All reviews

Rating Breakdown

  • 5
    89% (2,567 ratings)
  • 4
    4% (129 ratings)
  • 3
    1% (18 ratings)
  • 2
    1% (28 ratings)
  • 1
    5% (133 ratings)

Reviews with Text

  • 94% (2,709)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 18, 2019

Just started using the app and I have to say it's sleek and simple. Definitely an improvement over MailChimp which I was using before. I appreciate the free option and there are a few things I have to iron out, but so far it's a fantastic free email marketing tool.

Using app

About 2 months

Total reviews

7

Average rating

4.7

1 / 5 Share

Dec. 17, 2019

Extremely poor customer service. In comparison to other apps on shopify this app is painful to use. Move on from this one.

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

Sorry to hear you had a disappointing experience. Seems like there were some old contact emails on your list that no longer exist, therefore we had to temporarily pause your sending so your sender reputation is not harmed. There is nothing to worry about, as soon as you delete or unsubscribe those old emails, we will resume the sending. You will be able to benefit from the variety of great Omnisend features, such as omnichannel campaigns and automation messages, segmentation and more!

5 / 5 Share

Dec. 17, 2019

I used the Omnisend app to help me send a notice to my subscribers for launching my new online store. It was easy to create my message from the customizable templates. A wonderful first experience.

Store

OYÈ

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 15, 2019

Just perfect! Love from Norway. Dont think twice, just download and enjoy email marketing. Omnisend is next level, our company used Mailchimp for 3 years, but Omisend our new mate now.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 14, 2019

MAILCHIMP WHO? WOW! Really impressed. installed on our second store thats still growing and im already in love. very easy to use and if help is required there are help links that actually help and are easy to understand. Cant wait to see this app in full action !

Using app

About 1 hour

Total reviews

4

Average rating

4.0

1 / 5 Share

Dec. 9, 2019

Never got it to send, said my list was dirty, but no way to upload my hard bounce list. Looks good, also had an outage so missed a key milestone. Support was poor and they couldn't fix the problem.

Using app

27 days

Total reviews

2

Average rating

3.0

Developer Reply

Sorry to hear you had a disappointing experience. Seems like there were some old contact emails on your list that no longer exist, therefore we had to temporarily pause your sending so your sender reputation is not harmed. There is nothing to worry about, as soon as you delete or unsubscribe those old emails, we will resume the sending. You will be able to benefit from the variety of great Omnisend features, such as omnichannel campaigns and automation messages, segmentation and more!

5 / 5 Share

Dec. 9, 2019

Recently moved over from Mailchimp. I've been incredibly impressed by the support team's speed of reply and willingness to help with my transition to their service.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 7, 2019

I really enjoy this app! There's a lot to learn for a beginner but it is well worth it to take the time and use the features to improve your store. For starters the live view gives insight into what customers are doing on your site right now and I check that out all the time! I love the automation which has helped us improve our conversions a lot!

Using app

About 1 year

Total reviews

4

Average rating

4.3

5 / 5 Share

Dec. 7, 2019

I used the app for the first time. It was easy to use from the laptop but not from the phone app. Excellent, easier than mailchimp. Although it hasn't quite imported all my subscribers to the app yet. I was able. to promote my products directly from the website effortlessly

Using app

9 days

Total reviews

7

Average rating

4.4

5 / 5 Share

Dec. 5, 2019

I found it super easy, great templates to change if necessary. Happy with the switch from mailchimp.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 5, 2019

Highly recommend this app very easy to use and many different styles to choose from. i like you can use website link to import photos.

Using app

About 3 hours

Total reviews

25

Average rating

3.4

1 / 5 Share

Dec. 5, 2019

Unfortunately after nearly 2 hours and communicating with their customer service line no one could figure out how to make it work with Shopify. For me Omnisend was a total waste of time and sticking with my Vertical Response platform for all my emailing. Very dissatisfied with Omnisend and sad that even their customer service rep could not figure things out for me.

Using app

16 days

Total reviews

1

Average rating

1.0

5 / 5 Share

Dec. 3, 2019

We love Omnisend! We were using another email marketing program and we were very unhappy with it. We switched to Omnisend and everything is great. It runs smoothly, its fast, and it is super easy to use! Couldn't be happier! Thank You from FITT Professional Weight Loss LLC

Using app

About 4 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 3, 2019

I was looking for a simple integrated way to use my Shopify contacts with email marketing. I tried competing products but this is the easiest app I have found for basic small business marketing. Wonderful app and very quick support. I had a question on test emails and was resent a response back in minutes. Papaws Garden Supply

Using app

About 4 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 2, 2019

So far so good! Just sent my first campaign after switching from MailChimp. I'm sure it can do more than I was fumbling through with, but, overall it was really to transition! Especially migrating subscribers over! Yay!

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 30, 2019

Easiest email blast I've ever created - took 5 minutes from signing up to sending it out! Now we'll watch for results

Using app

33 minutes

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 29, 2019

Seamless integration and so easy to use. You can be set up with your first campaign in less than 30 min. Love it! Would definitely recommend to others.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 28, 2019

Extremely user-friendly. Had an easy time importing my contacts and setting up my first campaign. Competitive monthly pricing as well! Thanks Omnisend!

Using app

10 days

Total reviews

9

Average rating

5.0

5 / 5 Share

Nov. 28, 2019

I have just started using it. I've just sent one campaign and built one segment. I've got to say though, it's REALLY intuitive and very flexible for designing your email. The reporting, analytics elements look really clear too. Impressed.

Store

ART WRD

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 28, 2019

Works fine for me! Limited to 2000 emails/daily if you use free plan. Easy to use, imported list from Mail Chimp.

Using app

3 days

Total reviews

5

Average rating

5.0