All reviews

Rating Breakdown

  • 5
    89% (5,340 ratings)
  • 4
    5% (297 ratings)
  • 3
    1% (45 ratings)
  • 2
    1% (45 ratings)
  • 1
    3% (207 ratings)
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5 / 5 Share

July 28, 2024

We've been using Omnisend for a few weeks now, and so far have been very happy with its capabilities. It does everything we need, and is much more affordable than Klaviyo. Support is fast and – more importantly – human. In particular, Dilara has been very helpful. Thanks Omnisend team – looking forward to growing alongside you!

Using app

12 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're thrilled to hear that Omnisend is meeting your needs and providing good value compared to other platforms. It's great to know that our support team, especially Dilara, has been responsive and helpful. We appreciate your enthusiasm and are excited to support your growth. If you have any questions or need further assistance as you continue to use our platform, please don't hesitate to reach out. Thank you for choosing Omnisend, and we look forward to growing together!

5 / 5 Share

July 27, 2024

It integrate pop up and email automation, great app! Thank a lot to Saleh!

Store

Orangme

Using app

6 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your review! We're glad to hear that you appreciate the integration of pop-up and email automation features in our app. It's wonderful to know that Saleh was able to assist you effectively. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 26, 2024

Very useful and powerful tool. Support is fantastic. Maria was able to guide me through the issue with domain setup and resolve it.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're pleased to hear that you find Omnisend to be a useful and powerful tool, and that you had a fantastic support experience. It's great to know that Maria was able to effectively guide you through your domain setup issue and resolve it. We're here to continue providing excellent support whenever you need it, so don't hesitate to reach out if you have any more questions or require further assistance. Thank you for choosing Omnisend!

5 / 5 Share

July 26, 2024

Omni send is truly the best email workflow platform and has helped my business grow to new heights. The support is incredible, I was guided by Kayque on how to set up exactly what I needed for an email sales campaign workflow within an hour and now I have sales rolling in like crazy. Thank you.

Store

Aega

Using app

6 months

Total reviews

5

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're thrilled to hear that Omnisend has been instrumental in growing your business and that you've found our platform to be the best for your email workflow needs. It's great to know that Kayque provided exceptional support and helped you set up your email sales campaign workflow efficiently. We're delighted that your sales are flourishing, and we appreciate your acknowledgment. If you need any further assistance or have more questions, please don't hesitate to reach out. We're here to help and ensure your continued success!

5 / 5 Share

July 25, 2024

I was encountering some issues with the domain set up and Omisend team Dilara and Eduarda are amazing and very dedicated to help me out. The issue i was facing has something to do with Godaddy which takes longer than expected to solve but both of them were supporting me the whole way with very clear instructions and patience. Highly recommended!

Store

LITOOC

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello there, Thank you for your review and the high recommendation! We're glad to hear that Dilara and Eduarda from the Omnisend team provided dedicated support during your domain setup issues. It's great to know that their clear instructions and patience made a significant difference. We appreciate your patience and are here to continue supporting you whenever you need assistance. Thank you for choosing Omnisend!

5 / 5 Share

July 24, 2024

Definitely recommend. We have been using Omnisend for almost 3 years and love it. They have continued to make improvements and their support is quick, helpful and human rather than bot. Most recently Maria helped us work through an issue.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review and recommendation! We're delighted to hear that you've been satisfied with Omnisend for nearly three years and appreciate our continuous improvements. It's great to know that our support team, including Maria, has been quick and helpful in assisting you. We value your continued trust and look forward to supporting your future needs. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 24, 2024

Kayque and the team were great to work with. Thank you!

Using app

Almost 2 years

Total reviews

2

Average rating

4.5

Developer Reply

Hello there, Thank you for your feedback! We're thrilled to hear that Kayque and the team provided great support. We appreciate your gratitude and are here to continue assisting you whenever you need us. Thank you for choosing to work with us!

2 / 5 Share

July 24, 2024

This used to be one of my favorite email apps - until they stopped providing customer service that's not an AI bot.

Using app

2 months

Total reviews

1

Average rating

2.0

Developer Reply

Hello there, Thank you for sharing your feedback. We apologize for any inconvenience and frustration you've experienced with our customer service. We understand how important it is to receive timely and personalized support. Our AI bot is designed to handle simple and basic questions to provide quick assistance, but we realize that sometimes you need more than that. Please know that our customer support agents are available 24/7 to assist you with any complex issues. You can always ask the AI bot to connect you with a human, and our team will be ready to help. A senior agent has reached out to you to ensure your concerns are addressed promptly. We truly value your feedback and are committed to improving your experience with our service.

5 / 5 Share

July 24, 2024

Great support! Showed me exactly what was needed.

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're glad to hear that you received great support and found exactly what you needed. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 24, 2024

I am using Omnisend since around 4 months now and I can only highly recommend it. I find the user interface very friendly and intuitive. Very important for me is a complete and up-to-date documentation, which is also easily searchable - these are all qualities of the excellent knowledge base / help center of Omnisend. I find the pricing absolutely fair for the value Omnisend provides. I had to contact support only 1 time so far and they were very fast to answer and extremely helpful, providing a solution to the issue very fast. Thank you Kayque and Dilara for your prompts replies and help!

Using app

4 months

Total reviews

6

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're delighted to hear that you've had a positive experience with Omnisend over the past four months and appreciate the user-friendly interface and comprehensive documentation. It's great to know that our pricing feels fair for the value provided and that our support team, including Kayque and Dilara, was quick and helpful when needed. We're here to continue providing excellent service, so if you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Omnisend!

5 / 5 Share

July 24, 2024

While i find Omnisend to be expensive, the support you receive is second to none. You speak with real humans via email and they are tremendously helpful. I just had a Domain query that was handled professional and quickly by Maria. Huge thanks!

Using app

Over 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We appreciate your feedback regarding the pricing and are delighted to hear about your positive experience with our support team. It's great to know that Maria provided you with professional and quick assistance with your domain query. We're committed to offering exceptional service and are glad to have met your expectations. If you need any more help or have further questions, please don't hesitate to reach out. Thank you for choosing Omnisend!

5 / 5 Share

July 24, 2024

I have always like Omnisend and have used their software for years. It just works great and very intuitive. I needed help with verifying my sender email and Dilara was very knowledgeable and helpful. Top notch service from Omnisend and Dilara! MideastGrocers.com

Using app

About 4 years

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're thrilled to hear that you've had a positive long-term experience with Omnisend and find our software intuitive and effective. It's great to know that Dilara was able to assist you knowledgeably with your sender email verification. We're proud to provide top-notch service and appreciate your recognition. If you need any further assistance or have additional questions, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 23, 2024

The Omnisend customer service team, represented by Baarath and Eduarda, provided excellent assistance. They promptly addressed my issues and found a solution in a timely manner. I'm very satisfied with their service.

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're delighted to hear that Baarath and Eduarda from our customer service team were able to provide you with excellent assistance and promptly resolve your issues. Your satisfaction is our priority, and we're pleased to have met your expectations. If you need any further assistance or have more questions, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 23, 2024

Using app

Over 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Hello there, Thank you for the 5-star review! We're thrilled to receive such high praise. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 23, 2024

I was having trouble with an automation email and Baarath was super responsive and helpful in supporting me to quickly make everything work again!

Using app

About 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're glad to hear that Baarath was super responsive and helpful in resolving your issue with the automation email. We're committed to providing prompt and effective support to ensure everything works smoothly for you. If you need any further assistance or have more questions, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 22, 2024

I have been loving Omnisend for all my automated emails and newsletters and their pricing is affordable. Their support is amazing, always able to solve my problem or at least find a work around. I chatted with Deniz today and he promptly solved my issue for me.

Store

Lahay

Using app

10 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're delighted to hear that you've been enjoying using Omnisend for your automated emails and newsletters and find our pricing affordable. It's great to know that our support team, including Deniz, has been consistently helpful in resolving your issues promptly. If you ever need further assistance or have more questions, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 22, 2024

I must say I am super impressed with Omnisend, and I am so glad I chose them for my email marketing! I'm not very good with technology and was having an issue connecting my account to my domain. Kayque was very helpful (and patient!) and stayed with me until I got it all figured out! Great company, great product, and great customer service!

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're delighted to hear that you're impressed with Omnisend and pleased with your decision to choose us for your email marketing needs. It's great to know that Kayque provided helpful and patient support, ensuring you could successfully connect your account to your domain. We're proud to offer great products and customer service, and we look forward to continuing to support your marketing efforts. If you need any further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 22, 2024

Fantastic app! What's as important is the support and you get the top quality support here. Johnny from Omnisend was of great help and a pleasure to work with. Thank you again!

Store

VIRSŪ

Using app

16 days

Total reviews

2

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're thrilled to hear that you find the app fantastic and are equally impressed with the quality of support you've received. It's great to know that Johnny was able to provide you with helpful assistance and made your experience a pleasant one. We appreciate your gratitude and are here to continue offering top-quality support whenever you need it. Thank you for choosing Omnisend!

5 / 5 Share

July 21, 2024

Great customer support - fast response.

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're thrilled to hear that you experienced great customer support with fast responses. If you need any further assistance or have more questions, please don't hesitate to reach out. We're here to help!

1 / 5 Share

July 20, 2024

trash app, i will be switching to klavyio or something else. I currently have this for 3 stores but today was the breaking point. They always require some type of domain email verification and their support is garbage. Claim to reply in under 10 minutes but don't. DO NOT OVER PAY FOR THIS email provider, they are terrible.

Using app

Almost 6 years

Total reviews

9

Average rating

2.4

Developer Reply

Hello there, Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you’ve experienced with our service. We understand how critical timely support and reliable functionality are for your business. The domain verification issue you’re encountering is related to having multiple SPF records on your end. To resolve this, please merge the records into one and delete the extras, as our agents have advised. A senior agent has already reached out to you to address your request and provide further assistance. We strive to respond as quickly as possible and regret that we did not meet your expectations in this instance. We are committed to resolving this matter and improving your experience with our service. If you need any additional help, please respond to the email from our senior agent. Thank you for your understanding and patience.