Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.8
feedback
2,875
chart
#67
All reviews
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Oct. 29, 2020
We were considering omnisend to handle our emails but after downloading we discovered undemocratic and unethical business practices clear which we find unacceptable. Firstly, they charge by user but do not allow you to upload a supression list which all other email providers allow. It's pretty standard in the industry. Secondly, if you manually unsubscribe a set of users you don't wish to market to via omnisend, they will aggressively block you from marketing them via any other app by switching the accept marketing status to OFF on shopify. Imagine you have low open rates among a particular set of customers but they respond well to another channel, omnisend will not allow you to remove them unless you remove them fromm all other comms channels... except their own sms and push channels!! I assume this is because they want total control on push and sms and are unwilling to sit along side other apps. But it's not ethical to force it on merchants. Just to be super clear, on their site it says: "In Omnisend, the same contact may have different subscription statuses for each of the channels, Subscribed to Emails, and Unsubscribed from SMS or Push Notifications. For that reason, we don't keep a Suppression list" But over email they will tell you "Contact unsubscribing from marketing = they're unsubscribing from Omnisend = they're unsubscribing from Shopify marketing as well." I have now deleted the app.
Thank you for your feedback. Two-way Shopify sync was implemented more than a year back when we had to comply with Shopify's requirements. Suppression list feature was not considered then, since our customers never requested it. Nevertheless, your scenario proves that the suppression list is a huge feature request that we definitely should consider having. We have already passed your feedback to the product teams. Jurate has already reached out to you to talk more about this, thanks!
Oct. 21, 2020
This email marketing app might be quite pricey, but it's incredibly easy to use and the email templates are simple to modify. In only 2 weeks of using the campaigns, it's already generated a number of sales for us at The Reinforced Bed Company. Would highly recommend.
Oct. 18, 2020
I am dubious of any app that presents a feature for you to leave a 5 star review 30 seconds after installing it.
Oct. 17, 2020
La migliore app di Marketing per Shopify, ricca di funzioni e statistiche, facile da usare e con una incredibile assistenza tecnica. Davvero niente di meglio in giro.
Oct. 15, 2020
Good app, easy use, clear guide and helpful. A must have email marketing tool. I can't wait to create my first campaign.
Oct. 11, 2020
Omnisend attended perfectly my expectations to manage my outbound communication with my audience and maximize sales.
Oct. 1, 2020
amazing and good way to reach your customers who want to maximum exposure to their audience and whatever
Sept. 29, 2020
Application is straight forward. Fairly easy to set up. Had a minor problem but customer support fixed things up. Quick, friendly response is what I need and what I got. I think I will extend my trial.
Sept. 29, 2020
I wanted a way to create customer newsletters to send new products and promotions periodically. I found this campaign app and it has worked really well for me. The campaign wizard is very intuitive and allows for complete flexibility and is customizable. Also, previous campaigns are saved, so you can duplicate a template from a previously successful newsletter. The app also provides metrics, to allow the business owner to watch how the campaign is doing. Thank you so much Omnisend!
Sept. 28, 2020
This app is easy to use and works perfectly. Customer support issues are resolved quickly via chat feature. I am extremely happy with Omnisend.
Sept. 27, 2020
The team at Red Rabbit Coffee are really pleased with how well-integrated Omnisend is, and we use the 'in Cart' reminder option that works really well and so does the subscribe to our newsletter. The actual newsletter builder is incredible, super flexible and easy to use :)
Sept. 13, 2020
very useful app!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!11
Sept. 8, 2020
Very good service, Getting lot of sales thanks to my newsletters. Easy to use, lot of themes. Keep on going!
Sept. 5, 2020
Wow! I am disappointed in myself for waiting so long to send out an e-letter for my business. What I thought would be a daunting task turned out to be fun and with ease. Thanks, Omnisend! Glenn, Day Five Art
Sept. 3, 2020
Only just started using this app and so far so great! It was super easy to use; I've imported contacts, segmented my list, created my first campaign and scheduled it to send. Super easy to use... recommended!
Sept. 2, 2020
Pretty cool to use this tool and I was able to add a campaign in minutes. I look forward to seeing the results.
Sept. 2, 2020
Worst customer service I have ever experienced!!! Do not Download this app. Just use shopify email system.
Sorry to hear you had trouble with your first campaign. There were some old contact emails on your list that no longer exist, so we had to pause the sending to protect your sender reputation. Approx. 30% of emails go bad in just one year, so regular list cleaning is a must to maintain a good sender reputation among the different inbox providers, Gmail, Yahoo, Outlook. We can now see that you unsubscribed some old contacts, so we resumed the sending for you. We apologize that your experience with customer service was upsetting. We truly hope you can give us another chance. Just get back to Xenia, and she will explain to you how you can benefit from the variety of great Omnisend features, such as omnichannel automation messages, SMS campaigns, segmentation, and more that you still did not get a chance to try out.
Aug. 28, 2020
this app was super easy to use and got my store set up in no time!! i will definitely share this app with others. Thanks Omnisend
Feb. 26, 2024
OK a few years in I wanted to make an update! My business grew enough that I had to upgrade to the paid plan in 2021. It's affordable and I love that. The latest update to the interface is fantastic, it's very modern UX and easy to use. The new templates are beautiful, and I find them to be very mobile friendly. I've only had to reach out for support a couple times, including today when I was adding my custom DNS records for sending emails. Super easy to get help and figure out the adjustments I needed. I have higher than average view and click rates, my business just entered year 6! Omnisend is certainly part of our growth success, email is my primary way to send promotions and communicate with my customers. From 2020: I migrated to Omnisend after Mailchimp disconnected from Shopify. The free plan is streamlined, but it can do the essentials. User experience is great. Designs are pleasing. Customer service is good. Import process was smooth! Syncs with Shopify seamlessly in real time. I wish I could do some automations for free. But Shopify can do the basic ones. I honestly tried Shopify's new email features too. They are just a bit too basic for my needs right now. This is my second successful business venture. We are in a heavy growth phase, and just received our first inventory shipment. I'm considering paying for Omnisend's annual "standard" plan to have more professional looking automation emails and do some AB testing.
Aug. 24, 2020
We selected Omnisend because of its native integration with Shopify. You can drill down to see what all our customers are doing on our site and target them based on their purchasing behaviour. Almost went with Klayvio for the back in stock alerts feature, but Omnisend has the better price and ease of use. Nice addons like gift box and scratch card. Their support is excellent as well, quick and reliable.