Omnisend Email Marketing & SMS

Thank you for the 5-star rating. We’re happy to support your growth with reliable, easy-to-use marketing tools.

Thank you for sharing your experience. We’re glad Emma could help audit your campaign and resolve the DNS challenges, making sure everything was set up properly so you can move forward with confidence.

Thank you for the 5-star rating. We’re glad Omnisend is supporting your marketing efforts and continued growth.

Thank you for the feedback. We’re happy our support team could provide knowledgeable, hands-on assistance right away.

Thank you for sharing your experience. Quick issue resolution helps remove friction and keeps your marketing moving forward with confidence.

Thank you for the 5-star rating. We’re glad Omnisend is supporting your marketing efforts and continued growth.

Thank you for sharing this feedback. We understand how discouraging it is to put significant time into setting up automations and forms and then run into issues with them not appearing on your site. We’re sorry to hear that the support experience didn’t meet your expectations. When forms or popups don’t display, it’s typically related to how the required storefront script is loading on the live site, or how and where the embed is placed within the theme. Depending on a theme’s structure or customizations, code that looks correctly added in the editor may not render on the published storefront in the same way. This is a common Shopify behavior and doesn’t indicate misuse or error, but it does impact whether forms can load and display. Because of Shopify’s permissions, our support can’t directly access or modify a merchant’s theme files. When the necessary snippet or embed placement can’t be detected from the live storefront, the only path forward is to guide placement at the theme level so it loads site-wide, then continue validating from there. We understand how this can feel like slow progress when you’re actively trying to move quickly and launch. We want to reassure you that our goal is to help move things forward, not deflect responsibility. A senior specialist is currently involved and continuing the troubleshooting with you to reach a clear resolution. If you’re open to continuing, we’re here to support you every step of the way.

Thank you for taking the time to share your experience. We understand how disappointing it can be when the pricing you expected doesn’t align with what you see when reviewing available plan options. To clarify, the $16 plan shown on the Shopify App Store is a starting price and applies to stores with up to 500 contacts, including 6,000 email sends to that audience. As the size of an account’s contact list increases, pricing adjusts automatically to the corresponding tier to support that audience size. (https://www.omnisend.com/pricing) Omnisend pricing is based on the number of contacts rather than only the number of emails sent. Even if email volume is low, supporting a large audience still involves deliverability, compliance, and infrastructure costs, which is why we do not currently offer a purely pay-per-email model, though this feedback has been shared internally. We recognize that this pricing structure can feel misleading when the audience-size limits are not immediately clear, and we appreciate you calling this out. Our team is actively reviewing how this information is presented to make expectations clearer upfront. If you decide to review your options or need support at any point, our team is here for you.

Thank you for the feedback. We design Omnisend so anyone can work with confidence and feel like a pro, regardless of experience. We appreciate your trust and are glad to support your continued growth.

Thank you for the 5-star rating. We’re happy to support your growth with simple, reliable marketing tools.

Thank you for the 5-star rating. We’re glad Omnisend is supporting your marketing efforts and growth.

Thank you for sharing your experience. We’re glad Mathias could help resolve the installation issues and get everything set up smoothly so your team can move forward with confidence.

Thank you for the kind words. We’re glad Omnisend is delivering a strong experience and supporting your marketing as you grow.

Thank you for the feedback. We’re pleased our team could assist promptly and provide a positive experience. We’re here to support you as your business grows and your needs evolve.

Thank you for the 5-star rating. We’re happy to support your growth with reliable and easy-to-use marketing tools.

Thank you for the 5-star rating. We’re glad Omnisend is supporting your marketing efforts and helping your business grow.

Merci pour votre retour. We’re glad Omnisend is delivering a strong experience and supporting your marketing efforts as your business grows.

Thank you for taking the time to share your feedback and for raising this concern with our team. We completely understand how frustrating slow-loading emails can be, especially when performance and customer experience are critical for your business. Our technical team carried out a detailed investigation and confirmed that the behavior is primarily related to how certain email clients, particularly Gmail, cache and process product images. In some cases, Gmail’s proxy servers cache the original full-size image instead of the optimized version provided by Shopify, which can result in unnecessarily large image downloads inside abandoned cart emails. You were absolutely correct in pointing out that this experience can be improved. Based on your report, our team has already submitted a feature request to implement a better handling method for abandoned cart product images, where smaller pre-resized versions would be explicitly requested and served for email use. This would help reduce loading times significantly, especially for Gmail recipients. We truly appreciate you bringing this to our attention and sharing detailed feedback throughout the investigation. Input like this helps us improve the platform, and our team will continue working toward a better solution here.