Omnisend Email Marketing & SMS
All reviews
The dashboard and UI are amazing and intuitive to use. I had some questions regarding the flow and double opt-in and Sanya was able to resolve them for me very quickly. Great app and team overall
The dashboard and UI are amazing and intuitive to use. I had some questions regarding the flow and double opt-in and Sanya was able to resolve them for me very quickly. Great app and team overall
The dashboard and UI are amazing and intuitive to use. I had some questions regarding the flow and double opt-in and Sanya was able to resolve them for me very quickly. Great app and team overall
This app is great and helps with our email marketing needs. An issue arose and Sanya provided excellent customer support sticking with us throughout it all. Thanks Sanya & Omnisend. Give her a raise!
Very happy with Omnisend as our Email Marketing Hub (and soon to expand to SMS): excellent functionality, constantly in development, responsive and excellent tech support.
First time using Omnisend and I can already tell how user friendly this email marketing service is. I had some questions setting up the automation and Daryna was super helpful in providing support, working through our specifications and issues were resolved quickly and efficiently.
The people are really helpful whenever I try to solve an issue. I'm not a developer so had struggled a lot setting up our store but everyone was really quick replying to my questions and all the solutions worked out!
We have loved using Omnisend for our email marketing platform. It has been very user friendly to create emails and automated emails. The support team gets back to you in a very timely manner and are very helpful. Would definitely recommend!
Omnisend is a WONDERFUL email marketing app with several tools to up your marketing game! Super easy to view analytics, create templates, and create the BEST emails for customers. They also have several useful guide videos that cover any topic you need help on. Today I needed assistance and I luckily was guided to Kristina who gave me amazing assistance. She was super kind and was very quick with responding and assisting me. I truly appreciate her help! I highly recommend this app to everyone!
Uso questa app per gestire le newsletter del mio e-commerce e l'assistenza è super disponibile a risolvere qualsiasi tipo di problema. Efficienti, veloci e molto professionali. Vi consiglio di scaricare l'app.
Grazie mille per la tua bellissima recensione! We’re so happy to hear that Omnisend is helping you manage your ecommerce newsletters smoothly, and even happier that our support team has been there when you needed them. Fast, efficient, and professional — that’s the service we strive for. Thanks so much for the recommendation!
Great customer services and tools - work flawlessly. Thanks for great products provided guys, it's definitely value added.
I have contacted the technical service and it has been fast, Sanya has been able to give me explanatory answers with creeshots, but Omnisend still needs to make many improvements: you cannot save template blocks, you cannot distinguish "newsletter subscribers" from those who do not they are like this (to distinguish the frequency of the pop-up between one and the other)....
Hello, and many thanks for your review! We value your feedback, and our developers are already hard at work at bringing the saved content blocks feature to the new editor; it will be available in the app in the nearest future! Please keep in mind that once a customer submits your form, it will not reappear in the future for them. Have a wonderful day!
Very great app and the support is amazing! Super fast response and especially Kristina is really friendly and professional.
I was looking for a comprehensive email marketing tool to support our ecommerce platform. Omnisend has proven to be excellent. Simply. Powerful. Easy to onboard! Excellent 24x7 chat. Yeah, real chat. Anyways, good product and group. Thank you Nikola, Nicholas and the rest of the team.
I've been using Omnisend for over a year now and have had no issues whatsoever, especially with the great support team including Baarath who helped with a domain key issue. The dashboard is great and automations have made tens of thousands even when left on for the past year. Very easy to use and would happily recommend to any e-commerce store.
Really great support for this app. Instant response to my email to support. Thank you Nikola from the support team for resolving my issue so quickly. Highly recommend!
I really enjoy this app, it is easy to use and the support team are great. They have recently updated the email builder as well, and this is great. Lots of options to make really nice emails. Live View is great too!! Highly recommend.
We are working with Omnisend for our newsletters and couldn't be more happy with how it is working so far. Their support team also replies really fast and is very helpful. A special thank you to Baarath from Omnisend Support Team for helping me today.
Unfortunately terrible customer service. Have contacted them 5 times via email and chat with no reply. We build stores for a range of clients and need support across all of our clients email accounts. DO NOT USE - Klaviyo support is a million times more helpful. Although Klaviyo may be missing a few features we wanted for our clients, support is essential for any business and Omnisend has zero.
Hello there, and thank you for taking the time to provide feedback! We're sorry about your experience with our customer support team. We do our best to resolve issues in a timely manner, and we do take customer service very seriously. Your feedback is taken into consideration, it has been communicated to our team. Our support representative has already reached out to you with more details. Have a fantastic day!
Omnisend is my emailing provider and their Shopify app works really well. The customer service is quick and efficient.
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