Omnisend Email Marketing & SMS
Drive sales with email marketing, newsletters, SMS, and popups
Rating
4.8
feedback
2,938
chart
#106
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June 11, 2020
TL;DR: If you're looking for an email app that offers a decent and reliable email automation system, omnisend is NOT going to work for you. I switched to activecampaign after a month of dealing with shortcomings and glitches on this app, and I've never been happier. I suggest you do the same. Based on my experience, this app is great for beginners who want an easy to use software with decent templates. If you're an intermediate or advanced email marketer who's looking to run automations, I can guarantee that this won't do the job. I usually don't leave reviews. But I feel obliged to do so in this case, because the ratings for this app are very misleading. This app is rated so highly because of the ease of use, and a very responsive support team that gives out discounts to unhappy customers generously. The software itself is very mediocre. EDIT 2: Another 2 weeks into using this, I found that the split feature for automations was not working properly. I had set up a sequence that would send subscribers an email only if they were given a certain tag. 1 week in, I found that all the subscribers in the automation were being sent this mail, even though they were not given the tag. I got in touch with the support team, who then confirmed that this was indeed a bug. They told me to stop the automation, and said they'll get back to me with a fix soon. They didn't give any specific dates. My subscribers have been sent random nonsense because of this glitch - people who haven't asked for or bought anything have been sent '[product] has been sent out' mails. EDIT: Xenia from omnisend got in touch with me, and she was very helpful throughout the process. They did propose a couple of workarounds, and shared some features unique to them, that I might find helpful. Although there are still some critical features that I would like to have on this app, I understand that they're working on it. Hopefully, these features will be up soon. INITIAL POST: I was looking for an email marketing app after migrating my website to shopify. Went with omnisend because of the great ratings. I've been trying salvage my decision and put this app to good use for 2 weeks now - but it's really just under-equipped and overpriced. Basic features that were available for free with my previous CRM, like choosing which days of the week automation emails go out, are not available on omnisend. I now have important promotional mails that will go out on Sunday, when nobody opens or reads them, and I can do absolutely nothing about it. I can't see which email workflows my contacts have gone through, and which emails they've received. I've had customers go through multiple sequences concurrently and receive multiple emails, because of the limited logic in the automation workflows, and the inability to see who's being sent what in which workflow. These are just a couple of examples of issues with this app. I could go on and on about other areas sorely in need of improvement. I got in touch with the support team twice, and all I got was that they'd raise this 'as feedback to the product team'. No workarounds, no concrete followups. And the worst part is that I have to pay between USD30-USD99 for this, when I could get all the features, plus more for a fraction of the price on other platforms - like activecampaign, sendinblue or mailchimp + zapier. I don't know how this app is rated 4.8 stars. Either people review it too quickly before they get to the features, or they just need a very basic email marketing app to send out simple campaigns (in which case there are a ton of free options out there).
Hi Sustenance, Each marketing platform is different. We call Omnisend all in one app, considering other apps in the market, our pricing remains very competitive. Here is what we offer on a regular Standard plan: - Email & SMS campaigns, campaign booster, and A/B testing - A variety of signup forms you can put on your website, including a landing page to share on social networks - Automated email & SMS workflows with the possibility to include both channels in one flow - Splits in automation and A/B test for splits, which helps to test, what content works best for your audience, which channels perform best, and a lot more! - Extremely fast and robust segmentation that updates dynamically. - Various reports to help you track the performance of your workflows, campaigns, a click map, and more. We understand that you were specifically looking for a couple of features we currently do not support. Nevertheless, we hope you can find the benefits of the features that we do offer and make good use of those. Serge has reached out to you with some recommendations and a workaround for your case. The Omnisend Team
May 26, 2020
The great app for me. At the moment it provides for me with all necessary e-mail marketing. I recomend!
May 25, 2020
Easy to use layouts, great editing tools and seamless options to send to recent buyers make this a go to for email marketing.
May 25, 2020
Sent my first campagin and it went successfully! We replaced this from mailchimp - love the new age look and easy use.
May 25, 2020
Top Newsletter Tool in Zusammenarbeit mit Shopify. Habe viele getestet und bin zu dem Entschluss gekommen, dass dies das Beste ist!
May 23, 2020
I was struggling with Mailchimp and someone recommended Omnisend . It was the best choice! Thank you
May 23, 2020
amaaazing , work love it , it will def boost the sales by creating all this campaings and sending sms c
May 25, 2020
Great app and good customer support, I had some issue at start but they sorted the issue very quickly.
Hey, your account is active and running smoothly. Temporary pauses can happen when the store is not fully integrated, or if the campaign contains external links not leading to your store. Don't worry, our support representative is reaching out with recommendations to prevent this from happening in the future.
May 21, 2020
I would like to thank Alex in tech support for walking me through some procedures that were confusing - at one point I threw my hands up and said I would have my tech support do it. Alex said "dont give up" we can fix it in 5 min - and he did!
June 29, 2020
whoever is planning to use this App, please dont!!!! they just keep charging you and taking your money but they DON'T DELIVER !!! i was charged 40$ for sms and when i finally wanted to use it for a campaign it is showing me 0$ balance and asking me to re charge again. Where did the $40 go??? apart from this whenever you send an email campaign, more then a 100 bounces!!! this is just unheard of!!!
Hello Mati, Sorry if your experience was not good. We can see that the team is now working to resolve all issues. Your account is active; once you finish organizing your contact list, you will be able to continue using all the features again. Customer success team
May 16, 2020
I love this app. It has been so simple to use. I don't have very much knowledge in the eCommerce world and this app made it so easy. Navigation in this app is simple.
May 15, 2020
I installed to test out the 14-day free trial and once the trial ran out, they extended the trial to me for another 2 weeks. Honestly, this automation forms that Omnisend sets up for you is pretty straight forward and easy to use. Way better than other email marketing apps out there in my opinion.
May 15, 2020
So far, so good! Needed a little help setting up the forms and the help desk replied in 10 minutes and had it set up 5 minutes later!
May 10, 2020
amazing app, and amazing support! at the start i didnt understand how to use it, but after i try to use the support messenger, fast i got help and now i love it
March 14, 2022
One thing I have to say about this app is that they have great customer support! Being new to setting up auto emails Diego was sooo responsive (even on a Saturday night) with any problems questions that I had and then was VERY impressive with follow ups! Even if an app is great if you cant get in touch with customer service than it can be a frustrating experience...especially for small biz owners like us who wear so many hats and have little time!
July 10, 2020
I tried several apps and found the templates were basic and the instructions to be complicated with limited support. I am so happy I found this app. I can create amazing emails with ease and the customer service support has been great. I am very happy thus far!
May 5, 2020
The better and powerful Email and contact manager App. Easy to use, very stable, a lot of features and make my stores to improve the conversion rate.
April 29, 2020
Better and clearer than Mailchimp. I think it is cheaper as well. I find myself able to create quicker emails, and it allows for automation. I can auto-tag people who sign up through a specific sign up form, which is GREAT. Downside... I cannot seem to be able to create a thin and trim email capture that could blend in with a page. All capture forms are big, or landing pages. We're working with it though.
April 29, 2020
I just started using this app, and so far the customer support has been A1, the app functionality is awesome too. Honestly can't believe it's free up to 15k emails a month along with everything you can do with it.