Omnisend Email Marketing & SMS
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Honestly in have only started using omnisend for the past month or two now and being new to email marketing I had no clue what to do, but this has made it straight forward to grasp. If your also struggling thankfully there are videos on YouTube with the omnisend channel that usually have step by step videos on different work flow email automation and other tips and tricks and also covering new updates or features the app may have updated/added. Also to be able to see the analytics in a sense of how many people opened your email weather this was a campaign and orders resulted from that email and to have it easily connected to shopify is amazing and one of the best parts about it. It makes being a small business owner so much easier especially if you are just starting out. As I said I've not used it very long at all but for now i am defiantly going to continue to keep using them and i might update this review later on in the future if i feel like I have something else i need to add.
Welcome to Omnisend! It's great to hear the platform and resources made email marketing feel manageable right from the start. The Shopify connection keeps things simple so you can focus on results instead of setup. Looking forward to supporting you as you continue to scale!
Really great app for emailing!
Thank you! Great to hear it's hitting the mark for you.
The best platform EVER! I have been using Omnisend for a number fo years now and I have always been so impressed with the platform. When I have experienced a little issue (which has been probably once in this time I have been using the platform) they have been incredibly helpful in getting it resolved for me. Thank you Omnisend, I can't tell you how much time you save me in building emails (because its so easy) and how much you have helped grow my business. Thank you!
This really means a lot, thank you! Knowing we've been a reliable part of your business for years and helped you save time while growing is exactly what we're here for. Thanks for trusting us year after year.
I recently switched to Omnisend from a different platform and I've already noticed a huge improvement! The automations are so complete, the support has been really good and they have a very comprehensive library of resources and tutorials so you don't get lost. No complaints :)
So glad you're seeing improvements already! Strong automations make a real difference, and having solid support plus resources at your fingertips means you can move faster. Thanks for trusting us with the switch.
I’ve been using Omnisend for my Shopify store since mid-2023, scaling my business and upgrading my plans as we grew. Like any complex software, there are occasional technical hiccups or features you wish worked slightly differently, but what truly sets Omnisend apart is their phenomenal customer support. Recently, I had some complex concerns regarding my account, UI, and some specific workflows. Instead of giving me generic copy-paste replies, the support team (huge shoutout to Mariia, Eduarda, Kayque, and Emna!) actually listened, escalated my case, and worked with me to find a solution that proved they genuinely value long-term, loyal customers. The automations are powerful, the email builder does the job, but knowing there are real, empathetic humans behind the chat who care about your business makes all the difference. Highly recommended for any serious e-commerce brand that wants a partner, not just a tool.
Thank you for sticking with us through your growth journey since 2023! We'll make sure Mariia, Eduarda, Kayque, and Emna see your kind words. You're right that real support makes all the difference when you're scaling, and we're genuinely invested in seeing your store continue to succeed.
We had a complex technical setup involving multiple domains (.de and .com) and custom Shopify Flows. Johnny from the support team was incredibly patient and professional. He helped us debug the logic and verify our DNS settings until everything worked perfectly. The 24/7 support is a game-changer for international stores. Highly recommended!
Thanks so much for the kind words about Johnny! Complex technical challenges like yours are exactly where our support shines, and we're glad he stuck with you until it all clicked. That 24/7 access really does make a difference when you're managing international operations.
I will update this after I figure everything out. But I have to say Omnisend's support team are truly incredible and that alone so far is a game change for a first time entrepreneur fake-it-till-ya-make it one-woman team. The Flow looks less intimidating that the horrenfous Shopify flow already!
This is awesome to hear, especially as a one-woman team getting things off the ground. When you're doing it all yourself, having support that actually helps makes all the difference. We designed everything to be approachable so you can focus on growing your business. Excited to see where you take things as you keep growing!
I just want to say that Beran was AMAZING!!!! Ironically, but fortunately I was able to speak with Beran again tonight for a different issue. And just like in the past....well, lets just say he superseded what he did the other day. Let me tell you that he was GREAT the last time, but tonight he was Super-Fabulous!!!! He was very attentive. Answered all of my questions and made sure that before we got off of the phone that my issue had been resolved. He even sent me a short video to walk me step by step for additional assistance. Thank You Again Beran....You ROCK!!!!
We might need to print this one out and frame it! Beran really does go above and beyond, and that video walkthrough shows how committed he is to making sure everything clicks for you. When support works this well, it frees you up to focus on what matters most, running your business. Thanks for sharing this with us!
Omnisend is very user friendly.
We appreciate that! A user-friendly experience means you spend less time figuring things out and more time driving performance. Glad it's working well for you!
Very intuitive platform. They leave up to their value prop which is quick setup and ease of use with all the neccessary functionalities needed for e-commerce. Thanks!
Thanks for sharing this! It's exactly what we aim for: intuitive tools that work right out of the box so you can focus on growing your business instead of wrestling with setup. Excited to keep supporting your success!
GREAT EMAIL MARKETING APP
Thanks so much! Really appreciate you taking the time to share. Excited to support your email marketing success as you grow!
Great app, I really like it! Thiago was there to answer my question quickly and I really appreciate it. I also like their webinars, they are very useful and fun. The only thing that I would like to be added is sending SMS campaigns based on my subscriber's time zone instead of mine, and I hope this will be added in the near future.
We really appreciate this! Thiago and the team will be happy to know their support made a difference, and we're glad the webinars are hitting the mark for you. On the timezone SMS feature, we hear you, and our product team keeps track of requests like this as we plan what's next. Thanks for taking the time to share that with us, and we're excited to keep supporting your success!
Great tool!
Really appreciate that! It's always rewarding to hear Omnisend is hitting the mark. Wishing you all the best as you scale your business 🚀
Thanks for the 5 stars! We're here whenever you need us, and we're excited to support your success.
After connecting to this provider and working with one of their agents I was able to resolve my problem within minutes. We look forward to a successful experience using this email marketing provider.
Minutes, not hours, that's what we aim for. 🙌 Thanks for the kind words about our support team. Excited to see what you build with your email marketing now that you're all set up!
Mathias was absolutely Phenomenal!! Patient, kind and easy to understand. I had no clue what I was doing, but Mathias kindly and patiently took me all the way to finish line. I wish I could give him a hug. LOL I hope to chat with him again, but he was truly amazing, removing my- self-doubt as he boosted my confidence, and truly got me excited for what's next! He should be commended...
We absolutely love hearing this, and Mathias will too! He's incredible at what he does, and knowing he helped you go from uncertain to confident and excited means everything to us. You're all set now, and we're confident you'll see strong results. Thanks for trusting us to support your journey, here's to a successful launch!
Just a heads up — DO NOT USE THIS APP They promote one price to download the app and another price to send texts/emails, which sounds fine… BUT they later charge $500/month to keep the app active and up to $1,200 to send texts/emails. That was not disclosed in the original pricing, so please be careful before committing! Their response is a lie FYI
Thank you for taking the time to share your experience and for flagging your concerns. We understand how frustrating it can feel when pricing doesn’t match your expectations, especially if it seems unclear at the start. We want to clarify that Omnisend does not charge a flat mandatory $500 monthly fee just to keep an account active. Our pricing is based on the selected plan tier and usage, including contact count and optional add-ons such as SMS. From what we can see, you were using a plan subscription alongside additional SMS credits purchased separately. While this setup is available, it is not always the most cost-effective option, and we understand how this could lead to higher-than-expected charges if not optimized. After reviewing your account, we found that your charges have remained consistent throughout your billing cycle, with no unexpected increases. That said, we genuinely want to help clarify any confusion and make sure your plan works for your business. Our support team has reached out to you directly to review your billing in detail and explore options to optimize your pricing setup based on your actual usage.
We've been very happy with Omnisend. Creating email campaigns are easy and the support team, especially Eduarda, have gone above and beyond to help us with navigating the site.
Thank you for the kind words. We’re glad Omnisend makes creating email campaigns easy and that our support team could go the extra mile to help you navigate the platform. Making things simple and dependable so you can focus on growing your business is exactly what we aim for.
Opened up our second store and the first app I installed in the new store is Omnisend.
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