Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.8
feedback
2,876
chart
#67
All reviews
Review RSS Feed
Dec. 10, 2021
We've been working with Omnisend for a couple of years now. The app is fairly intuitive and easy to set up automation and campaigns. Any time we have had questions or issues the response from the team has been prompt and thorough...they have either sorted any issue or explained how we can accomplish whatever it is we are asking.
Hi there. Thank you so much for the fantastic review and for sharing this feedback. We are so happy to hear that Omnisend is benefiting your business and that you loved your experience with our Support team. Please feel free to reach out anytime - we’re here if you need anything. Thanks again! Justin
Jan. 20, 2024
Increasing their price repetitively!!!! Customer service have changed and aren't willing to help. I also had a lifetime coupon they are not willing to honor and doubled their price. Klayvio is giving me a much better offer, and I'm going to move there. I also noticed every major company is working with Klavyio because it's way more robust than Omnisend.
Hello! Thank you for bringing your concerns to our attention. We regularly review our pricing to ensure it aligns with the value we aim to provide. We understand changes can be challenging, and we appreciate your understanding. Our commitment is to continue delivering value to your business. If you have any questions or if there's anything specific you'd like to discuss, please feel free to reach out. We are available 24/7 and can be reached via In-app chat or email at [email protected]. Have a great day!
Dec. 6, 2021
I used this App to help me with my abandon cart and email campaign. super friendly and easy...love it
Jan. 20, 2022
Jan 2022 - I'm updating this review as I've just moved from the free version to the paid app as the conversion rates are definitely showing an ROI. Customer contact has definitely increased, Customer retention is up, Abandoned checkout recovery rate has doubled. Definitely a worthwhile app. Dec 2021 - I'm brand new to this app but it couldn't be easier to get set-up and running. When I did get stuck, Omnisend's chat support helped me fix my problem right away. Templates are great and I'm hoping this will increase customer engagement, Very happy so far! Char, DR Mower Parts
Nov. 30, 2021
I've just started using this app and it is really easy to use. It has everything you can think of for email and SMS marketing. I'm happy to have found this app!
Nov. 26, 2021
It was original 2000 emails every day and around 15000 emails per month for free plan I subscribed and now changed to 500 emails per month. Really not appreciated.
Hi there! Thank you for your review! Indeed, our Free plan has been updated recently. Omnisend clients may now use all email marketing capabilities for free, including email automations, forms, push notifications, pop-ups, wheel of fortune forms, and more. Monthly, you can now send up to 500 emails and 60 international SMS to 250 contacts. This change ensures that Free clients get the most out of Omnisend without having to pay extra for SMS or emails.
Nov. 25, 2021
Good templates and easy to us. Can integrate with my store easily and I am sending out my first email.
Nov. 25, 2021
The Omnisend is the best email sender system that we used ever. Easy to create email campaigns or workflows. When you sent the emails you can see everything. Good job guys!
Nov. 24, 2021
I am still setting up my store, and let me say that at the moment this app is really amazing, very intuitive and complete with all its function. Last but not last, they have an amazing customer care, I talked with differents people but they are all soo prepared and soo kind to face all my requests, honestly I don't remenber a soo efficient assistance. Thanks a lot
Nov. 22, 2021
I wish I had learned about Omnisend sooner. I recently migrated to Shopify and started using Omnisend - so far, it has been excellent. This tool has allowed our brand to strengthen our relationship with new and existing customers - which is critical. I am impressed by Omnisend’s customer service. Seriously, their customer service goes above and beyond to help and is available 24/7. Thank you for all of your help - I look forward to growing my business with you.
Nov. 21, 2021
Love it, it is now installed in two of my stores, easy to customize, love it, something that my store needed for a while. Thank you guys!
Nov. 21, 2021
Easy to use, fast and quick to customize, so far really good, will revisit later in case I find any issues. Thank you guys!
Nov. 21, 2021
Loved how easy it was to set up SMS messaging. Email templets are very professional and ey-catching. Will be using the app again!
Nov. 17, 2021
I LOVE how you can send a preview email first to work out any kinks!! I couldn't find out how to attach an image but I will hunt for that more next time.
Nov. 17, 2021
Good so far, but I've only been using it for a couple of days, still just getting used to it and finding out everything it can do. Seems to be pretty user friendly though and quick and simple to use, which is awesome
Feb. 8, 2022
I wish we can give 0 stars here. VERY POOR CUSTOMER SERVICE. This is the best app to waste money. They promise Unli email on the pro plan, but it's really capped. The customer rep doesn't even know what their job is. They promise 24/7 support but it's really only Monday to Friday. 7 days before your billing you won't be able to send an email campaign unless you pay an extra 50 USD. They're also be charging you more than what you can send. THIS IS A SCAM APP.
Hello there, and thank you for your review! We are sorry to hear you have faced difficulties with emails sending on the Pro plan. Our support representative has reached out to you with more details on your case.
Nov. 12, 2021
I liked this app...until they totally changed the pricing structure! They went from 15,000 emails per month on the free plan to 500 emails...excuse me??? I don't mind paying but this price change seems likje quite a bait and switch to me.
Hello there, and thank you for taking the time to write a review! Indeed, we're gradually updating our pricing plans for all users. This change leads to reduction in the maximum number of emails you can send on the Free plan, but it includes all the features available in Omnisend at $0/month. Omnisend clients can now utilize all of Omnisend's email marketing features for free, including email automations that generate the highest revenue for ecommerce businesses, forms, push notifications, pop-ups, wheel of fortune forms and more. You can now send up to 500 emails per month and up to 60 international SMS to 250 contacts. No credit card is required, you can upgrade whenever you feel ready. Thank you once again!
Nov. 10, 2021
Súper fácil y útil. Teníamos mil problemas con otras app para coordinar los contactos de shops a la app propia y está nos ha facilitado todo.
Nov. 9, 2021
This app has been amazing so far. I haven't had much experience on the marketing side, but this app has made it super easy!
Nov. 8, 2021
good app i love it so much good app i love it so much good app i love it so much good app i love it so much