Omnisend Email Marketing & SMS for Shopify

Omnisend Email Marketing & SMS

Drive sales with email marketing, newsletters, SMS, and popups
Rating
4.8
Feedback
2,951
Reviews
Chart
#25
Shopify

All reviews

5 / 5 Share
Nov. 16, 2025

I had some issues with my sender profiles and DNS and the Omnisend team were brilliant. They guided me through the fix quickly and in simple terms and were able to reassure me that everything was working as expected once the fix was in place. Really enjoying the tool as a whole and building automations couldn't be easier.

Store Using app Total reviews Average rating
Early Daze 6 months 2 5.0
Developer Reply

Thank you for the great feedback. We’re glad our team could help you resolve the sender profile and DNS issues quickly and clearly. It’s wonderful to hear you’re enjoying the platform and finding automation setup easy — we’re here to support your continued growth.

5 / 5 Share
Nov. 15, 2025

VERY Happy So Far! I recently launched my ecommerce store and was on the fence about Omnisend VS. Klaviyo. Everywhere you look online says Klaviyo dominates for ecommerce, especially with segmentation, so I was leaning towards that at first. I ended up installing BOTH and worked with them simultaneously to see for myself before I committed either way. It was extra work, but I'm glad I did it because it was obvious that Klaviyo by comparison is very klunky to use, the interface and navigation is not very intuitive, and it's certainly not user friendly (especially if you're a novice). So I abandoned that and kept on with Omnisend. I successfully set up and integrated all (shopify, unique domains, meta ad account (lead ads forms), tags, segments, automations, emails, sms, etc. etc.). As of 4 days ago I launched and everything is humming along nicely! It was all very easy to navigate and figure out. The tutorials and help articles are spot on. And from what I can see so far, the "granular segmentation" is rather robust. Admittedly my need is not super complex, but from where I sit, Omnisend's capabilities are far from basic or limited. I'm going to start adding push notifications to my automations next. My only 2 critiques are 1. you have to manually integrate Captcha for forms, where Klaviyo has it built in. and 2. The way that splits are affected by trigger changes is not entirely clear (as in, what constitutes "redefining" a split successfully.. do you need to delete and redo? Can you just click "update" on the split?).. there should be a visual cue to help you see if a split is currently impacted (e.g. red shading or checkmark). Perhaps those 2 are something Omnisend can improve on. THAT aside, I'm VERY pleased with my decision to go with Omnisend so far! THANKS Omnisend!

Store Using app Total reviews Average rating
PlayQuest LLC 23 days 1 5.0
Developer Reply

Thank you for sharing such a detailed and thoughtful review. We’re glad the side-by-side comparison helped you find a platform that feels intuitive, powerful, and aligned with your needs. It’s great to hear the setup, tutorials, and segmentation tools supported a smooth launch for your store. We appreciate your notes about Captcha and split behavior, clear guidance and visual cues are important, and feedback like yours helps us continue refining the experience. We’re grateful you chose Omnisend and look forward to supporting your growth as you expand your automations and channels.

5 / 5 Share
Nov. 14, 2025

Store Using app Total reviews Average rating
Laylaybossycreations About 2 hours 1 5.0
Developer Reply

Five stars! Thanks for trusting us to help fuel your growth.

1 / 5 Share
Nov. 13, 2025

This is the worst app I've ever seen—they banned my account for no reason whatsoever. If I could, I wouldn't give them even one star.

Store Using app Total reviews Average rating
Xewlighting About 2 months 2 3.0
Developer Reply

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must have felt. At Omnisend, we take compliance with our Anti-Spam Policy very seriously to ensure that all users operate in line with industry standards and regulations. This is a key part of maintaining a safe and effective email marketing environment for everyone. When an account is found to be in violation of this policy, our Compliance team is required to take action, which may include suspending the account. While we’re unable to share specific details about individual evaluations, we hope that reviewing our Anti-Spam Policy provides more clarity on how these decisions are made and why they’re necessary. You can find our Anti-Spam Policy here: https://www.omnisend.com/anti-spam/

5 / 5 Share
Nov. 13, 2025

Store Using app Total reviews Average rating
Diversified Clothing Brand Over 2 years 1 5.0
Developer Reply

Thanks for the love! We’re here to help you keep growing strong.

5 / 5 Share
Nov. 13, 2025

Store Using app Total reviews Average rating
PillowPillow About 1 month 10 5.0
Developer Reply

Thanks for the stars! Excited to keep supporting your growth.

5 / 5 Share
Nov. 13, 2025

Really good

Store Using app Total reviews Average rating
Bespoke Glass Products About 1 year 1 5.0
Developer Reply

“Really good” makes our day really good too! 😄

5 / 5 Share
Nov. 13, 2025

Really helped with abandoned carts! already seen improvements thank you!

Store Using app Total reviews Average rating
LADYBUGLASHES About 1 month 13 5.0
Developer Reply

Thank you for the feedback — we’re glad to hear the abandoned cart automations are already making an impact. We’re here to help you keep that momentum going.

5 / 5 Share
Nov. 12, 2025

Store Using app Total reviews Average rating
LUXIOUSGOLD 22 minutes 1 5.0
Developer Reply

Thanks for the 5 stars — here’s to growing your business with confidence!

4 / 5 Share
Nov. 12, 2025

its a amazying app for us

Store Using app Total reviews Average rating
CZ 5 months 1 4.0
Developer Reply

Thank you for the kind words — we’re glad Omnisend is making a positive impact for your team. We’re here to keep supporting your growth every step of the way.

5 / 5 Share
Nov. 11, 2025

Store Using app Total reviews Average rating
Pinksabi About 23 hours 1 5.0
5 / 5 Share
Nov. 11, 2025

Store Using app Total reviews Average rating
ZIP LOXX Hair Extensions Over 3 years 2 5.0
Developer Reply

Appreciate the 5-star boost — we’ll keep working hard to earn it! 🚀

5 / 5 Share
Nov. 10, 2025

Its very user friendly and the free version really allows you to get organised before launching as it has all the features you need, payment comes in as people do. The live help box can be a real live person which makes all the difference. Very helpful too. Thanks

Store Using app Total reviews Average rating
New Earth Angel About 1 month 1 5.0
Developer Reply

Thank you for your thoughtful feedback. We’re thrilled our free version helped you prepare for launch and that our live support team made a difference. We’ll keep focusing on features and services that help you grow smoothly.

5 / 5 Share
Nov. 10, 2025

Store Using app Total reviews Average rating
HabanaStrong About 1 hour 11 5.0
Developer Reply

Thanks a ton for the stars — your support keeps us going!

5 / 5 Share
Nov. 10, 2025

Store Using app Total reviews Average rating
Dobrobit About 1 year 4 5.0
Developer Reply

3. Five stars! You just made our day — thank you! 🙌

5 / 5 Share
Nov. 10, 2025

Amazing customer service from Emma and Baka! They reply incredibly fast and incredibly detailed, which makes navigating super easy!

Store Using app Total reviews Average rating
Veloura™ 3 days 2 5.0
Developer Reply

We really appreciate your feedback! Emma and Baka pride themselves on providing fast, thorough support so you can stay focused on what matters most. We’re thrilled to know their help made your experience seamless.

4 / 5 Share
Nov. 10, 2025

Strong automation capabilities for abandoned cart recovery (one of your key goals) Good segmentation features to target different customer groups SMS integration alongside email for comprehensive campaigns

Store Using app Total reviews Average rating
AMORe.tw 6 months 1 4.0
Developer Reply

Thank you for highlighting what matters most! We’re thrilled our automation, segmentation, and SMS + email integration are helping you reach your goals. We’ll keep refining every feature to support your growth and make your campaigns even more powerful.

5 / 5 Share
Nov. 10, 2025

Store Using app Total reviews Average rating
Peanuts + Pixiesticks About 1 hour 1 5.0
1 / 5 Share
Nov. 12, 2025

Precisei utilizar envio de SMS para divulgar uma campanha que tinha data e hora certa para iniciar, fiz um teste na sexta-feira e verifiquei que as mensagens não estavam chegando, entrei em contato com o suporte que me informou que me retornariam em 72h, avisei que precisava solucionar antes de segunda-feira. Ninguém me retornou e hoje quando questionei me deram um retorno dizendo que não consegui enviar por conta de um link, o que não é verdade visto que fiz o teste de diversas formas inclusive sem link nenhum e a mensagem simplesmente não chega. Estou profundamente insatisfeita com a ferramenta e com o suporte fornecido.

Store Using app Total reviews Average rating
Nina & Maria Over 6 years 1 1.0
Developer Reply

Obrigada por compartilhar o seu feedback e a sua experiência conosco. We’re very sorry to hear about the difficulties you experienced with your SMS campaign and understand how frustrating this must have been, especially when working with a time-sensitive promotion. After investigating the issue, our Deliverability team found that the affected messages included a bit.ly link shortener. Unfortunately, messages containing public link shorteners are often rejected by mailbox providers or mobile carriers for security and deliverability reasons. To clarify, two of your campaigns triggered this issue by including a bit.ly URL. While one of them appeared to send successfully, it still activated SMS spam filters, which then affected later campaign deliveries. To resolve this, we kindly advised resending your message without using public link shorteners. You can use Omnisend’s built-in link shortener or set up a branded custom shortener connected to your own domain for improved deliverability. Our senior support specialist remains in contact with you, and we’re here to fully assist until everything is resolved. We truly appreciate your patience and hope to have the opportunity to turn your experience into a positive one.

5 / 5 Share
Nov. 7, 2025

Good app for emails! Easy to create, segment and run campaigns.

Store Using app Total reviews Average rating
Eartha.life Over 1 year 7 5.0
Developer Reply

Thank you for the great feedback! We’re glad the platform helps you create, segment, and manage campaigns easily. Our goal is to keep simplifying your marketing so you can focus on growing your business.

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