Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.8
feedback
2,875
chart
#67
All reviews
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Aug. 24, 2020
I switched to Omnisend after trying (and failing with) Mailchimp. Omnisend has been brilliant. Very intuitive program. Easy to navigate. It has saved me so much time. The trial version works great. Usually trial versions are stripped back in terms of features - but not with Omnisend. I found customer support to be great. They respond within 5 mins. They keep in contact, making sure you're happy with response. I am so happy I switched to this program.
Aug. 21, 2020
I'm very impressed with omnisend so far. Most of it is really intuitive but when I had a question I reached out to customer support expecting a reply in a few hours. Oskar replied within minutes, and it wasn't the typical 'Hello, we received your message and one of our representatives will get back to you shortly". Nope - it was Oskar asking me to clarify my problem further so can help. This was around 11:00 pm EST. In the morning, I had more questions and he responded again within minutes! He answered all my questions, and helped me get a much better handle of the software. I'm excited to see everything else Omnisend has to offer. I'm really impressed so far!
Aug. 21, 2020
LOADS BETTER THAN MAIL CHIMP, WITH GOOD LAYOUT AND CUSTOMER ENGAGEMENT, THE FORMS ARE EASY TO USE TO
Aug. 19, 2020
The best app you can find... Its little expensive but worth every dollar. I was using mailchimp before and this is 10 times better.
Aug. 19, 2020
Easy to set up, and effective! All you need to get going. Quite like the fact they now have a podcast also!
Aug. 16, 2020
It's affordable to small businesses, nice templates, great workflows much better than Klaviyo all round easier to use and better customer service.
Aug. 12, 2020
I am only using the free version of this app as we are just starting out our business. The app works beautifully and intergrates really well with Shopify. The pricing for the paid versions seems reasonable. I had tried other apps but I found this was really simple to use. The templates available enable me to create beautiful emails.
Sept. 29, 2020
well...Omnisend app is okay, it actually has some useful features, but the customer service is horrible, I think they are using automated replies instead having a real person answering to my emails. I sent two emails and I was getting the same generic answer with some screen shots on how to fix the issue. I expected more from them because this app is not cheap. And is not free as they claimed it to be. So I am giving this app 1 star because of bad customer service. *Updated on 9/29/2020 We were told to clean our email list and we did. Yesterday we spent hrs creating a really nice email campaign to send to our customers. The campaign was stopped by Omnisend and our account was suspended again. This app was a waste of time and money for us. And now we finally had enough and deleting our account. :(
We sincerely apologize for the trouble. Ira was trying to explain all the detailed steps in one email. The sending of campaigns was temporarily paused since the system detected some inactive emails on your list. Nothing to worry about, approx 30% of emails go bad in just one year, so regular list cleaning is a must to maintain good sender reputation among the inbox providers. Please clean your contact list with one of the list cleaning service providers, and we will reactivate the campaign sending right away! Follow this article for detailed guidance: https://support.omnisend.com/en/articles/2828597-troubleshooting-suspended-account#-your-recent-campaign-reported-bad-metrics By the way, only campaign sending was paused; your automation workflows are still up and running.
Aug. 4, 2020
I dont like to be negative and like to give everything a shot. This is not a very user friendly App. Couldnt even send out a mass email without getting my account suspended. After cleaning it the first time. I had to do it again for another mass email. Thye claim my contact bounce back was two high. The process is long to to get back up and running. Customer service is slow and lacks detailed instructions. Spent a week of downtime in trying to figure this out. Not a good system and not sure why there are so many 5 star reviews. It's a headache. I appreciate a response but its kinda to little to late. Which demonstrates the issue that you guys think just because you can throw a link and some instructions to someone and leave them to figure it out on their own. Hence, after over 43 emails back and forth one of your reps had offered to take care of the issue herself.
Sorry to hear your experience did not turn out as expected. Your sending was temporarily paused because the system detected some inactive emails on your contact list. Xenia is waiting for you to grant her access to your account, and she will be able to assist you with the list cleaning. Once your contact list is polished, we will resume the sending. Segmenting inactive contacts will ensure you great deliverability results going forwards! Detailed guide in segmenting inactive contacts in your account is below: https://support.omnisend.com/en/articles/1061868-segmenting-inactive-contacts
July 30, 2020
I downloaded the app today and created my first email campaign for my newly launched store. Very impressed! I love that I can select from some very cool themes and integrate products with a blog post and other content. Hope this translates into some sales!
Feb. 27, 2024
This has been awesome from day one. Very powerful but also a really nice, clean interface and great styling for emails etc. I'm a very happy customer! Today, I just added a 'Out of Stock' automation and honestly can barely believe how quick and easy it was to do. Amazing. Been with these guys for a few years now and am constantly impressed by the product. Highly, highly recommended. UPDATE: Sometimes we mess things up. That's what I did yesterday. For me, the measure of a good company is how willing they are to try to help you fix things. Omnisend customer support (Stefan in particular) have blown me away. Responsive and super helpful, issue resolved in no time. The thing is, Omnisend is so good that I haven't needed customer service much in the past. It's good to know that if I do, they've got my back.
July 29, 2020
Omnisend is an amazingly powerful system. It took me a while to understand how to use all the facilities, but I'm very pleased I persisted. Their help was super-fast and clear to follow. Now I've setup the automation of emails it save me hours of work and brings in extra orders on its own. I love the way different emails are sent depending on customer conditions - like UK customers get a different letter to US customers. And new customers a different letter to old customers. Also, the discount vouchers on emails are great, bringing in extra orders automatically - and fast to setup up as the system automatically generates the codes & expiry dates. Overall, I love Omnisend and the detailed stats it gives from mailings. I spent a long time looking at all the Shopify apps (so many!), and are pleased I choose Omnisend for my email marketing. MrBead
July 29, 2020
I have just started my trial with Omnisend and so far I'm really impressed with the performance and ease of use/integration with my store. Excited to use it more in the coming weeks.
July 28, 2020
I have been using this app for 2 of my businesses for approximately 3 years. I was fairly pleased with the platform and the various features it offered, however Omnisend has some serious flaws which ultimately rendered the product unusable. Despite the various features and reasonable price, the app after several months of usage simply deleted our lists as well as all data and records. Contacting support initially resulted in being told "that can't happen". Naturally, we were quite frustrated having lost a tremendous amount of work, and after weeks of back and forth emails a new Omnisend representative entered and acknowledged that it was a "glitch" on their backend. They apologized but stated they could not restore any data. Right there we should have known to move away from Omnisend, but glitches do indeed happen and the rep ensured us this was a once in a century type issue. We gradually rebuilt what we could and sure enough, not six months later, everything is once again deleted. Contacting support, hilariously, resulted in the same response - "that can't happen". After another week, we were given the same explanation: this is a one time glitch and will never happen again. Normally we do not write reviews but in this case we decided to do so to hopefully spare another business the headache and loss we went through trying to deal with Omnisend. You ultimately run a huge risk of putting months or years of work into building your lists and accumulating customer data only to have them accidentally delete it - repeatedly - with no space for recovery. I wish we had learned our lesson the first time, but we wanted to believe this was a solid enough company that they could get their act together. With so many apps to choose from, go with one that can actually protect their customers and data - because this one can't.
July 26, 2020
Absolutely love this app! It is a must have for business owners that want to build a community and engage their customers!!!
July 25, 2020
Love this app! Have used it several times in the past, ended my subscription because I thought Shopify would be better. I was wrong! So happy to be back! Love the templates and the customer service is super helpful and fast!
July 25, 2020
I just started using Omnisend. The pricing is great and the features are so easy! Very affordable and easy for first time users.
July 23, 2020
Easy to use once you get the hang of things. Love the idea of linking to Google and Facebook. Mass Marketing made easy !
July 17, 2020
Great customer service when I came across a small tech problem. Very helpful, friendly and quick to answer all my questions.