. We're here to continue providing great service!
July 31, 2024
That has to be the best support ive ever seen! The App itself works amazingly well. Its easy to use and has a LOT of Features. Worth every penny in my opinion. But boy... that support is DE_LICIOUS! Friendly and fast and always helpful! 12/10!
Hello there, Thank you for your fantastic review! We're thrilled to hear that you're satisfied with the app's ease of use and the extensive features it offers. It's great to know that our support team has made a positive impact with their friendly and efficient service. We appreciate your enthusiasm and high rating! If you ever need further assistance or have more questions, please don't hesitate to reach out. We're here to help!
July 31, 2024
This app is way easier to use and the customer service is awesome! They helped me resolve my issue!
Hello there, Thank you for your review! We're thrilled to hear that you find our app easy to use and that you had an awesome experience with our customer service team. We're glad they could help resolve your issue efficiently. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
July 30, 2024
the best EMAIL MARKETING APP,ez to installation and support team gets back as fast as they can
Hello there, Thank you for your review! We're delighted to hear that you consider our platform the best email marketing app and are pleased with the ease of installation and our responsive support team. We're committed to providing quick and effective assistance to ensure your experience remains smooth and successful. If you need any further help or have additional questions, please don't hesitate to reach out. We're here to support you!
July 29, 2024
I would not have been able to fix my issue without Sanya. She quickly assessed the issue and provided me with very clear steps on how to fix. We were done in a matter of minutes. Excellent customer service from Sanya, she was wonderful to work with.
Hello there, Thank you for your review! We're thrilled to hear that Sanya provided excellent customer service and was able to quickly help you resolve your issue with clear and effective guidance. It's great to know that your experience was positive and efficient. We're here to support you whenever you need assistance, so please don't hesitate to reach out in the future. We appreciate your kind words about Sanya and are glad she could make the process smooth for you!
July 29, 2024
I had an issue with my SPF records and was walked through the process by Sanya. She was great and knowledgeable and helped get my issue resolved.
Hello there, Thank you for your feedback! We're glad to hear that Sanya was able to effectively assist you with your SPF records issue. It's great to know that her knowledge and support helped resolve the problem efficiently. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
July 29, 2024
Hello there, Thank you for the 5-star rating! We're delighted to hear that you're so pleased with our service. If there's anything more we can do to assist you or enhance your experience, please let us know. We're here to help!
July 29, 2024
Hello there, Thank you for your 5-star review! We're delighted to hear that you're satisfied with our service. If there's anything more we can do for you, or if you need further assistance, please feel free to reach out. We appreciate your feedback and are here to support you!
July 28, 2024
We've been using Omnisend for a few weeks now, and so far have been very happy with its capabilities. It does everything we need, and is much more affordable than Klaviyo. Support is fast and – more importantly – human. In particular, Dilara has been very helpful. Thanks Omnisend team – looking forward to growing alongside you!
Hello there, Thank you for your review! We're thrilled to hear that Omnisend is meeting your needs and providing good value compared to other platforms. It's great to know that our support team, especially Dilara, has been responsive and helpful. We appreciate your enthusiasm and are excited to support your growth. If you have any questions or need further assistance as you continue to use our platform, please don't hesitate to reach out. Thank you for choosing Omnisend, and we look forward to growing together!
July 27, 2024
It integrate pop up and email automation, great app! Thank a lot to Saleh!
Thank you for your review! We're glad to hear that you appreciate the integration of pop-up and email automation features in our app. It's wonderful to know that Saleh was able to assist you effectively. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!