Omnisend Email Marketing & SMS

They charged us without our approval and refused to refund us. when we asked for refund they refused to process it Big scam Support team only promote the scam strategy of these thieve !!!

Beware! I used to think Omnisend was a great tool for email marketing - lots of features and flexibility and prompt service when we had questions or needed help. However, they are in the process of forcing their customers to port all their forms, automations and campaigns over to their "new" email builder, which they are touting as somehow better and easier and in my experience, has been the opposite. With little or no notice, they have automatically migrated some of our forms and automations over to the new system, forcing us to use it... yet when I look at the content in the new format, there are MANY elements missing, reduced functionality and LESS ability to customize various elements. Even worse, all the content I have saved over 3 years in templates and content blocks is, for all intents and purposes, lost because there is no way for me, as the client, to port it over to the new builder. I am looking at hours upon hours of extra work created by this change, with no explanation as to why it is happening in the first place and what, exactly is supposed to be "better" and "easier" about this new system. Perhaps if you were starting with Omnisend from scratch, you wouldn't know the difference, but whatever reason they are making this change, it is NOT being communicated well, they are not being upfront about what their current customers are losing in the process, and it is no way to treat loyal customers. Beyond frustrating.

Absolutely loved the amazing design templates that are ready to use for my e-commerce business. The trigger mails are very easy to use for a beginner. The customer service is also excellent as Josh gave me a demo on all the exciting things I could do for my company!

App estremamente efficace. Riesce a connettersi completamente a Shopify e il servizio clienti vi aiuta in ogni piccola implementazione. Tutto questo fin dal piano FREE

I got this app for the Abandoned Carts emails. The app is very well-designed and easy to use. And I received excellent customer service by Bassma, thanks very much! :)

Great application and easy to use. Support is also very helpful and very quick response times, especially Bassma *wink wink*

Omnisend is easy to use, and a vital part of our business. There might be cheaper options out there, but the functionality and automation of Omnisend is second to none. They also have a great support team. Thanks to Daryna for helping resolve a recent issue.

The app is easy to use and has great customer service. I am still on the free plan for the moment, so there is no live chat, but they do respond pretty quickly via email, and Melanie has been very helpful. Update: I used it for a while now on the Standard plan, and it's pretty good, and customer service with the live chat is great! Thank you!

Such an awesome support team. Sarah, Kristina, Yevhenii, Kotryna guys you are doing an amazing job. Keep up the good work.

Always a great support from Daryna and other team members. Great integration with Shopify, convenient segmentation. Automations and campaigns work exactly as promised. Would like more flexibility in embedding signup forms - that's in my opinion biggest disadvantage. Hope Omnisend will add this functionality as they have added many new features since we using them for 2 years. Otherwise nice app satisfying all major needs you expect from email software.

i would like to send the emails with the names of the users, Also I have several emails from my business, could you please add the option to send the emails from different emails!... thanks!

Great support. Plenty of detailed how-to tutorials on their site if you're unsure on how to do something, plus anything that isn't covered is quickly answered by their support team through the online chat. Integration with Shopify work's seamlessly. Cost of the plan isn't the cheapest out there, but pays for itself and then some.

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I've been using this app for about 2 years now. I chose it because it was a more cost-effective option than Klayvio and because it integrates so well with Shopify. It makes it easy for me to maintain a consistent email marketing program, and deliverability has been excellent. Recently, I reached out to customer service to help me create a sunset sequence to clean my list of unengaged followers. It's unfortunate that a sunset workflow isn't already built in to the app, and I'll be honest - my first few attempts to get help from customer service were not great. But I persisted in asking questions and finally an agent named Kristina reached out to me and not only helped outline the workflow for me to copy, but created a Loom video to show me exactly how to do it. Now that's the meaning of customer service.

I was somehow locked out of my account and was need of SUPER support. Melanie and the Omnisend team quickly addressed my issue and communicated with me through out the process.

Omnisend support team is AMAZING! It's like you have some of their people working on your project. Last night a had a chat communication with Kristina and she provided so much energy and willingness to make our idea realise that we're amazed. Thank you !

The app does what it should do, and does it well! Sometimes things might be a bit difficult to figure out, but their support is second to none. Especially Bassma, who has been such a great support and real life saver at times for me! Nothing is a problem and she's always ready to help with smile. Absolutely recommend!

SO FAR EVERYTHING HAS BEEN TO EASY! I LOVE IT AND CANT WAIT TO SEE WHAT RESULTS I GET FROM THE APP!!!

Having used a cheaper, albeit prettier, email marketing system, I am now an Omnisend convert. Nothing compares to Omnisend functionality, and when you use it to its full potential, it really does pay for itself and more. I had a query on segmenting my audience based on the radio buttons checked on a form and they were very quick to respond and solved my issue. Take your time getting your templates right, so new campaigns are quick and easy to send out, and i really love the Split function on workflows!

Adorei o Aplicativo Omnisend Email. Funciona perfeitamente para o que precisava, incluindo envios para clientes que não clicaram para receber news por algum motivo. O Aplicativo Omnisend Email é bem simples e fácil de usar, apenas arrastar e soltar para criar campanhas com belos layouts. Parabéns aos criadores, vale cada centavo :)