Omnisend Email Marketing & SMS
Drive sales with email marketing, newsletters, SMS, and popups
Rating
4.7
feedback
2,934
chart
#92
All reviews
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Nov. 15, 2025
Nov. 15, 2025
VERY Happy So Far! I recently launched my ecommerce store and was on the fence about Omnisend VS. Klaviyo. Everywhere you look online says Klaviyo dominates for ecommerce, especially with segmentation, so I was leaning towards that at first. I ended up installing BOTH and worked with them simultaneously to see for myself before I committed either way. It was extra work, but I'm glad I did it because it was obvious that Klaviyo by comparison is very klunky to use, the interface and navigation is not very intuitive, and it's certainly not user friendly (especially if you're a novice). So I abandoned that and kept on with Omnisend. I successfully set up and integrated all (shopify, unique domains, meta ad account (lead ads forms), tags, segments, automations, emails, sms, etc. etc.). As of 4 days ago I launched and everything is humming along nicely! It was all very easy to navigate and figure out. The tutorials and help articles are spot on. And from what I can see so far, the "granular segmentation" is rather robust. Admittedly my need is not super complex, but from where I sit, Omnisend's capabilities are far from basic or limited. I'm going to start adding push notifications to my automations next. My only 2 critiques are 1. you have to manually integrate Captcha for forms, where Klaviyo has it built in. and 2. The way that splits are affected by trigger changes is not entirely clear (as in, what constitutes "redefining" a split successfully.. do you need to delete and redo? Can you just click "update" on the split?).. there should be a visual cue to help you see if a split is currently impacted (e.g. red shading or checkmark). Perhaps those 2 are something Omnisend can improve on. THAT aside, I'm VERY pleased with my decision to go with Omnisend so far! THANKS Omnisend!
Thank you for sharing such a detailed and thoughtful review. We’re glad the side-by-side comparison helped you find a platform that feels intuitive, powerful, and aligned with your needs. It’s great to hear the setup, tutorials, and segmentation tools supported a smooth launch for your store. We appreciate your notes about Captcha and split behavior, clear guidance and visual cues are important, and feedback like yours helps us continue refining the experience. We’re grateful you chose Omnisend and look forward to supporting your growth as you expand your automations and channels.
Nov. 14, 2025
Five stars! Thanks for trusting us to help fuel your growth.
Nov. 13, 2025
This is the worst app I've ever seen—they banned my account for no reason whatsoever. If I could, I wouldn't give them even one star.
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must have felt. At Omnisend, we take compliance with our Anti-Spam Policy very seriously to ensure that all users operate in line with industry standards and regulations. This is a key part of maintaining a safe and effective email marketing environment for everyone. When an account is found to be in violation of this policy, our Compliance team is required to take action, which may include suspending the account. While we’re unable to share specific details about individual evaluations, we hope that reviewing our Anti-Spam Policy provides more clarity on how these decisions are made and why they’re necessary. You can find our Anti-Spam Policy here: https://www.omnisend.com/anti-spam/
Nov. 13, 2025
Thanks for the love! We’re here to help you keep growing strong.
Nov. 13, 2025
Thanks for the stars! Excited to keep supporting your growth.
Nov. 13, 2025
Really good
“Really good” makes our day really good too! 😄
Nov. 13, 2025
Really helped with abandoned carts! already seen improvements thank you!
Thank you for the feedback — we’re glad to hear the abandoned cart automations are already making an impact. We’re here to help you keep that momentum going.
Nov. 12, 2025
Thanks for the 5 stars — here’s to growing your business with confidence!
Nov. 12, 2025
its a amazying app for us
Thank you for the kind words — we’re glad Omnisend is making a positive impact for your team. We’re here to keep supporting your growth every step of the way.
Nov. 11, 2025
Nov. 11, 2025
Appreciate the 5-star boost — we’ll keep working hard to earn it! 🚀
Nov. 10, 2025
Its very user friendly and the free version really allows you to get organised before launching as it has all the features you need, payment comes in as people do. The live help box can be a real live person which makes all the difference. Very helpful too. Thanks
Thank you for your thoughtful feedback. We’re thrilled our free version helped you prepare for launch and that our live support team made a difference. We’ll keep focusing on features and services that help you grow smoothly.
Nov. 10, 2025
Amazing customer service from Emma and Baka! They reply incredibly fast and incredibly detailed, which makes navigating super easy!
We really appreciate your feedback! Emma and Baka pride themselves on providing fast, thorough support so you can stay focused on what matters most. We’re thrilled to know their help made your experience seamless.
Nov. 10, 2025
Strong automation capabilities for abandoned cart recovery (one of your key goals) Good segmentation features to target different customer groups SMS integration alongside email for comprehensive campaigns
Thank you for highlighting what matters most! We’re thrilled our automation, segmentation, and SMS + email integration are helping you reach your goals. We’ll keep refining every feature to support your growth and make your campaigns even more powerful.
Nov. 10, 2025
Nov. 10, 2025