Omnisend Email Marketing & SMS
Drive sales with email marketing, newsletters, SMS, and popups
Rating
4.8
feedback
2,935
chart
#65
All reviews
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Aug. 4, 2019
I just used Omnisend to send my first email newsletter! The templates were really intuitive and it took a fraction of the time that I spent trying out other much more complicated marketing software campaigns. So far its a win!
Aug. 4, 2019
So far so good. Really like the ease of making a new campaign. Very intuitive. Still learning how to make segments and use them but I feel sure they will open up new opportunities for us. The only hiccup I've found so far is in using a new signup form. My hope was that I could use a sign-up form (for an event) to go directly into a particular segment (those people who will be attending the event) but that doesn't seem to be the case. Doesn't seem to work if the person has already signed up for something previously. I used my own email address to try and the new event signup form just said I was already on the list. When I went to my segments, it didn't show that I had signed up for the event at all. I guess it can't duplicate? I suppose I get why but sure did put a cramp in my main reason for choosing Omnisend (i.e. the signup options). Ah well. I guess I will have to figure out some manual work-around. Too bad too because that would be an incredibly useful function!
Thank you for such detailed feedback, we truly appreciate it! Actually, we think we found a workaround where you can tag the contacts that subscribe using your event form. The tag should also be added for the contacts that are already subscribed! Xenia from support is reaching out to you with a detailed guidelines on how to achieve this :)
Aug. 4, 2019
Great. But expensive for initial starting business. Better to offer customize plan or email per $. Thanks
Aug. 2, 2019
I just sent my first email campaign with Omnisend. What I love the most about it is that it creates beautiful email layouts and it makes it easy! All the motivation I needed to send out campaigns regularly.
Aug. 1, 2019
I just started using this app and so far it's been great! Pretty easy to create campaigns and automations. Interface is easy to use and they suggest helpful tips on email/website strategies. Really liking it so far!
July 31, 2019
We just trying to move over from mailchimp and sent out an email campaign that has not been sent to all our subscribers- there are way too many issues on this service! Second issue was that the emails were going from them on our behalf and again not arriving into our subscriber database. There are some serious problems with this service. DO NOT USE- BUYER BEWARE!!!
We are not happy that your first experience was not as expected. We can see that the teams have already signed a domain for you and made some changes to the IPs to improve the deliverability. More, Katherine from support will provide you more recommendations to ensure we find a permanent solution for you. We truly apologize for this situation and hope to turn things around for you asap.
July 29, 2019
Fantastic software at an amazing price, very highly recommended for growing business and established businesses alike.
July 29, 2019
Great functionality for email. We transferred from mailchimp. Especially that you can target people who added a product to cart instead only abandoned cart who left checkout (big gamechanger for revenue!) We like the simplicity and emails you can setup. Went easy with almost no problems. We used it for 20 days now. Also after the trial ends you dont get any notification that it ended. Support answered quick, but gives basic responses which obviously didnt read our emails thoroughly before replying. We will try with Serge, but we think its very strange that a company focused on emailcollecting doesnt have to functionalty to give every ecommerce business the best changes to collect emails. One very big BUT: We are very dissapointed with the forms to collect emails. For this pricing you expect the best of the best with lots of control. But its like a basic form with almost no functionality to adjust like: 1. When you offer free product for sign up or discount you cant add a automatic discount, like for the convenience of the customer. 2. You cant adjust the Spin to win wheel to your needs after they sign up. Only with discount coupons that are rendered by omnisend. 3. Very strange you cant decide what the browser will do when they signed up: so you cant put a website link where the customer will be transferred to. Only a VERY VERY BASIS ugly thank you form. Which you cant make nice or adjust. Very dissapointing. 3. Also no 3th party apps will help with this. The email will be synced with privy but will not connect with the history of the client what he or she did on our webshop. So that wont help. There are not many apps that work with Omnisend. You only see klaviyo or mailchimp support. Because of this we wanted to delete it but we already made lots of emails and dont want to change again. We always had a signup rate of 10% with the spin and win wheel and to win a free product. Worked great. Now its reduced to 5% because of very basic signup forms of Omnisend. And we cant use there wheel of fortune because it only work with discount coupons. I explain why its so important for ecommerce: When you give a customer who signs up a free product with a discount coupon the customer cant add another discount coupon. So normally after 3 days of not buying you want to get the customer over the edge with 10% extra discount but thats not possible. So we made a workaround with a automatic-add-to-cart-product link. So the customer can still use another discount. Unfortunately you cant add this link to signup forms of omnisend. I still so dissapointed and really cant understand why this is so basic stuff. My advice to omnisend: take a look at other great signup forms partys how thats working and adjust to it or work together with them..
Wow, thank you for such an honest and constructive review. We truly appreciate feedback from our customers, as it helps us improve the product and the services. We will pass your great ideas about signup form improvements to our product team, meanwhile, Katherine from support will reach out to you to discuss if any of the workarounds could work well for you.
July 25, 2019
Great app so far just getting into it. Looks really good. I think this will come in handy... :) Excited.
July 25, 2019
This is a good app. I finally learned how to use it (myself, indeed, despite that i needed help). But people at customers service chat should be much more knowledgeable. Seems like they don't know very well about all app functions and how they work.
Hi Daria, thank you for your valuable review. Apologies for not the best support experience, let us turn things around for you! We have reviewed your conversations and seems that you are struggling a little with the cross-sell automation. You are right, there is a way to have it function retrospectively, our team leader Katherine will reach out and guide you through.
July 23, 2019
I used this app to help me reach my customers via email campaigns. It did the job. I am still new at it but so far so good.
July 23, 2019
Very easy to work with. No HTML knowledge required. nice layouts and the mails are coming! Very important too.
July 20, 2019
10 years with MailChimp, I didn't want to give it up but I kinda like this better + there's support
July 19, 2019
I use this app to remind my clients about servicing and new products. It's easy to use once you have played with it for a while.
July 17, 2019
I have just used Omnisend for the first time to create a newsletter and I absolutely love it. Very simple and easy to use and understand. I have also set up some email responders and they were just as easy. Love it
July 17, 2019
Love the ease of using this app. the only downfall is automation, but thankfully Shopify still has its default automation email I can use for abandoned checkouts (one day I'll pay for the feature here!) Overall, its a nice email marketing tool and is quite simple to utilize!
Hey, glad you like Omnisend, thank you for this great feedback. Just don't miss out on our automation feature, you can do more than just abandoned cart. Our package includes welcome email, birthday email, product or even browse abandonment and a lot of complex entry/exit based automation flows to target specific customer groups. More about automation here: https://www.omnisend.com/features/automation/
July 16, 2019
Awesome app.Created newsletter and it was a breeze. Best feature was being able to pick the products from my website easily.
July 16, 2019
I used this app after Mail Chimp stopped supporting Shopify and its working very well. I recommend Omnisend.
July 15, 2019
I'm still in my trial period with Omnisend but it seems really good and the support chat is very quick and helpful.
July 15, 2019
Came here from Mailchimp... Much better UI, Better templates, Cheaper and offers more features. Definitely recommend!