All reviews

Rating Breakdown

  • 5
    89% (5,333 ratings)
  • 4
    5% (297 ratings)
  • 3
    1% (45 ratings)
  • 2
    1% (45 ratings)
  • 1
    3% (207 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 21, 2024

Kayque has been very helpful, im not very savvy when it comes to online marketing and the back end of my website, but he was able to assist me step by step to get what I needed done.

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for sharing your experience! We're glad to hear that Kayque was able to assist you step by step, making the process easier for you. If you have any more questions or need further assistance, we're just a message away. Here to help anytime!

5 / 5 Share

Aug. 21, 2024

awesome and quick help, Didem was very competent and helpful. I looked for a solution for long time which he solved in one mail. Great service!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're delighted to hear that Didem provided quick and competent assistance, solving your issue efficiently. We're glad to have been able to provide you with great service. If you need any more help in the future, just let us know—we're here for you!

5 / 5 Share

Aug. 21, 2024

Easy-to-use, Didem from support was so helpful in helping us troubleshoot Domain Authentication issues.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Hello there, Thank you for the wonderful feedback! We're thrilled to hear that Didem was so helpful in resolving your Domain Authentication issues. If you have any more questions or need further assistance, feel free to reach out. We're here to help!

5 / 5 Share

Aug. 20, 2024

I recently contacted the Omnisend support team and was thoroughly impressed. They responded quickly, understood my issue right away and provided clear, effective guidance. The team was not only knowledgeable but also patient. Their dedication to customer satisfaction truly stood out.

Using app

Over 5 years

Total reviews

6

Average rating

5.0

Developer Reply

Hello there, Thank you for sharing your positive experience! We're delighted to hear that our support team provided you with quick and effective assistance. Your satisfaction is our top priority, and we’re glad to know that their knowledge and patience made a difference. If you need any further help, just let us know!

5 / 5 Share

Aug. 19, 2024

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for the 5 stars review! We’re thrilled to hear that you’re satisfied with Omnisend. If there’s anything more we can do for you, just let us know!

5 / 5 Share

Aug. 19, 2024

I’m still in learning mode but this app has been so much easier to use than the others. I definitely would recommend these guys for your email and sms marketing. Thank you!

Using app

1 day

Total reviews

5

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're glad to hear that you're finding Omnisend easy to use and that it's been a great tool for your email and SMS marketing needs. If you have any questions as you continue learning, feel free to reach out. We're here to help!

5 / 5 Share

Aug. 19, 2024

Dilara is very good.Very professional

Using app

About 2 years

Total reviews

5

Average rating

5.0

Developer Reply

Hello there, Thank you for your feedback! We're delighted to hear that Dilara provided you with professional and helpful support. If you need anything else, don't hesitate to reach out!

5 / 5 Share

Aug. 16, 2024

Omnisend has everything a small business needs to success at email marketing as well as great customer service. Any time i have had a problem, they have been there.

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you so much for your kind words! We're delighted to know that Omnisend has been a great asset to your business and that our support team has been there for you when needed. We’re committed to helping you succeed with your email marketing, and it’s wonderful to see it making a difference. If you ever need anything, don’t hesitate to reach out—we’re always here to help!

5 / 5 Share

Aug. 16, 2024

The app provides excellent support for our marketing campaigns and we generate important additional sales as a result. Setting it up was very easy. We were also able to count on Johnny's fast and competent support when it came to changing our store. Thanks for the great help and we recommend the app to everyone else.

Using app

About 2 months

Total reviews

4

Average rating

5.0

Developer Reply

Hello there, Thank you for your thoughtful review! We're thrilled that Omnisend is driving valuable results for your marketing campaigns and helping you generate additional sales. It's great to hear that the setup process was smooth and that Johnny provided the fast and competent support you needed during your store transition. Your recommendation is much appreciated, and we're here to continue supporting your success!

1 / 5 Share

Aug. 15, 2024

STAY CLEAR - I would say stay away from this company if you would like customer support. They don’t provide anything but empty promises and ongoing stress. The only lady that has been helpful was the one that set it up but apart from that it’s terrible. They charge you for a subscription you can’t even access and when you ask for a refund they say well it’s because there was still emails getting sent out you still have to pay. ( what a joke because I couldn’t even get access to the account ) went to my bank and forced the refund on Omnisend as it wasn’t suppling the full goods or service I was paying for. And now the stupid company won’t disconnect from my website and keep sending me emails saying I need to pay money for sms credits but they confirm my account has been cancelled and closed off? But no it hasn’t as if I go on my website the automations are still running, but now I’m not paying so what a nightmare. Sort your workflow and customer accounts out as I don’t want to be associated with omnisend anymore. Remove my details and unlink from my website. Enough is enough!!!

Using app

11 months

Total reviews

2

Average rating

3.0

Developer Reply

Hello there, Hello, I’m truly sorry to hear about the challenges you’ve faced and the frustration it’s caused. We understand how important it is for our customers to have a smooth experience. I want to assure you that a senior representative reached out to you previously to confirm the account deletion and provided details about the charges. Additionally, the refund you requested was processed 21 days ago. If you’re still encountering issues or have further concerns, please review the email from our senior agent. Your feedback is important to us, and we’re here to help resolve any remaining issues. Thank you for your understanding and patience.

5 / 5 Share

Aug. 15, 2024

I would recommend Omnisend for the easy of use

Using app

3 days

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for sharing your feedback! We're delighted that you find Omnisend easy to use. Making our platform intuitive and user-friendly is a top priority, and it’s great to hear that it’s working well for you. Your recommendation means a lot to us!

5 / 5 Share

Aug. 14, 2024

Pretty good customer support

Using app

12 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're glad to hear that you're satisfied with our customer support. We strive to provide the best assistance possible and are always here to help with any questions or issues you may have. Your feedback is much appreciated! 😊

5 / 5 Share

Aug. 14, 2024

seems to nice to me i just started on shopify

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're glad you're finding Omnisend promising as you start your journey on Shopify. If you need any help along the way, our support team is here for you. Best of luck with your new venture!

5 / 5 Share

Aug. 14, 2024

Store

Mynimal

Using app

12 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for the 5-star review! We're delighted to know that you're having a great experience. If there's anything more we can do for you, feel free to reach out. We're always here to help!

5 / 5 Share

Aug. 12, 2024

awesome app

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your feedback! We're thrilled to hear you're enjoying the app. We strive to provide a seamless and powerful experience for all our users. Your satisfaction is our top priority, and we're here to support you every step of the way. If you ever need assistance or have any suggestions, feel free to reach out.

5 / 5 Share

Aug. 12, 2024

The app is fantastic, I asked this morning for help and they solve my problem in a blink of an eye!!!! Thank you very much Didem, really kind and gentle

Using app

15 days

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for the wonderful review! We're thrilled to hear that Didem was able to solve your problem quickly and that you found the support to be kind and gentle. We're here to help whenever you need us!

5 / 5 Share

Aug. 11, 2024

I was with omnisfied when I first started my business about 4 years ago. I left because the price got a little too high for my business. However I never forgot about omnisend so I came back and I'm glad to be back. The price is better & They have this new feature that allows you to delete invalid, spam, & voided emails that I love that's the main reason I left my last email marketing provider. So far everything is good.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for sharing your experience! We're delighted to have you back with Omnisend. It's great to hear that you're enjoying the new features and finding the pricing more suitable for your business now. If you ever need assistance, our support team is here to help!

5 / 5 Share

Aug. 9, 2024

Eduarda was very helpful in resolving my issue. The Omnisend team is very professional and smart.

Store

BRADOUR

Using app

12 months

Total reviews

4

Average rating

5.0

Developer Reply

Hello there, Thank you for the positive feedback! We're glad Eduarda was able to assist you effectively. If you need any more support or have further questions, don't hesitate to reach out!

5 / 5 Share

Aug. 9, 2024

Sila was able to help with all my concerns and my automations, great service!

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for sharing your experience! We're thrilled to hear that Sila was able to address all your concerns and assist with your automations. If you have any more questions or need further help, feel free to reach out!

5 / 5 Share

Aug. 9, 2024

Maria was very helpful! Overall very user-friendly and the customer service is great.

Using app

7 days

Total reviews

7

Average rating

5.0

Developer Reply

Hello there, Thank you for your feedback! We're glad to hear that Maria provided you with excellent support and that you find our platform user-friendly. If you need anything else, just let us know!