Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.8
feedback
2,875
chart
#67
All reviews
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Aug. 26, 2021
Great app to get you to started for Emails & SMS marketing. nice self-help videos as well. thanks again
Aug. 26, 2021
The app is actually fantastic although we haven't had the time to fully utilize it. The design structure is very well organized and we found no bugs in anything so far. The campaigns are intuitive and easy to set up, no need to waste time on a learning curve. Very useful to increase conversion.
Aug. 19, 2021
Very great app for your email marketing. Easy to use and great support team that helps you all the time. Highly recommended. Very great choice leaving Mailchimp and starting using Omni send.
Aug. 18, 2021
I'm very pleased with the app. I've seen an increase in the percentage of clicks for my newsletters from 2% to about 16% (Still no one bought anything, yet). Easy to install, very responsive support. An extra cost for checking my emails list (If you get a large number of bounces, your emails will be stopped). Therefore, one needs a very accurate emails list. I see a lot of potential in the app. I'm still learning and continue for a while.
Aug. 15, 2021
I just started with this app, and twice had to contact customer service and they've responded super quick and fixed everything immediately for me. Feel very supported in what is a huge app with a lot of setting up to do.
Thank you for taking the time to share your experiences so far and highlight our Customer Service Team. We hope to continue supporting you throughout your journey.
Aug. 11, 2021
Signed up as I wanted to move my 20000 plus list from MailChimp. Abandoned cart emails and creating audience segments by country still doesn't work after 3 weeks in. When I spoke to support I was asked really basic questions that they could clearly see from my account or could check from their end, then passed on to tech and still, nothing was fixed. Now I am unable to speak to any support, 2 emails in and no answer. Extremely disappointed and a waste of my time.
Hi, thank you for taking the time to leave your feedback. We're sorry to hear about your recent experience. Our Support Team have been trying to reach you to provide an update and help rectify the situation.
Aug. 11, 2021
Very impressed. It takes a bit of effort and fiddling around to get it all set up, but we have seen a return on investment of about 2000%. If you are still thinking about email marketing and whether it works, then our experience is that even a small shopify store can grow sales quickly using omnisend. We have also doubled the size of our email list in 6 months - again using omnisend forms. Their customer service is exceptional - some apps dont bother replying at all, but omnisend reply in an hour or less. Thanks!
Hi - thank you for taking the time to leave us such a kind a review. The results you've achieved in such a short space of time is truly inspirational. Thank you for sharing your experiences and hope you continue to build on these successes!
Aug. 8, 2021
Great customer service. Respond in minutes. Highly intuitive workflows. Easy to build. We are just starting with it, but looking forward to adding more functionality soon
July 31, 2021
Great app very easy to use and have multiple options under one roof. All emails solutions are there, hoping to get great results as well.
July 30, 2021
I love this app. I could automate a lot of emails and do campaigns very easy. I really recommend this app
July 29, 2021
Great app. Perfect all in one marketing tool. Must need for all companies. I reccomend 10/10. Love it
July 27, 2021
it is not easy to understand and walk through with templates and how to customise for own website so I don't enjoy using this
Hi, thanks for taking the time to leave us a review. Our Support Team have been trying to reach out to assist. Please get in touch any time and they'll be happy to walk you through the templates and answer your questions.
July 23, 2021
Omnisend is super simple to use and yields fantastic results. The ability to add a pop-up to your store to get new subscribers is priceless. If you throw in a coupon for your store on sign-up the conversion rate is pretty great! The analytics are fantastic, and the user interface is very easy to use. It pays for itself each month in a fraction one newsletter/campaign.
July 21, 2021
After watching the short instruction videos, I was able to set up the auto campaigns. Looking forward to segmentation and retargeting. Highly recommend.
July 15, 2021
I`m staring promoting my online store, and I`m making the configuration by myself and with Omnisend, I did many things regarding Messaging and its Very easy to understand and to it by yourself. 100% recommended
July 9, 2021
Waste of time and impossible to connect my store. What a joke. just to connect my store they have to elevate my ticket to tech support. PASS ON THIS - I will find something else
Hi there! Thank you for taking the time to rate the Omnisend App and leave a review. We can see our Support and Tech Team looked into your account and provided video instructions to help connect your store. We're sorry to hear your experience wasn't positive in the end. We are continually improving our app and value every piece of feedback received.
July 3, 2021
I can't use the sms credits that I already paid for. They make me wait until the next billing cycle which they don't mention before you pay for the app. Be aware in case you download the app. Note: Their customer service cannot even explain what to do to use the sms credits. They basically copy-paste. If you don't take care of your customers, someone will-please note that.
July 1, 2021
Wish I could say any bad words... but can't. I am pleased and it rarely happens so. Thank you for the support when it was needed.
June 27, 2021
I have used this app for over a year, paid on time, had no problems using it. But when I mistakenly switched to pricing plan PRO and paid for it, there was no refund or even an explanation. After such disappointment in working with this company, I canceled my subscription. Do not recommend this company !!!
Hi, thanks for taking the time to leave us a review but also sorry to hear about your recent experience. Our Support team have been trying to make contact with you to resolve this issue and put you back to your original package. Please reach out and we'll do our best to rectify this quickly. We're also on hand 24/7 if you need any further support with the platform. Many thanks!
June 27, 2021
Super happy with the results we've gotten using Omnisend. The support has also been fantastic, whenever we have had a question or needed assistance with anything we've always received a solution quickly. Would definitely recommend.