All reviews

Rating Breakdown

  • 5
    89% (5,329 ratings)
  • 4
    5% (297 ratings)
  • 3
    1% (45 ratings)
  • 2
    1% (44 ratings)
  • 1
    3% (207 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 27, 2024

Kayque and Deniz were super helpful!!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're thrilled to hear that Kayque and Deniz were able to provide you with great assistance. We're here to help whenever you need, so don't hesitate to reach out again if you have any more questions or require further support.

5 / 5 Share

Aug. 27, 2024

Muy buena App, fácil y rápida, y super intuitiva

Using app

23 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're delighted to hear that you find the app to be good, easy to use, fast, and intuitive. We appreciate your feedback and are here to continue providing a positive experience. If you need any further assistance, please don't hesitate to reach out. ¡Gracias por elegir Omnisend!

5 / 5 Share

Aug. 27, 2024

Customer support is very helpful and fast. Dilara really helped me with any questions I had and made setting up everything very easy.

Using app

19 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're glad to hear that Dilara was able to provide you with helpful and fast support, making the setup process easier for you. We're committed to continuing to offer great customer support whenever you need it. If you have any more questions or require further assistance, please don't hesitate to reach out. We're here to help!

1 / 5 Share

Aug. 26, 2024

crappy app, suspended my account for no reason and no emails have been going out for lord knows since when.

Using app

7 days

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for sharing your feedback. We apologize for any inconvenience and frustration caused by the suspension of your account. As communicated by our senior agent, following a detailed audit by our Compliance team, we regretfully had to suspend your account in adherence to our Anti-Spam Policy and Terms of Service. These policies are in place to ensure the safety and security of all our users. This decision is final, and we are unable to reinstate your account. We understand this may be disappointing and are truly sorry for any disruption this has caused. If you have any further questions or need additional clarification, please feel free to respond to the email from our senior agent. Thank you for your understanding.

5 / 5 Share

Aug. 25, 2024

I LOVE this app. I am new to this world and this app is so user friendly and the support team is always available, very helpful and kind. I am excited grow my business with Omnisend!

Store

BAESKIN

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your enthusiastic review! We're thrilled to hear that you love Omnisend and find our app user-friendly and our support team accessible and helpful. We're excited to be a part of your journey and look forward to supporting your business growth. If you need any assistance or have further questions as you explore more features, we're always here to help!

5 / 5 Share

Aug. 25, 2024

I have just downloaded the app today and created my first ever newsletter for email. For someone who is more artistic than technical, I found it relatively easy to use. As an example, I have been trying to do an email newsletter for 2 days on lots of different apps and was almost giving up. I found them either too difficult or the speed was too slow and connections were jumping. So based on this, I would highly recommend Omnisend.

Using app

About 7 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for sharing your experience! We're so pleased to hear that you found Omnisend easy to use for creating your first email newsletter, especially after the challenges you faced with other apps. We're thrilled that our platform could meet your needs where others didn't, and we appreciate your recommendation. If you have any questions or need further assistance as you continue to explore more features, please don't hesitate to reach out. We're here to help make your email marketing efforts a success!

5 / 5 Share

Aug. 24, 2024

Saleh was the best! he was extremely kind, patient and helpful. I haven't experienced anyone help out quite as much as Saleh did. He 100% needs to be recognized for this as he saved omnisend a customer since we were exploring other options to find what we needed. Saleh let me know that I can get it done with omnisend.

Using app

Almost 5 years

Total reviews

3

Average rating

3.7

Developer Reply

Hello there, Thank you for your glowing review! We're thrilled to hear about your exceptional experience with Saleh. His dedication to providing kind, patient, and helpful support is exactly what we strive for. It’s wonderful to know that his efforts have reinforced your decision to stay with Omnisend. We will certainly recognize Saleh for his outstanding service. Thank you for sticking with us, and if you need any further assistance or have more questions, we're always here to help!

5 / 5 Share

Aug. 24, 2024

I'm new to Omnisend and read the documentation and watched a few videos but I had issues trying to combine discounts and understanding how to manage them. I contacted support late on a Friday afternoon not expecting a response right away and Eduarda replied to me and provided the solution in one response! Very happy so far and the quick, professional support, is great!

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Hello there, Thank you for sharing your experience as a new user of Omnisend! We're delighted to hear that Eduarda was able to assist you promptly and effectively, even late on a Friday. It's great to know that our support team's quick and professional response made a positive impact. We’re committed to providing excellent service, and we're glad you're happy with your experience so far. If you have any more questions or need further assistance, we're here to help!

5 / 5 Share

Aug. 24, 2024

I recently encountered a technical issue while trying to set up my sender domain for my CS email address. To my surprise, even though it was the weekend, the customer service agent (Sila) quickly stepped in and assisted me. She were incredibly responsive and knowledgeable, guiding me through the entire process and ensuring that my issue was resolved promptly. I am truly impressed with the level of support Omnisend provided, especially considering the timing. Thank you for going above and beyond to help your customers. I give it 5 stars! Keep up the great work!

Using app

3 months

Total reviews

7

Average rating

5.0

Developer Reply

Hello there, Thank you for your wonderful review and the 5-star rating! We're so pleased to hear about your positive experience with Sila and the support you received over the weekend. Our team is dedicated to providing help whenever it's needed, and it's great to know that Sila was able to guide you through the setup process efficiently. We appreciate your kind words and are here to continue supporting you. Thank you for choosing Omnisend!

5 / 5 Share

Aug. 23, 2024

Excellent customer service and very knowledgeable.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your feedback! We're thrilled to hear that you had an excellent experience with our customer service team and found them to be knowledgeable. We strive to provide the best support possible, and your satisfaction is our top priority. If you need any further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

Aug. 23, 2024

Fantastic app very easy to use and would definitely recommend. The insights are also amazing.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're thrilled to hear that you find the app easy to use and are impressed with the insights it provides. Your recommendation means a lot to us, and we're glad you're enjoying your experience. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

Aug. 23, 2024

Great assistance from Maria via the online chat. She answered my question and directed me to an online article where I could learn more the Product Picker Tools. Happy with the online chat service.

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're delighted to hear that Maria provided you with great assistance through our online chat service and that she could direct you to further resources. We're glad you're happy with the service and hope you find the Product Picker Tools useful. If you have any more questions or need further help, don't hesitate to reach out. We're here to support you!

4 / 5 Share

Aug. 22, 2024

SIMPLE AND EASY

Using app

3 days

Total reviews

1

Average rating

4.0

Developer Reply

Hello there, Thank you for your review! We're glad to hear that you find our platform simple and easy to use. If there's anything more we can do to enhance your experience, please let us know. We're here to help!

5 / 5 Share

Aug. 22, 2024

Dilara was extremely helpful with assisting me with understanding automations + form features. Not only was Dilara super kind and patient but she took the time to listen to what I needed help with and solved the problem the first time around. Step by step easy video response. straight forward. Customer service was serving. Looking much more forward to using ominsend to maximize and set up a solid framework for my business back end. Thank you Kindly. Dilara

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your thoughtful review! We’re so pleased to hear about your positive experience with Dilara and how she effectively assisted you with understanding automations and form features. It's great that her kindness, patience, and clear video response helped you feel more confident about using Omnisend to enhance your business operations. We look forward to continuing to support your journey towards setting up a solid framework for your business. Thank you for choosing Omnisend!

1 / 5 Share

Aug. 22, 2024

I recently downloaded this app for my Shopify website Email Marketing. I have been requesting a demo of the app with no response. I sent several emails asking for help setting up the app no response. I am now thinking of deleting the app and finding an email marketing app with better access to support. if anyone has any suggestions please feel free to let me know thanks.

Using app

About 1 month

Total reviews

3

Average rating

3.3

Developer Reply

Hello there, Thank you for sharing your experience, and I'm sorry to hear about the difficulties you've encountered in accessing support. I understand how important it is to feel supported as you set up your email marketing tools. We do not offer a demo period; however, we provide a comprehensive free plan that allows you to explore all the features of Omnisend without any time limit. With our Free plan, you can send up to 500 emails to 250 contacts, utilize Automation features, send 60 international SMS messages (one-time usage), and use 500 push notifications per month. This plan also includes access to third-party app integrations, unlimited segmentations, signup forms, and user seats in your account—no credit card required. For a detailed overview of what each subscription plan offers, please visit this link: https://www.omnisend.com/pricing/. A senior representative has reached out to provide detailed guidance on setting up and making the most of these features. Please check your emails for further instructions, and do not hesitate to respond for more personalized support. We're here to ensure you have all the tools and assistance you need to succeed with Omnisend. Thank you for your patience and understanding.

5 / 5 Share

Aug. 21, 2024

Kayque has been very helpful, im not very savvy when it comes to online marketing and the back end of my website, but he was able to assist me step by step to get what I needed done.

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for sharing your experience! We're glad to hear that Kayque was able to assist you step by step, making the process easier for you. If you have any more questions or need further assistance, we're just a message away. Here to help anytime!

5 / 5 Share

Aug. 21, 2024

awesome and quick help, Didem was very competent and helpful. I looked for a solution for long time which he solved in one mail. Great service!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're delighted to hear that Didem provided quick and competent assistance, solving your issue efficiently. We're glad to have been able to provide you with great service. If you need any more help in the future, just let us know—we're here for you!

5 / 5 Share

Aug. 21, 2024

Easy-to-use, Didem from support was so helpful in helping us troubleshoot Domain Authentication issues.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Hello there, Thank you for the wonderful feedback! We're thrilled to hear that Didem was so helpful in resolving your Domain Authentication issues. If you have any more questions or need further assistance, feel free to reach out. We're here to help!

5 / 5 Share

Aug. 20, 2024

I recently contacted the Omnisend support team and was thoroughly impressed. They responded quickly, understood my issue right away and provided clear, effective guidance. The team was not only knowledgeable but also patient. Their dedication to customer satisfaction truly stood out.

Using app

Over 5 years

Total reviews

6

Average rating

5.0

Developer Reply

Hello there, Thank you for sharing your positive experience! We're delighted to hear that our support team provided you with quick and effective assistance. Your satisfaction is our top priority, and we’re glad to know that their knowledge and patience made a difference. If you need any further help, just let us know!

5 / 5 Share

Aug. 19, 2024

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for the 5 stars review! We’re thrilled to hear that you’re satisfied with Omnisend. If there’s anything more we can do for you, just let us know!