Omnisend Email Marketing & SMS

Worst support on Shopify! They have no clue what they are talking about. They kept switching with different agents giving multiple contradictory answers. Resulting in explaining the same thing over and over again, and losing potential subscribers in the meantime. They offered help from their technical support, but the technical team never helped. Over a week later: they will tell you to ask your own developer as their Technical Support is limited to acting only in internal situations! What a waste of time.

Kristina was lovely and amazing- very quick and helpful! High recomment omnisend, great app and amazing support!

Super great app that develops and meet the requirements for the merchants of tomorrow. Great support team and Kristina is a star

Today I came with a lot of questions:) but Yuliia was very friendly and had a great knowledge so really earned the five stars

This app helped me send my first ever professional newsletter and couldnt have been more straight forward

Daryna from customer service showed me excellent service. So far, I have only had good experiences with Omnisend customer service.

We found it very easy to use Omnisend - mainly for email campaigns, automated marketing, and retention solutions. This app helped us increase sales and further established our website to where it is now. A small and simple addition to any website for big results. We highly recommend it!

The customer service sucks! They kept changing people to communicate with me, requiring me to repeat the problem every time. But no one could follow up the issue further. There miss some data of my contacts! They told me delete all the contacts on Omnisend, then it would sync back from shopify again. But NO!! It didn't. I try to get the support three times, finally, they sync back the contact list from shopify. But all contacts have no historical order records. Until now, there is no technician to solve my problem. The customer service just kept asking me to repeat my question.

Multiplies your store's revenue quickly and simply. Stellar customer service - if there are issues, they will sit with you for however long it takes to fix the problem. In particular Kristina was very helpful. Fantastic app - multiplies your store's revenue with feature-rich email marketing.

We made the switch to Omnisend for its transparent pricing, ease of use, and Shopify integration. Omnisend's team is top notch - Danielle checks in with my satisfaction often, answers all questions, and gives meaningful suggestions. Their team is constantly innovating and adding more features to support our growth.

Quick and easy to import email contacts and set up first campaign. I just wish there were more pre-defined templates. All-in-all a simple step by step process.

We've been using Omnisend for 2 years now. They are very responsive and the platform is great. Integrates very well with Shopify too. I recommend!

Best app to work with when you want more control over the content & personalization of your emails. Very patient & helpful customer service, thank you Bassma.

I've been with Omnisend for the past 5 years while everyone else was gushing over Klaviyo. We tried Klaviyo, and the email builder was so clunky and not intuitive at all, and the customer service was just decent. I have always resonated so much with Omnisend's interface and how intuitive it was, from the email builder and automation flows, managing multiple accounts, and more. I could tell they were going to be BIG one day. Even till today, their support has been incredible and personal. Couldn't recommend them more as a powerful email / sms / push notification platform.

I really like this app, lots of templates to choose from & great automations. If you need customer support they are really helpful and knowledgeable. I like the live chat as you can get your questions answered immediately. Thank you Olesia for your help today :)

The app is easy to use, Also Kristina from Omnisend was such great help, in less than 2 hours my issue was resolved!! Highly recommended

This is a good app, it is fairly easy to understand if you spend some time watching the videos and the app is fairly intuitive. The only objection I have is that the email does not come directly from my business, instead the customer will see our business name + the omnisenddiv.com and gmail categorizes at as "spoofed email."

Omnisend is a great app for email marketing. Easy and intuitive to use, it offers all the functuionalities we need. Customer service is available 24/7 and always helpful.

I was looking for this. Easy to use, great design template and amazing feathers for email marketing.

Great app, great options for different automations.. honestly, much better solutions what shopify offers itself. Generated nice additional revenue since we installed it two month ago. Support also for multi language emails and automations, auto segment creations, auto tagging.. u name it they got it. Recommend!