Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.8
feedback
2,876
chart
#67
All reviews
Review RSS Feed
Nov. 2, 2021
great app i love the live view option it helps with my marketing and to know exactly what my customers are looking at
Oct. 31, 2021
Complicated to get started, hidden integration with Shopify so it does not show in your app store like other apps. It interfered with my current set up without me approving any changes. There is no quick and easy direct help - just a knowledge base.
Hello there! Thank you for taking the time to write a review for us, we really appreciate it! We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our product. Our senior support agent has reached out to you to assist in resolving your issue. To use our app, no extra integration is required, except for installing it from Apps tab in your Shopify admin. Moreover, our free plan users are eligible to get 24/7 support via email, feel free to contact us at [email protected].
Oct. 26, 2021
Amazing support. I have just started using Omnisend and I am totally loving it. I had an issue with an import and Alexander from the support team was super quick in resolving my issue. They shared a support video specially for me to solve my issue in less than 10 minutes which was quite remarkable. A super turnaround time. The only thing I would want them to do is to have more email and form template options for the art and photography businesses. Their current templates are also great but if we have more options that would just be perfect! The best app for email marketing and kickass support!
Oct. 26, 2021
Such a shame to treat your users the way you do, guys. This is the worst customer service I've ever experienced after a drunk sales lady on the farmer market.... Kristina is scaring your subscribers away. We chat for the last couple of days but with every single message, she acts like it's the first time. You charge but DO NOT provide services. And your customer service (no, it's not) acts like it is ok. Upset and disappointed. Do not recommend.
Hello there! Thank you for your review! Providing great customer support is our top priority, and we apologize for any inconvenience you faced. Our senior support consultant has contacted you to assist you in resolving this issue. We appreciate you taking the time to bring this to our attention!
Oct. 20, 2021
I have used Omnisend since 2019, which I switched due to an incentivized offer for MailChimp users (as Mailchimp was no longer integrating with Shopify at that time). I've had a few issues along the way that were challenging to fix due to an unhelpful support team. There seems to be more of a focus on smiley faces and emojis in support chats then actual assistance. I had an issue this week that revealed our forms had suddenly stopped working at some point, and new subscribers were not captured for quite some time, which has meant lost revenue and a lot of stress on my end. There was no assistance from the support team, they just passed the buck stating it was a theme issue. Everything had been working for months up to that point, and had been confirmed to work by one of their support team members earlier this year. This week I was told that team member confirmed 'integration' but not 'functionality'. Thanks for nothing. I've switched to Klayvio.
Hi there! Thank you for taking the time to leave your feedback. We're sorry to hear about your recent experience. Our Support Team has reached out to you to provide an update and resolve this issue. We are keen on providing top-notch support, so your feedback is taken into account and delivered to the consultant. If you have any other questions or feedback to share, feel free to reach out to us at [email protected].
Oct. 20, 2021
I have been very happy with Omnisend for my merchant newsletters. The customer service is great. I recently had questions and they were prompt, courteous, and quick to get me answers.
Using app
About 2 years
Total reviews
1
Average rating
5.0
Oct. 14, 2021
Worst customer support, they have a glitch in their system preventing us from reverifying any domain, it mentions the domain exists already. No customer support is present, no follow-ups are done. I have informed them about the issue over a week ago. DO NOT RECOMMEND! STAY AWAY
Hello there! Thank you for your review! Our support team was able to reach out to you to help you resolve the issue you were having. We hope everything works perfectly on your end, if not - please don't hesitate to reach out at [email protected] or in-app chat.
Oct. 13, 2021
This APP is like a scam! It provides online support for the first few days when I install this app, but this function has disappeared suddenly and no way I can find it now. I paid the basic plan $30 which is apparently higher than what it is advertised here $19. Now the money has been taken from my account but it still shows I'm in the FREE plan. When I click upgrade my plan it directs me to a page that I can see the subscription fee of $40 for the basic plan!!! This is definately unethical
Hi there! Thank you for taking the time to leave your feedback. We're sorry to hear about the issues you faced. Our Support Team has reached out to you to rectify the situation.
Nov. 10, 2021
Have been using Omnisend for the last 3 years and the customer service/ support is not good. I have tried to cancel the account since October 25th, and they do not respond to me. Furthermore, we had a success manager who never replies to emails or does a monthly check-in as we have with other platforms. Would not recommend this platform. Run away!
Hello there! Thank you for your review! Our customer support team was able to reach out to you to help you resolve the issue you were having, and received confirmation from your side that everything runs smoothly. We hope everything works on your end, if not - please don't hesitate to reach out at [email protected] or in-app chat.
Oct. 7, 2021
the app is ok so far. I cannot cancel the subscription and go back in to update my account again. But overall it is ok.
June 26, 2022
Exceptional tool and customer support. After using Mailchimp and Klaviyo I'm confident this is the best-buy tool by far. Three different stores I manage have been making up to 50% of total revenue with it.
Dec. 18, 2021
Cannot even get their own Reactivation Automated Reactivation Campaigns going. Two months and still not anywhere nearer getting this resolved....I cannot really recommend them and would actually move to Klaviyo. PLUS they themselves don't know how their system works AND even worse, they overcharge you so watch your bills!!! PS: And to answer to their reply - AFTER several months and continuous pushing they made it finally work. It is NOT beginner friendly, not logical at all and if you have one tag wrong the whole campaign isn't working. So thanks for your very useless reply to my review. totally appreciate you have wasted hours of my life I could have happily invested into something else more productive.
Hello there! Thank you for your review! We are sorry you faced such issues with your automation. From the conversation you were having with support, we can see that your automations seem to be working fine after changing the setup a bit. Please don't hesitate to contact our support whenever you see any issues with your email, we'll be glad to assist you. You can reach out to our support at [email protected] or via chat in-app. Thank you for your review once again!
Sept. 21, 2021
Used to be great, but not any more. Support wasted so much time, not aware of how their own product works. Very frustrating. Be careful, campaign drafts that you have set up might just break and have to be rebuilt from scratch. Also Omnisend does not offer tech support any more.
Hello, thank you for leaving a review, we appreciate your feedback! As we are gradually moving to a more sophisticated email builder, you now have two options when creating campaigns. You can now either use our old builder or new builder, which gives more space for creative when working on your emails. Our senior support consultant has contacted you with an advice how to switch between those editors, which should solve the issue you were facing. Kindly review the message and let us know if any further questions are left! We are still providing tech support, so in case you have any tech-savvy questions, don't hesitate to drop them in chat too. Thank you for your time and review!
Sept. 20, 2021
I used this app to help me do newsletters for my customers! I love how east to us it is! Give it a try!
Sept. 19, 2021
hello tour app is easy to use and i enjoy it, i recommande but acctually i am having an issue with the popup not appearing in my prestige theme website. can't find where to add the code for omnisend. any idea? thx
Sept. 17, 2021
I can't recommend a marketing platform more highly than Omnisend. It has elevated our company in every way, as well as improved customer experience dramatically. The Omnisend team are incredibly helpful and truly go the extra mile to ensure we are getting the results we want. The Omnisend platform is extremely user-friendly and easy to navigate, regardless of how experienced you are. Creating campaigns and automations are a breeze, and the level to which you can segment your database is incredible - allowing for all messaging to become more targeted, more personal, and more relevant. If you're looking for a full-service, omnichannel marketing solution - Omnisend is a game-changer.
Sept. 15, 2021
I am beyond happy after being able to create my first email marketing!! Thank you guys for make this tool available and making it so easy to use!
Sept. 10, 2021
日本向けのアプリではありません。 日本のショップは使用しないことを強くお勧めします。 makeshopからshopifyに引っ越したのですがominisendではメルマガ読者の引継ぎは違反らしくメルマガを出すことができませんでした。 違反によるアカウントの停止を解除するのにメルマガ読者を削除してどのツールでどのように削除したか結果のスクリーンショットを要求されます。 結局1通もメルマガを出すこともなく返金もされませんでした。 残念です。
Hello, thank you for taking the time to leave us a review, your feedback is very appreciated. Omnisend is a platform that is very precise about safety of our users and their sender's reputation. Sending an email to non-existent contacts, spam traps, or other potential bounces may cause severe harm to our sending servers, and future deliverability of our clients' campaigns. That is why whenever the system catches bad recipients, it automatically pauses the account, and a campaign until the issue is fixed. Our support team reached out to you, but unfortunately did not get any reply from you. Your account was paused from sending, because too many contacts bounced from the email campaign you sent. In order to fix this, you need to review your contact list, and clean it. You can reach out to [email protected] and our team would be happy to help you with cleaning.
Sept. 10, 2021
LIKELIKELIKE. REALLY HELPFUL LIKELIKELIKE. REALLY HELPFULLIKELIKELIKE. REALLY HELPFULLIKELIKELIKE. REALLY HELPFULLIKELIKELIKE. REALLY HELPFULLIKELIKELIKE. REALLY HELPFULLIKELIKELIKE. REALLY HELPFULLIKELIKELIKE. REALLY HELPFULLIKELIKELIKE. REALLY HELPFULLIKELIKELIKE. REALLY HELPFUL