Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
5,980
chart
#44
All reviews
Rating Breakdown
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July 20, 2024
Great support, had an issue with one of my templates. Maria responded quickly and fixed issue without hesitation.
Hello there, Thank you for your review! We're pleased to hear that Maria provided great support and resolved the issue with your template quickly and efficiently. If you encounter any more challenges or have further questions, please don't hesitate to reach out. We're here to help!
July 20, 2024
Ive had some issues with sending emails and Sila was a fast and a great help. Thanks!
Hello there, Thank you for your review! We're glad to hear that Sila was able to assist you quickly and effectively with your email issues. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
July 18, 2024
Great customer service!
Hello there, Thank you for your review! We're delighted to hear that you had a great experience with our customer service. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
July 18, 2024
Had a brief contact with Dilara with Omnisend's customer service team. The issue involved an error message and it was fairly complex. Dilara was able to diagnose and solve my problem in just a few minutes. The Omnisend customer service team was very responsive and fast. would recommend
Hello there, Thank you for your review! We're thrilled to hear that Dilara was able to quickly diagnose and solve your issue, despite its complexity. We're glad that you found our customer service team responsive and fast. Your recommendation means a lot to us, and we're here to continue providing excellent support whenever you need it. If you have any more questions or require further assistance, please don't hesitate to reach out. We're here to help!
July 18, 2024
Always receive prompt support from the team. Technical issues beyond my skillsets with the domain provider stopped our campaign. Dilara was prompt and specific with what I needed to provide my host provider to get us up and running again. Thanks so much
Hello there, Thank you for your review! We're glad to hear that you received prompt support from our team, especially from Dilara. It's great that she could provide specific guidance to help resolve your issues with the domain provider quickly. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure your campaigns run smoothly!
July 16, 2024
Great so far - sent one campaign and with excellent customer help was able to execute easily. Integration with contact list and website is seamless.
Hello there, Thank you for your review! We're delighted to hear that your experience has been positive so far, especially with the support you received during your campaign execution. It's great to know that the integration with your contact list and website has been seamless. If you need any further assistance or have more questions as you continue to use our platform, please don't hesitate to reach out. We're here to help ensure your continued success!
July 15, 2024
I had trouble to make the automations work properly and assistance was very reactive and helpful. So far, I'm very happy with the service !
Hello there, Thank you for your review! We're glad to hear that our assistance team was responsive and helpful in resolving your issues with the automations. We're committed to ensuring you have a great experience, and it's wonderful to know that you're very happy with the service so far. If you encounter any more challenges or have further questions, please don't hesitate to reach out. We're here to help!
July 13, 2024
App is not working for couple of days, I can't contact with support. Very poor quality.
Hello there, Thank you for your feedback. We apologize for the inconvenience you've experienced with our app and the difficulty in reaching our support team. We understand the frustration this situation has caused and are committed to resolving the issue as quickly as possible. A senior representative has reached out to you to assist with this matter. Please respond to their email at your earliest convenience so we can provide the support you need. We appreciate your patience and understanding as we work to improve your experience with our service.
July 11, 2024
Amazing customer service, they're there to help you every step of the way. So grateful!
Hello there, Thank you for your feedback! We're thrilled to hear that you're pleased with our customer service and that our team has been helpful every step of the way. We're here to support you, and if you need any further assistance, please don't hesitate to reach out. We appreciate your gratitude and are here to continue providing excellent service!
July 11, 2024
Just getting started with Omnisend, and so far it's been a bit rocking getting the everything working properly. I am giving them 5 stars due to their excellent client response. With the issues we've had so far, they've been quick to get answers, and we haven't felt abandoned through the process. I am anticipating good things working with this platform.
Hello there, Thank you for your review and the 5-star rating! We're glad to hear that our client response has been excellent and that you've felt supported throughout the process. We're committed to ensuring your experience improves and that you find great value in working with Omnisend. We look forward to your continued success on our platform, and please remember, we're here to help whenever you need us!
July 10, 2024
easy enough for the average user to work with, easy to understand
Hello there, Thank you for your feedback! We're glad to hear that you find our platform easy to use and understand. We aim to make our tools accessible for users of all skill levels. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
July 15, 2024
UPDATE: No resolution has been reached, and the only pricing you offer is for the quantity of emails and messages sent. Very nice smoke and mirrors response. Omnisend keeps increasing the price of our subscription, hoping we won't notice. Since we don't send out emails monthly, they now charge us $25 a month for sending zero emails. Additionally, we currently don't use their services; we just maintain our subscription to collect emails. Additionally, we placed a hold on the card we were using until we could contact Omnisend. However, we were required to pay our invoice before being able to contact support. This is extremely poor service and reflects the platform's prioritization of greed over customer care.
Good day, Brian! Thank you for updating your review. We apologize if it appeared that your request was ignored. Our senior representative has reached out to you previously with a suggested solution but did not receive a confirmation. Based on your latest update, we have reached out to you again to assist with your issue. For your privacy, we recommend getting back to us via the email sent by our senior representative. This will allow us to address your concerns more effectively without disclosing private details publicly. We appreciate your cooperation and look forward to resolving this matter for you. ------------------------------------------ Original reply: Hello there, Thank you for your feedback. We apologize for any frustration and confusion caused by our billing system. To clarify, our billing system calculates the number of subscribers and non-subscribers in your audience each billing cycle, which determines your price tier. As your audience size has increased, the subscription cost has also increased accordingly. Your account remains active with Omnisend, which is why you continue to incur charges. If you no longer wish to be billed, please ensure you cancel your subscription. A senior representative has reached out to you to discuss this matter in detail and assist you with any further questions or concerns. Please respond to their email at your earliest convenience. We appreciate your understanding and are committed to improving your experience with our service.
July 9, 2024
Great product with exceptional customer service. Will answer any question within minutes. Amazing - especially Alex and Karine ;)
Hello there, Thank you for your review! We're thrilled to hear that you're pleased with our product and exceptional customer service. It's great to know that Alex and Karine were able to assist you promptly. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
July 9, 2024
The interface is perhaps not the most intuitive, but once you get accustomed to the layout and features it proves to be an excellent platform for email marketing. In summary, while Omnisend may initially appear challenging to navigate, its extensive features and capabilities make it a worthwhile investment for anyone serious about enhancing their email marketing efforts.
Hello there, Thank you for your review! We appreciate your feedback on the interface. We're glad to hear that you find Omnisend to be an excellent platform for email marketing. If you need any assistance or have further questions, please don't hesitate to reach out. We're here to help!
July 8, 2024
This product has worked well. The list cleanup was good however do give yourself a little more time on that first campaign to get it out. After that, the sends are easy. Designer is good and Shopify integration works well.
Hello there, Thank you for your review! We're pleased to hear that the product has met your needs effectively, especially with initial setups and subsequent usage. If you need any further assistance or have questions, please feel free to reach out. We're here to help!
July 8, 2024
You guys are so good, especially Dilara, not only beautiful but Cook as well... My Best...
Hello there, Thank you for your kind words! We're thrilled to hear that you've had a positive experience with our team, especially Dilara. We appreciate your feedback and are glad to have been able to assist you effectively. If you have any more questions or need further help, please don't hesitate to reach out. We're here to help!
July 5, 2024
Always quick to respond and easy to navigate but I find it pretty pricey for a small business, so don't send out as any emails as I'd like.
Hello there, Thank you for your feedback! We're glad to hear that you find our service quick to respond and easy to navigate. We understand your concern about pricing, especially for a small business. We strive to offer value that justifies the cost, and we're always looking for ways to better meet the needs of all our customers. If you have any questions or require further assistance, please don't hesitate to reach out. We're here to help!
July 5, 2024
Hello, Perfect service, quick answers. Baarath did perfect job!
Hello there, Thank you for your feedback! We're thrilled to hear that you received perfect service and quick answers. It's great to know that Baarath did an excellent job. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
July 5, 2024
Wouldn't refund me after 2 hours into the subscription and no functions were used. Customer service refuses to contact me.
Hello there, Firstly, I apologize for any inconvenience you may have experienced. We genuinely value our customers and strive to provide the best possible service. I understand your frustration, and I want to clarify that your refund request was not ignored. Our team was actively working to find a workaround to increase your sending limit in the hopes of keeping you as one of our valued customers. However, as per your request, I would like to inform you that a refund was issued on July 5. You should see the funds transferred to your bank account within 5 to 10 days. If you have any further concerns or need additional assistance, please feel free to reach out to us.
July 2, 2024
They are taking advantage of customers. Despite preventing me from sending SMS, they refuse to refund my money. In 2024, paying for email sends is outdated when other services offer unlimited emails with their plans. They won't let me use SMS but won't return my funds either. Diego behaves like a con artist. Initially, when I asked for a refund, he ignored my messages over several days. Later, when I tried sending an SMS out of frustration, he claimed I forfeited my refund eligibility for attempting to use the service. This platform isn't user-friendly; you can't buy SMS credits as needed but must subscribe upfront. If you want to add credits for a specific message, you have to contact their team via chat and wait 4-8 hours for them to charge your card manually. Despite sending an SMS to 21,000 contacts, not one person visited the website, suggesting the message didn't go through. Plus, they don't provide a dedicated toll-free number; instead, they share one with other businesses, leading to confusion among customers receiving messages from multiple sources. Overall, Omnisend is utterly disappointing. Try Postscript instead.
Hello there, Thank you for your detailed feedback. We sincerely apologize for any inconvenience you've experienced. The situation arose due to a high volume of SMS messages sent after a long period of inactivity, resulting in a significant unsubscribe rate. Specifically, more than 48,000 SMS messages were sent in 5 days, which goes against the best practices of SMS marketing and the reasonable frequency principle advised by TCPA. Additionally, the TCPA mandates that telemarketing calls, including SMS marketing messages, must not be made to residential telephone subscribers before 8 AM or after 9 PM (local time of the recipient). While we have this setting enabled by default in Omnisend, it was manually disabled on your end. Unfortunately, due to this usage, it is not possible to proceed with a refund. We encourage you to follow best practices for SMS marketing to ensure optimal results and compliance. Our team is here to help you navigate these guidelines and improve your campaign effectiveness, in the future. A senior representative has contacted you to address the situation in detail. Please respond to their email at your earliest convenience. We appreciate your understanding and cooperation as we work towards a satisfactory resolution.