Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
5,980
chart
#44
All reviews
Rating Breakdown
Review RSS Feed
July 1, 2024
Hello there, Thank you for the 5-star review! We're thrilled to know you're satisfied with our service. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
June 29, 2024
Uygulama çalışıyor ve destek ekibin'den Deniz bey çok ilgili ve destekçi.
Hello there, Thank you for your review! We're delighted to hear that the app is working well and that Deniz from our support team has been attentive and supportive. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
June 26, 2024
Excelent
Hello there, Thank you for your review! We're thrilled to hear that you find our service excellent. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
June 25, 2024
Super easy to use. I've used other things like Klaviyo and quite a few other email marketing services in particular. Omnisend is a lot cleaner and most importantly faster. It's easy to set up and it works quickly. Klaviyo is sluggish while using and when you start to build out more complicated campaigns it becomes an issue.
Hello there, Thank you for your review! We're glad to hear that you find Omnisend super easy to use and faster compared to other email marketing services. It's great to know that our platform is clean, quick to set up, and works efficiently even with more complex campaigns. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
June 25, 2024
Hello there, Thank you for the 5-star review! We're thrilled to know you're satisfied with our service. If you have any more questions or need assistance, please don't hesitate to reach out. We're here to help!
June 24, 2024
Dilara was so helpful, fixed my issue in minutes!!
Hello there, Thank you for your review! We're delighted to hear that Dilara was so helpful and fixed your issue in minutes. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
June 21, 2024
Super detailed in pictures and description. I am a complete newbie, and it was easy to understand Kayque. Great service, I will be back in the chats for sure. lol
Hello there, Thank you for your review! We're delighted to hear that you found our service detailed and easy to understand, even as a complete newbie. It's great to know that Kayque provided excellent assistance. If you have any more questions or need further help, we'll be here in the chats. Looking forward to assisting you again!
June 21, 2024
Awesome customer service!
Hello there, Thank you for your review! We're thrilled to hear that you found our customer service awesome. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
June 20, 2024
Ho avuto modo di confrontarmi con l'assistenza clienti di Omnisend e la reputo eccellente. Ho avuto il piacere di parlare con Karine e Deniz, due persone smart, gentilissime, molto disponibili e professionali. Entrambe rapide a comprendere le mie esigenze e a fornirmi la miglior soluzione nel più breve tempo possibile. Li ringrazio molto.
Hello there, Thank you for your review! We're delighted to hear that you had an excellent experience with our customer support. It's great to know that Karine and Deniz were smart, kind, helpful, and professional, quickly understanding your needs and providing the best solutions in the shortest time possible. We will thank them on your behalf. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
June 18, 2024
Customer support is always so quick and helpful and the team are really friendly. It's nice speaking to humans rather than robots! I was in contact with Sila, who was really professional - 5 stars to Sila too.
Hello there, Thank you for your review! We're delighted to hear that you've had quick and helpful support from our friendly team. It's great to know that Sila provided professional assistance and made your experience pleasant. We'll pass along your 5-star praise to her. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
June 28, 2024
I had a very bad experience with Omnisend, They stopped providing me service, but did not refund my money They advertise that their service is unlimited emails, but their definition of unlimited is x60 contacts, which they only note in a very small way on the pricing page. They present a problem and do not provide a solution, they use too many technical words and do not explain it clearly so that users can handle their problem. They unilaterally stopped sending emails without giving any prior notice or warning, I want to stop using the service and want a refund because I subscribed to the pro version for 1 month, but They let me use it for 10 days and stopped my service, asking for a refund which they ignored.
Hello there, Thank you for your feedback. We apologize for the inconvenience and frustration you've experienced. We understand how important reliable service is and regret any disruption this has caused. Your account was temporarily suspended as a precautionary measure because one of your sender domains was listed on Spamhaus. This listing may be due to a poor sending reputation or potential hijacking by cybercriminals. Omnisend took this step to protect the overall reputation and ensure that the service quality for all our clients remains unaffected. Our team has reached out to you with detailed steps to follow to get your domain delisted. We kindly ask you to try the suggested solution. If you need further assistance, please do not hesitate to reach back via the initial email. We appreciate your understanding and cooperation as we work to resolve this issue and restore your account.
June 16, 2024
Its omni in it it is good
Hello there, Thank you for your review! We're glad to hear that you find Omnisend to be good. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
June 16, 2024
Baarath my omnisend support consulter set me up really fast and was really helpful and was understanding 5/5
Hello there, Thank you for your review! We're delighted to hear that Baarath provided you with fast, helpful, and understanding support. We appreciate your 5/5 rating and are glad to have assisted you effectively. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
June 14, 2024
Omnisend is really a great app for marketing your emails and marketing everything is precise, clear and informative and don't get me started about their support team, they are wonderful and my personal favourite currently is Dilara, she really helped me in minutes and fast, thank you omnisend for your utmost perfect service i love you guys.
Hello there, Thank you for your wonderful review! We're thrilled to hear that you find Omnisend to be a great app for marketing, with everything being precise, clear, and informative. We're especially pleased that our support team, particularly Dilara, has been able to assist you quickly and effectively. Your kind words mean a lot to us, and we're here to continue providing you with excellent service. If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your support and love!
June 13, 2024
EXCELLENT customer service - I always get help within minutes. And the app is very easy to use. It feels very well thought through. Great value.
Hello there, Thank you for your review! We're delighted to hear that you find our customer service excellent and appreciate the quick assistance. It's great to know that you find the app easy to use and well thought through, providing great value. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
June 11, 2024
Currently, I would not recommend this app due to a serious issue that I have repeatedly brought to the attention of the support team, which they have refused to address meaningfully. I have been asking for weeks, and their solutions focus on what others are doing wrong rather than what Omnisend can do to fix the issue. A specific problem to be aware of is that when sending coupons with a dark background, the expiry date, even when set to a light color, can sometimes turn black and become invisible. This causes significant confusion for customers and results in lost sales. If I could easily switch to another platform, I would have done so a while ago. Omnisend, please get your act together and address this issue.
Hello there, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the issue with the coupon expiry dates. We understand how vital this is for your business, and we regret that our previous responses haven't adequately addressed your concerns. We take your feedback very seriously and are committed to thoroughly investigating this problem to find an effective solution. Your satisfaction is important to us, and we want to ensure our service meets your expectations. A senior representative has contacted you to discuss this matter further. Please respond to their email at your earliest convenience. We are dedicated to resolving this issue and improving our service to prevent similar problems in the future.
June 10, 2024
they have great customer support! Baarath is the best, he helped me very quickly today. walking through the steps one by one. i was testing the app but i will use it because the outstanding customer service.
Hello there, Thank you for your review! We're thrilled to hear that you had a great experience with our customer support, and that Baarath was able to assist you quickly and effectively. We're delighted that his outstanding service has influenced your decision to use our app. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
June 7, 2024
Omnisend is amazing and I will never use anyone else! I had a quick question and Karine took care of everything! Keep the YouTube videos coming also!
Hello there, Thank you for your enthusiastic review! We're thrilled to hear that you're loving Omnisend and appreciate Karine's prompt assistance. We're glad you enjoy our YouTube videos and will keep them coming. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
June 7, 2024
Nice APP, nice service!
Hello there, Thank you for your review! We're glad to hear that you're enjoying the app and our service. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
June 4, 2024
It's quite functional for beginners. Their customer support works well, but I would appreciate a built-in survey feature within the emails and more advanced design options.
Hello there, Thank you for your feedback! We're glad to hear that you find Omnisend functional for beginners and that our customer support works well. We appreciate your suggestions for a built-in survey feature within emails and more advanced design options. Your input helps us improve. If you have any more questions or need assistance, please feel free to reach out. We're here to help!