Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
5,982
chart
#44
All reviews
Rating Breakdown
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Jan. 19, 2024
Great and prompt support offered by Kayque to complete the Domain Authentification steps!!
Jan. 19, 2024
Maria and Karine were amazing helping to resolve my issue. They are extremely patient and polite. They even recorded video to show me the steps. Basically they wouldn't give up until I got what I wanted. Five star service!
Jan. 19, 2024
Great app and great support team. I just finished chatting with Salma who was very very helpful, professional and polite. Highly recommend!
Jan. 18, 2024
ive used omnisend for years.. had to take a pause because of my illness.. just to come back and find theyve deleted EVERYTHING.. i worked over 10 years to build that list.. and they cant even show some emphaty.. dont trust this company with your lifes work. also they said theyve sent multiple warning emails.. i checked, doublechecked.. triplechecked.. no emails at all, last email is from support. so if you dont use the account for 6 months.. whatever happens.. all your hard work will be deleted. ILL NEVER COME BACK YOU RUINED MY LIFE. and not having a backup is even worse for a company like yours, that i spent a lot of money on.
Hello there! Thank you for sharing your experience with Omnisend. After reviewing our system logs, it appears that the intended notifications were indeed sent out as part of our standard process to the inbox you provided us with on May 27th, 2021, June 6th, 2021, and June 9th, 2021. We understand the frustration this might have caused and appreciate your openness in discussing the matter. We understand the immense effort and time you've invested in building your list over the past 10 years, and we genuinely regret any inconvenience this has caused. If you have additional concerns or specific issues you'd like us to address, please don't hesitate to reach out at [email protected]. We are here to assist you and are dedicated to resolving any outstanding matters to the best of our ability.
Jan. 17, 2024
I think Omnisend is the smothest platform to deal with in the sms and email world, and their 24/7 chat team is very helpful as well. My assistant was Karine, she helped me resolve my problem when I thought there was no way.
Jan. 16, 2024
Sanya was the greatest customer service experience I have ever had. Even through me wanting to give up on my problem, she stuck it through and really helped me out. Something that takes days for other people having to go through shopify support etc.. Sanya helped me solve in 5 minutes, EVEN LESS!! thank you so much Sanya!
Jan. 16, 2024
Kayque Was extremely helpful and guided me through what i needed to do, step by step!
Jan. 16, 2024
Amazing support with the up and coming changes! thank you so much to Kayque 10 stars for helpfulness!
Jan. 16, 2024
Just subscribed to Omnisend... Great first experience! Had an issue with the currency setting that was immediately solved in lightning speed by Augustin :-) Thanks a million
Jan. 16, 2024
Sila was a very great help to me. I could never have done the changes without her! Top customer service! Thank you ! Happy customer:-)
Jan. 16, 2024
This app works very well. You can closely contact with your customers to form remarketing. It helps very much in the turnover of the website. At the same time, thank you very much for sanya's patience to explain, solve a lot of operational problems.
Jan. 15, 2024
We have been using Omnisend for years now for our ecommerce store. We are very pleased with the email design, segmentation, automation capabilities and what's more they also have an excellent customer service. Most recently I needed to reach out to their customer support team regarding a new form I was building and Maria was an absolute superstar to answer all my questions in no time.