Omnisend Email Marketing & SMS

A 5-star rating means a lot, even without words. Glad Omnisend is working well for your store, and we're here whenever you need us.

We really appreciate the 5 stars! Your trust keeps us focused on delivering the best experience possible.

Really appreciate it! We'll keep delivering the same level of support as your store grows.

So glad to hear it! Easy to use and great support are two things we really care about getting right. Here to help whenever you need us.

Really appreciate the four stars! We're always working to make Omnisend better, and we hope to earn that fifth one as you keep growing with us.

Thank you for sharing your experience. We hear you, and we understand where you're coming from. To clarify: downgrading to the Free plan doesn't require going through a retention representative. It can be done directly in your account under Store Settings > Pricing and Usage > Cancel. When the chat routes you to our team first, it's because we genuinely want to understand the reason behind the change, so we can improve and make sure you're on the right plan for your needs. It wasn't meant to create barriers, but we completely understand how it felt that way, and that's fair feedback we'll take seriously. Our support team also offered to handle the downgrade for you directly in the chat, and we're glad they were able to step in quickly. We appreciate you raising this. Making plan changes simple and accessible matters to us, and your perspective helps us look at where the experience can be clearer. If there's anything else you need, we're here.

That five-star rating means a lot to us! Excited to keep supporting your store's success as you scale.

That 5-star rating is genuinely appreciated! Helping your store run more efficiently is exactly what we're here for.

Vielen Dank für Ihr Feedback! Knowing our team stepped in right when you needed them means a lot to us. A solution in seconds is the standard we hold ourselves to, and we're happy you experienced that firsthand.

Welcome to Omnisend! That kind of first impression is exactly what we aim for. Easy setup and a smooth Shopify connection means you can focus on what actually matters - sending campaigns that drive results. Really glad it landed that way for you, and that you're already seeing why so many ecommerce brands stick with Omnisend.

Isabelle will love hearing this! Glad she could tackle everything you needed in one go. That's exactly the kind of support experience we want every customer to have.

Five stars, no words needed! We're glad Omnisend is working well for your store, and we're here whenever you need us.

No such thing as a dumb question here, and it's great that's come through in your experience. Fast, reliable support is something we take seriously, and it's rewarding to hear it's making a difference for you.

A 5-star rating says it all! We're glad Omnisend has been delivering for you, and we'll keep it that way.

Thank you for sharing your experience. Migrating platforms and then running into a suspension shortly after is genuinely disruptive, and we understand why this has been frustrating. When a high volume of unsubscribes occurs in a short window, our systems flag it automatically. This is in place to protect sender reputation and deliverability for all users on the platform, since unchecked sending patterns can cause lasting damage to a domain. Even when the intent is legitimate, like cleaning up a list post-migration, the review process still needs to run its course to make sure everything checks out. We hear that it felt slow and heavier than expected, and we appreciate your being direct about it. A member of our senior support team has already reached out to you directly to help move things forward. We'd genuinely welcome the opportunity to turn this experience around.

We're thrilled to have you with us! Your excitement means a lot, and we're here to help you achieve strong results as you build and grow your business.

Happy to hear you're having a positive experience so far. Looking forward to supporting your success as you dig in further.

Thank you so much for the 5-star rating! We're thrilled to be part of your marketing stack and helping you drive results.

Really appreciate the 5 stars! It's great to know you're happy with Omnisend.