Omnisend Email Marketing & SMS
All reviews
Review RSS feed
I am generally not good at setting up anything technical but was very relieved to find 24/7 chat support with Omni Send. I ran into some small issues (they seemed big to me) during set up and they helped me right through. I didn't have to watch 10 videos or go to an FAQ. An actual, competent person helped me right through! For that alone, I highly recommend.
Thank you for sharing your experience. We’re glad our 24/7 chat support could guide you through setup and help resolve issues quickly, without adding extra complexity. Making onboarding clear and accessible is an important part of helping you move forward with confidence.
Thank you for the 5-star rating, we’re glad Omnisend is supporting your marketing and helping you move forward with confidence.
The response time was immediate and they helped me resolve my issue within a few minutes. He was patient and thorough.
Thank you for sharing your experience. We’re glad our support team could respond quickly and resolve the issue efficiently. Providing timely, thorough assistance helps keep your work moving forward without delays.
We appreciate the 5 stars! It’s great to know Omnisend is delivering value as your business continues to grow.
We appreciate the 5 stars! It’s great to know Omnisend is delivering value as your business continues to grow.
Today is the first time I've needed support and only a few minutes after having submitted my enquiry, a support theme collaborator has immediately answered in a promptly and very effective way. The issue has been solved in quick time and I couldn't be more satisfied. So glad to having subcribed for this tool, can't wait to start using it. Thanks Omnisend
going good so far
Thanks for the quick note. We are glad things are going well so far and that the experience has been positive. We are here to support you as you continue building and improving results.
Great customer service - had an issue and it was resolved promptly.
Appreciate you calling this out. It is good to hear our team was able to resolve the issue promptly and get you back on track. We are here to provide steady support as you continue to move forward.
Appreciate the rating! We’re here to support your next stage of growth.
Thanks for the 5 stars! ⭐ We’re glad to be part of your growth.
Omnisend has been a good choice for my new brand. I used Klaviyo for a previous brand and I wasn't a fan of the interface or prices. Klaviyo ghosted me once I signed up for their service so that was the last straw for me. Omnisend support has been responsive and helpful. It's pretty easy to set up emails and forms like spin the wheel email capture forms.
We appreciate you taking the time to share your experience. Moving from Klaviyo and finding Omnisend easier to work with is valuable feedback. We are glad setup has felt straightforward and that support has been responsive when you needed help. Helping teams launch efficiently and stay supported as they grow is a priority for us.
Excellent support service and the app itself.
Really appreciate you sharing this. It is great to hear the app delivers a strong experience and that our support team meets expectations when it matters. We value your trust and are glad to support your continued success.
They are the very best at ESP, hands down!
We truly appreciate that recognition. Hearing that Omnisend stands out as the very best ESP reinforces the value of the experience you are getting. Thank you for the confidence and for choosing us as your long-term partner.
Excellent! Customer service responded very promptly, and we finally resolved the issue.
Thanks for letting us know. Quick responses and clear resolutions matter, so it is encouraging to hear the team could support you promptly. We appreciate your feedback and are happy to be a reliable partner moving forward.
Really easy to use, but with so many brilliant options. You are guided by the software so it feels simple and seamless - even when using it for the first time. Highly recommend.
Thanks for taking the time to leave this feedback. Ease of use paired with powerful features is exactly what we aim for, especially for first-time use. Knowing the experience felt seamless helps confirm we are supporting real performance and growth. We are here to keep things running smoothly as you scale.
We appreciate the 5 stars! Great to know the platform is delivering value as you continue to grow.
Support were very helpful and patient
Thank you for sharing this, we’re glad our support team was helpful and patient as you worked through things. We’re here to keep your marketing running smoothly as you grow.
Emma from customer support was incredibly helpful and patient — truly outstanding! Thank you so much for all your help and for making it so easy to take screenshots and navigate to Omnisend. An amazing experience overall. Highly recommended!
Thank you for the wonderful feedback. We’re glad Emma was able to guide you through everything with clarity and patience, we’ll make sure she hears your kind words. It’s great to know the experience felt smooth and supportive as you continue building your marketing with Omnisend.
So far so good! Always able to get help when I need it. The AI can help me set up most things. And if I get stuck there is always a human available to fix any problems.
Thank you for sharing your experience. We’re happy the platform feels smooth so far and that both our AI and human support are making your setup and problem-solving easier. We’re here to keep supporting your growth every step of the way.
Thank you for the 5-star rating, we’re glad Omnisend is supporting your marketing as you grow.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.