Omnisend Email Marketing & SMS
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not bad at all. Not easy to set up at the very begining but the customer support is very reactive to help. Very appreciated . using the app since 3 days but for now nothing to add, so nothing more to say about it. I dont use all the features but i will if needed
We were considering omnisend to handle our emails but after downloading we discovered undemocratic and unethical business practices clear which we find unacceptable. Firstly, they charge by user but do not allow you to upload a supression list which all other email providers allow. It's pretty standard in the industry. Secondly, if you manually unsubscribe a set of users you don't wish to market to via omnisend, they will aggressively block you from marketing them via any other app by switching the accept marketing status to OFF on shopify. Imagine you have low open rates among a particular set of customers but they respond well to another channel, omnisend will not allow you to remove them unless you remove them fromm all other comms channels... except their own sms and push channels!! I assume this is because they want total control on push and sms and are unwilling to sit along side other apps. But it's not ethical to force it on merchants. Just to be super clear, on their site it says: "In Omnisend, the same contact may have different subscription statuses for each of the channels, Subscribed to Emails, and Unsubscribed from SMS or Push Notifications. For that reason, we don't keep a Suppression list" But over email they will tell you "Contact unsubscribing from marketing = they're unsubscribing from Omnisend = they're unsubscribing from Shopify marketing as well." I have now deleted the app.
Thank you for your feedback. Two-way Shopify sync was implemented more than a year back when we had to comply with Shopify's requirements. Suppression list feature was not considered then, since our customers never requested it. Nevertheless, your scenario proves that the suppression list is a huge feature request that we definitely should consider having. We have already passed your feedback to the product teams. Jurate has already reached out to you to talk more about this, thanks!
This email marketing app might be quite pricey, but it's incredibly easy to use and the email templates are simple to modify. In only 2 weeks of using the campaigns, it's already generated a number of sales for us at The Reinforced Bed Company. Would highly recommend.
I am dubious of any app that presents a feature for you to leave a 5 star review 30 seconds after installing it.
La migliore app di Marketing per Shopify, ricca di funzioni e statistiche, facile da usare e con una incredibile assistenza tecnica. Davvero niente di meglio in giro.
Good app, easy use, clear guide and helpful. A must have email marketing tool. I can't wait to create my first campaign.
Omnisend attended perfectly my expectations to manage my outbound communication with my audience and maximize sales.
amazing and good way to reach your customers who want to maximum exposure to their audience and whatever
Application is straight forward. Fairly easy to set up. Had a minor problem but customer support fixed things up. Quick, friendly response is what I need and what I got. I think I will extend my trial.
I wanted a way to create customer newsletters to send new products and promotions periodically. I found this campaign app and it has worked really well for me. The campaign wizard is very intuitive and allows for complete flexibility and is customizable. Also, previous campaigns are saved, so you can duplicate a template from a previously successful newsletter. The app also provides metrics, to allow the business owner to watch how the campaign is doing. Thank you so much Omnisend!
This app is easy to use and works perfectly. Customer support issues are resolved quickly via chat feature. I am extremely happy with Omnisend.
The team at Red Rabbit Coffee are really pleased with how well-integrated Omnisend is, and we use the 'in Cart' reminder option that works really well and so does the subscribe to our newsletter. The actual newsletter builder is incredible, super flexible and easy to use :)
very useful app!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!11
Very good service, Getting lot of sales thanks to my newsletters. Easy to use, lot of themes. Keep on going!
Wow! I am disappointed in myself for waiting so long to send out an e-letter for my business. What I thought would be a daunting task turned out to be fun and with ease. Thanks, Omnisend! Glenn, Day Five Art
Pretty cool to use this tool and I was able to add a campaign in minutes. I look forward to seeing the results.
Worst customer service I have ever experienced!!! Do not Download this app. Just use shopify email system.
Sorry to hear you had trouble with your first campaign. There were some old contact emails on your list that no longer exist, so we had to pause the sending to protect your sender reputation. Approx. 30% of emails go bad in just one year, so regular list cleaning is a must to maintain a good sender reputation among the different inbox providers, Gmail, Yahoo, Outlook. We can now see that you unsubscribed some old contacts, so we resumed the sending for you. We apologize that your experience with customer service was upsetting. We truly hope you can give us another chance. Just get back to Xenia, and she will explain to you how you can benefit from the variety of great Omnisend features, such as omnichannel automation messages, SMS campaigns, segmentation, and more that you still did not get a chance to try out.
great app gives awesome stats, and helps you track and see how your website is doing. I really recommend it.
this app was super easy to use and got my store set up in no time!! i will definitely share this app with others. Thanks Omnisend
We selected Omnisend because of its native integration with Shopify. You can drill down to see what all our customers are doing on our site and target them based on their purchasing behaviour. Almost went with Klayvio for the back in stock alerts feature, but Omnisend has the better price and ease of use. Nice addons like gift box and scratch card. Their support is excellent as well, quick and reliable.
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